I'm a skeptic so I was expecting the reviews to be inflated, but they're not. The facilities and service are exceptional all the way.
The property itself is immaculate. If you wake up early enough in the morning you'll see a small army trimming plants and flowers, raking the sand, cleaning everything, and taking care of the smallest details imaginable. The design of the property makes it seem like you're completely secluded, though right in the middle of San Pedro. The location is fantastic - just about anything is walking distance, and there are multiple piers close by where you can board boats for diving, fishing, etc.
The people at the resort are friendly and helpful. They greeted us by name. They were the very best on the island at booking activities, dinner reservations, etc. Our rooms were always cleaned soon after we left for the afternoon, and we never came home to a mess. They have security at night that's always close by but not in your face. Stacey (The Phoenix) and Kelly (Red Ginger) are both great. We're planning an event at the hotel later this year, and they've provided better service than all of the luxury hotel chains that are "known" for customer service.
We tend to like to explore local places to eat, but we had lunch at the Red Ginger and it was excellent. We had dinner at the sister restaurant (Blue Water Grill) and it was also really good. The specialty drink menu at the pool kept us entertained. We both were impressed at the quality of massages we got at the spa.
The best compliment I can give is that when the trip was over we were so relaxed that we felt like we had been gone for a month rather than just 5 days. I can't wait to go back.
- Official Description (provided by the hotel):
- The Phoenix Resort is a modern and luxurious beachfront resort located on Ambergris Caye, Belize, and in the charming town of San Pedro. What we offer on-site: Red Ginger serving breakfast, lunch, dinner, and room service, a pool bar and rooftop bar, Sol Spa, the island’s most popular spa, a beautiful heated saline chlorinated main pool and separate heated saline lap pool, fitness center, and business center. What’s included in our rates: Round trip ground taxi transfers, daily maid service and nightly turn down service, Keurig coffee maker and pods, bottled water, free Wi-Fi, in suite Bose wireless speakers and iPads, Aveda bath products, use of bicycles, kayaks, paddle boards, yoga classes, painting classes, chocolate tastings, wine tastings, free daily cocktail mixers from 5pm to 6pm, on-site fitness center, access to local gym and Crossfit facilities, and more. Breakfast is not included but is available on-site. ... more less
- Also Known As:
- The Phoenix Hotel San Pedro
- The Phoenix Resort Belize/San Pedro