I don't have a lot to add to all the positive reviews, but this resort really gets it right in both service and facilities. I absolutely hate being 'nickel & dimed' at hotels, and at this resort, it is the opposite; lots of complimentary little extras; welcome drink in souvenir glass, free cell phone use with pre-loaded minutes, free iPad, kindle and wii loaners, free DVD library, free taxi service to and from the airport, etc., etc.! The location is great; just at the edge of town with dozens of beachfront restaurants within an easy stroll. The condo itself was fabulous; we had a third floor 2 bedroom oceanfront unit, and it was in perfect condition, with great furnishings, amazing views, super comfortable beds, great kitchen, and very spacious with a huge wrap-around deck. The staff were all wonderful, and the pre-trip planning services that Stacey and Mark provided made everything so easy, from booking our Tropic Air flights (and just charging them to our room!), to arranging tours that picked us up right at the dock at the resort, etc. They were also extremely organized; they knew when we were going on tours, so housekeeping always came at just the right time! The only caveat is that the resort is not on a wide sandy beach, rather on a sandy malecon with a seawall, so if you expect to lay on the beach and go back and forth into the water, this isn't what you will find (though we didn't see big wide sandy beaches anywhere on the island). The other hing you might want to be aware of us that there are no elevators, so if stairs are an issue, be sure to ask for a ground floor unit. Neither of these were issues for us, and we were EXTREMELY impressed with this resort and the service provided, and we have high standards, being elite level members of Ritz Carlton Rewards, having been to almost half of the T&L top 500 hotels, etc.
- Official Description (provided by the hotel):
- The Phoenix Resort is a modern and luxurious beachfront resort located on Ambergris Caye, Belize, and in the charming town of San Pedro. What we offer on-site: Red Ginger serving breakfast, lunch, dinner, and room service, a pool bar and rooftop bar, Sol Spa, the island’s most popular spa, a beautiful heated saline chlorinated main pool and separate heated saline lap pool, fitness center, and business center. What’s included in our rates: Round trip ground taxi transfers, daily maid service and nightly turn down service, Keurig coffee maker and pods, bottled water, free Wi-Fi, in suite Bose wireless speakers and iPads, Aveda bath products, use of bicycles, kayaks, paddle boards, yoga classes, painting classes, chocolate tastings, wine tastings, free daily cocktail mixers from 5pm to 6pm, on-site fitness center, access to local gym and Crossfit facilities, and more. Breakfast is not included but is available on-site. ... more less
- Also Known As:
- The Phoenix Hotel San Pedro
- The Phoenix Resort Belize/San Pedro