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“Disappointment all around”

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Fairfield Inn & Suites by Marriott Atlanta Alpharetta
Ranked #17 of 25 Hotels in Alpharetta
Certificate of Excellence
Frankfort, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointment all around”
Reviewed 23 July 2014

I usually don't fill the surveys out unless I have something to say. I travel quite frequently but I'm not a travel snob, promise.

I paid very high rates (rack rate in fact) to stay at ths Fairfield. I've stayed at 3 other Fairfields in the past month and had such a good experience. I stayed at the Alpharetta Hilton Garden Inn 2 weeks ago for a rate similar to yours, so my expectations were of like accommodations. I did not get that. The rooms at your facility were smaller, the walls were thin... and heard the girls next door giggling all night. Very disappointing.

I emailed this to the hotel on May 1st and have NEVER received a response. Not the way they should treat gold members... or any guest. It's a slap in the face at $ 200 a night!

Room Tip: Stay at another hotel. Walls are thin here!
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  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Bruce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIAlph, Manager at Fairfield Inn & Suites by Marriott Atlanta Alpharetta, responded to this review, 24 July 2014
Dear Bruce

Thanks for taking some time to give us some feedback. We want to sincerely apologize for any inconvenience you experienced during your recent stay. We are due for a complete renovation very soon where all your concerns will be addressed. Our hotel is very conveniently located near North Point mall in the Alpharetta area. It is a great location for those traveling for both business or pleasure.

Sincerely,

Mark White

Operations Manager
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175 reviews from our community

Traveller rating
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    18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Madison, Alabama
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

Great location and easy access to 400. Lobby was small but very nice and clean. Breakfast area was large and there was a nice array of food, including eggs, bacon, and waffles.

Guest rooms were very well maintained and clean. A bit on the smaller side (to be expected in a Fairfield) but very cozy and comfortable. Front desk staff was very friendly and helpful.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIAlph, Front Office Manager at Fairfield Inn & Suites by Marriott Atlanta Alpharetta, responded to this review, 12 August 2014
Dear Jason V,

Thank you very much for your review. We appreciate you taking the time to give us honest feedback regarding our hotel. It was a pleasure having you with us and hope you will stay with us again.


Hospitably,
La'Tisha Gray
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Dallas, Texas
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 June 2014

We were booked at the hotel by a softball tournament. I have never stayed at a Fairfield Inn. The hallway on the 3rd floor was at least 80 degrees. The ceilings were low, hallways were narrow and rooms were small. I wish I remembered the room number... It was on the 3rd floor right by the elevator. The room was dirty, moldy and beat up.

I have stayed at Hampton Inns before. This hotel was in way worse shape than any HI I have ever stayed at. We checked out and paid for another hotel. Free was too expensive to stay here.

When the hallway is 80+ degrees it is an immediate sign of how the hotel is maintained.

I am really surprised at the positive reviews this hotel has received... Hmmm...

Stayed June 2014, travelled with family
Helpful?
1 Thank 55711DavidM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIAlph, Manager at Fairfield Inn & Suites by Marriott Atlanta Alpharetta, responded to this review, 1 July 2014
Dear David

Thank you for taking the time to complete this survey. We really appreciate your feedback. We sincerely apologize for any inconvenience you experienced during your stay at our hotel. In the near future we are expecting a complete renovation where all your concerns will be addressed. Our hotel is conveniently located in the NorthPoint Mall area near downtown Alpharetta and the Verizon Wireless Ampitheater. Thanks again for all your feedback.

Sincerely

Mark White

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 June 2014 via mobile

Just checked in and got wonderful service with king size bed and great staff. Close to everything and clean room with no password required for Internet. When returning to Alpharetta for meetings I'll be back. Highly recommend staying here.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIAlph, Manager at Fairfield Inn & Suites by Marriott Atlanta Alpharetta, responded to this review, 24 June 2014
Al H, we are happy to hear that you enjoyed your stay. We look forward to having you stay with us in the future.
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Naples, Florida
1 review
Reviewed 9 June 2014

Me & my wife enjoyed our 3 night/4 day stay at this great hotel. First, all the staff we encountered were very pleasant and polite with us. The hotel it's self maintained very clean, the rooms were always kept cleaned as well, fresh towels everyday, etc. They also provide a very nice breakfast until 10am waffles, eggs, bacon, ham patties, fresh fruit, bread to toast, cereal, coffee, and more. It's definitely a great value for all the things you get for your hotel rate. We will be back.
I will add plenty of parking don't forget to lock your doors and put your windows up.

Room Tip: I like my room being close to an elevator makes it very easy to carry luggage into the room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIAlph, Manager at Fairfield Inn & Suites by Marriott Atlanta Alpharetta, responded to this review, 24 June 2014
Juan S, we are glad that you enjoyed your stay, we look forward to having you stay with us in the future.
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Baton Rouge, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

The front desk lady Tish helped our stay (71 people) to be pleasant whereas we reserved several hotel rooms “1” day prior to our trip at the last minute. Tish had all of our reservations ready, prepared & organized for us upon arrival. We enjoyed our stay on Mother’s Day Weekend and were located very close to the interstate to go everywhere we planned during our trip. The rooms were cozy and clean as well as the swimming pool & breakfast area were clean. The staff was friendly and helped us immediately with items needed such as towels etc. Everyone in our Louisiana Group enjoyed our stay at this hotel.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIAlph, Front Desk at Fairfield Inn & Suites by Marriott Atlanta Alpharetta, responded to this review, 12 August 2014
Dear Michelle W,

Thank you so very much for your kind review. We are pleased to hear that you all enjoyed your Mother's day weekend and found the hotel quiet, comfortable and our team friendly. We will share your comments with Tish and our entire team. We do hope to see you all be back on your next trip to Atlanta. Thank you again for choosing to stay here with us!


Hospitably,
Management
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Washington DC, District of Columbia
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

This is a very nice hotel right off the highway. Not far from downtown Atlanta. The staff is excellent and very accomodating to guests requests. I would highly recommend this hotel for business or leisure travel and I will stay again next time I am in the area.

Room Tip: Just don't stay close to the elevator, it's a bit noisy.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIAlph, Manager at Fairfield Inn & Suites by Marriott Atlanta Alpharetta, responded to this review, 24 June 2014
Thank you Michael L for visiting our hotel, we are glad that you enjoyed your stay, we look forward to have you here soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites by Marriott Atlanta Alpharetta

Property: Fairfield Inn & Suites by Marriott Atlanta Alpharetta
Address: 11385 Haynes Bridge Road, Alpharetta, GA 30009 (Formerly Fairfield Inn & Suites Atlanta Alpharetta)
Region: United States > Georgia > Alpharetta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 25 Hotels in Alpharetta
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites by Marriott Atlanta Alpharetta 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Guests looking for a comfortable and convenient Alpharetta Atlanta hotel turn to Fairfield Inn & Suites by Marriott Atlanta Alpharetta. Our accommodations in Alpharetta, Georgia are perfect for business and leisure travel, offering spacious guest rooms and guests suites combined with relaxing public areas. Our location is ideal: in the middle of it all in Northern Georgia, moments from Verizon Amphitheatre, and nearby the unique restaurants and shops in Avalon. Stay with us at Fairfield Inn & Suites Atlanta Alpharetta, and enjoy free Wi-Fi and pillow-top bed, complimentary daily breakfast buffet, and seasonal outdoor swimming pool. ... more   less 
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Also Known As:
Fairfield Inn And Suites Atlanta Alpharetta
Fairfield Inn & Suites Atlanta Alpharetta Hotel Alpharetta
Fairfield Inn Alpharetta
Fairfield Alpharetta
Alpharetta Fairfield Inn

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