I can't say enough about how wonderful both of our stays have been at The Phoenix. We first visited The Phoenix in January of 2011 for vacation. We were recently engaged and had chosen another country for our destination wedding. After our stay at The Phoenix we were so impressed we decided to change wedding locations and actually get married on Ambergris Caye at The Phoenix.
I'll spare the details of the 11 or so months of planning with Stacey and Mark, but I will tell you they made our lives incredibly easy. They were both so professional and all around amazing.
We had around 80 guests with us and I can't count how many times during our stay and after we've been told how amazing everyone's experience was, how great the staff was, how awesome the rooms are, etc.
Back to the overall experience. The service here is unparalleled. The hotel - namely Stacey, Mark and the front desk staff - will take care of any and everything you need. From reservations at restaurants and golf cart rentals, to planning your entire day of fishing or catamaran excursions, trips to the mainland, etc. I don't know about you, but when you're on vacation it is so nice to have staff willing (and capable) of taking care of your plans so you can sit back and relax. They're fantastic - and spot on - with recommending local places and restaurants too.
We were always greeted by name with a smile and a "how are you today?" The gardeners are even friendly. The resort grounds are incredibly well manicured and downright beautiful, so wandering around from room to pool to the Red Ginger puts you in a good mood in and of itself. There is a security guard at the beach entrance 24 hours a day, so you feel completely safe -- not that the surrounding area makes anything unsafe, but it's a nice added bonus when you're in another country.
The rooms are probably the biggest surprise. They're HUGE. Most are 2-bedroom suites, with a few 1- and 3-bedrooms suits. They are beautifully and well furnished, down to a wine opener and great lounge furniture on the patio. Rooms and bathrooms are huge, living area is huge, and having a huge balcony overlooking that Caribbean ocean can't be beat. Have I mentioned the suites are huge?
Housekeeping comes daily and they are super friendly and professional. They do a fantastic and quick job and are never in your way, so you always come into a clean and tidy room that looks as if you've never been in it. There are large safes in the room for those wanting a little more security for belongings.
The restaurant Red Ginger and spa Sol Spa were both equally as impressive. Having eaten at Red Ginger 10+ times over both stays I never had a bad dish. The food and service are both fantastic. Kelly, the owner and Aaron, the manager with the Red Ginger go out of their way to make the experience a great one.
Carrie at Sol Spa will bend over backwards to accomodate your schedule, and she and the entire staff are so so personable. The spa is beautiful, relaxing and everyone is super professional. I've had several massages, facials and mani/pedis and each was awesome.
I could go on and on... We've left -- and our guests have left -- having the best experience of most of our lives, thanks to The Phoenix. We're turning this into an annual trip and wouldn't dream of staying anywhere else in Belize. Please go and enjoy! Stacey, Mark, Gabriela, Pam, Rose, Danny, Ted, and Maurice... We miss you guys already but we'll see you soon!
- Official Description (provided by the hotel):
- The Phoenix Resort is a modern and luxurious beachfront resort located on Ambergris Caye, Belize, and in the charming town of San Pedro. What we offer on-site: Red Ginger serving breakfast, lunch, dinner, and room service, a pool bar and rooftop bar, Sol Spa, the island’s most popular spa, a beautiful heated saline chlorinated main pool and separate heated saline lap pool, fitness center, and business center. What’s included in our rates: Round trip ground taxi transfers, daily maid service and nightly turn down service, Keurig coffee maker and pods, bottled water, free Wi-Fi, in suite Bose wireless speakers and iPads, Aveda bath products, use of bicycles, kayaks, paddle boards, yoga classes, painting classes, chocolate tastings, wine tastings, free daily cocktail mixers from 5pm to 6pm, on-site fitness center, access to local gym and Crossfit facilities, and more. Breakfast is not included but is available on-site. ... more less
- Also Known As:
- The Phoenix Hotel San Pedro
- The Phoenix Resort Belize/San Pedro