We inquired with Suyapa Leslie regarding staying in a cabana. She quoted the rates for the Cabana Chica and Cabana Casita. We sent her a deposit (50% of the total) for either one of those 2 cabanas. Over 24 hours later, she emailed us and said that those cabanas weren't available but that Cabana Grande was for an additional charge. We agreed to that as the Lonely Planet and tripadvisor recommendations for the hotel were very good and it sounded like a place we really enjoy. The next day we received another email from Suyapa stating that the Cabana Grande is only available for the first night of our stay. She offered us the opportunity to stay in motel style room called Casa Blanca. Not exactly the same ambiance as a grass thatched roof hut overlooking the ocean which is the reason why we wanted to stay at Hotel Del Rio. She offered us a 5% discount off the previously quoted rates for the inconvenience. We emailed her back and requested a 10% discount off the quoted rates as we would only get 1 night in the cabana and have to switch rooms in the middle of our stay. I felt that was a very fair offer in light of the gross mistakes made by her. I requested she email us back by 10am the following day. We had already purchased airline tickets due to her assurances that the Cabana Grande was available. These were non-refundable and she didn't let us know that the cabana wasn't available until 5 days prior to our departure date. We needed to know immediately as otherwise we had to find other accomadations (which is virtually impossible at the last minute). Suyapa did not bother to email us back and we were forced to rent a condo at over twice the price that Hotel Del Rio was originally.
As an airline employee, I have had the opportunity to travel all over the world with my wife. I can honestly say this has been the worst experience we have had in over 10 years of travel. If you can't afford to have your reservations changed or cancelled at the last minute, don't stay at Hotel Del Rio. It looks great and I'm sure is a beautiful property but they have really added a lot of stress to our vacation by being completely unreliable regarding reservations.
- Official Description (provided by the hotel):
- Just 10 minute walk from the center of town, on a quite beach north of town, Hotel del Rio has clean and comfortable; Thatch Roof Cabanas on the Beach, Air Condition units and Standard Rooms all with a great beach front view. We also have 2 large cabanas with a complete Kitchen. All our units have private bathroom with hot and cold showers and mini refrigerators. Complimentary Continental Breakfast is served every morning under our main Palapa. ... more less
- Reservation Options:
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- Also Known As:
- Del Rio Hotel
- Hotel Del Rio Belize/San Pedro