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“Central location, huge suite, first rate service.”
Review of The Phoenix Resort

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The Phoenix Resort
Ranked #1 of 54 Hotels in San Pedro
Certificate of Excellence
Manhasset, New York
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Central location, huge suite, first rate service.”
Reviewed 19 July 2012

Suite was huge, immaculate, with full kitchen and huge balcony. Kitchen well equipped with fridge, dishwasher, filtered water, stove. Knife set adequate but don't expect premium blades. We usually made breakfast in the room and occasionally cooked our fish.
Pool was not huge but adequate, sunny. No beach at this location just a sea wall, but very well maintained grounds. The shoreline for the town is a common walkway and our preferred foot travel route. We used the faucet outside our room to desand and left our shoes at the door.
Fishing, snorkeling, and sea life fantastic, trips arranged by the staff were all excellent.
We loved Oliver and the private island lunch with fish we caught on the trip. My son hooked a large mango snapper on the island, while I fly fished for bones on flats on both ends of the island. We snorkeled, fished, and ate with Oliver. Oliver took me on a private swim through the coral, fantastic!
Location is great for dining around town. Best meal was Ceviche' was great at Lilly's Treasure Chest, just a short walk along the beach. Go for the mixed or conch! (Conch also makes great bait, stays on a hook for a long time.)
We traveled to the mainland for ruins exploration, river tubing. The national cross Belize bike race was that day and we had front row seats as the bikers passed within a few feet of us! Geovanni Choto a Belizean won!
Supermarkets were lackluster and expensive although, bread was great. Imported goods were very expensive (Gatorade $6!) We bought pancake mix to make breakfast but it was infested with bugs; therefore, bring your own. Fruit from a few local stands was good with prices varying buy the day.
Town tourist markets don't offer much. Little industry other than the sea life.
A must is cane juice at Hemingways, John grinds it on the spot with the islands only sugar cane juicer, delicious!
If you are there on Thursday evening make it to Wahoo's lounge for the world famous chicken drop. My son was able to drop 3 chickens! The first stood on my number for 5 minutes and despite my threats of consomme' or grilled chicken we didn't win. Parker loves his chicken security shirt. What fun!

  • Stayed April 2012, travelled with family
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Helpful?
1 Thank ACandJVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (293)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2012 via mobile

My husband, my mom and I just returned from a stay at The Pheonix Resort for 8 days. It truly was one of the best vacations we've ever had. We were celebrating my mother's recent retirement and there was a personal note in our room with a bottle of wine from the hotel congratulating her in our arrival. The grounds and rooms are exceptional. We had an iPad lent to us for our stay. The food at Red Ginger (the restaurant on property) was delicious, as well the two sister restaurants. But, the aspect that really put it over the top was the staff and outstanding services. Every hotel staff member went out of there way to assist us with anything we needed (dinner recommendations and reservations, excursions reservations, amenities needed for our room),etc. They not only helped with anything you needed, but they follow up after to make sure everything was perfect.

We will definitely be back,

Stayed July 2012, travelled with family
Helpful?
1 Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 July 2012

My wife and I stayed at the Phoenix for our honeymoon, and it was without a doubt the best choice we could have made! We stayed in a one-bedroom, waterfront view condo, and to say it was spacious is an understatement. The place was absolutely enormous with every amenity you can think of including a wonderfully appointed kitchen, multiple TVs, and huge bathrooms. The room was on the third floor and had an enormorous wrap around porch where we spent a lot of time relaxing and talking.

The staff was excellent, and they helped us plan a number of trips including a sunset cruise, tours of Lamanai and ATM, and a fishing trip. They also made reservations wherever we wanted, and they even set it up so my wife could hold the chicken during the chicken drop at Wahoo's!

While the Phoenix was amazing, not every trip is absolutely perfect, and we did lose electricity in our condo for part of one day. However, the staff was quick to address the issue, and they even gave us a gift certificate for $75USD that we could use at Red Ginger or the pool bar. Sometimes problems happen, and they went above and beyond to make sure we were happy.

The staff is also excellent at taking feedback, and after every tour we told them what we thought. We weren't very fond of the sunset cruise, but since it was only $50/person we didn't really worry about it. However, we were not really happy with how our ATM tour went (certain things that were promised did not occur), and they spoke with the company and got us a discount. We are definitely not ones to demand discount or anything like that, we just wanted to make sure that guests in the future didn't have the same problems we had. Once again the staff of the Phoenix went above and beyond.

Points to note about the property - there is no real beach in front of the hotel, so if you want to sun yourself you'll be doing it at the pool. This is pretty much the case for the entire caye, so don't feel like you're being shorted. Also, since the beaches are public, if they did have a large beach it probably wouldn't be very peaceful. Enjoy the tranquility of the Phoenix pool, and if you want to take a dip in the ocean feel free to head out to the dock and dive on in with the local kids!

Overall, the Phoenix is an amazing hotel with a beautiful accomodations, an amazing staff, and it's right in the heart of San Pedro. There are a ton of restaurants throughout San Pedro to visit, and I highly recommend trying each and every one of them. Also be sure to stop by the vendor stalls in the park where you can find amazing local crafts. Don't be surprised if you come home with a hand carved wooden bowl (or two).

The only word of caution I have for people planning a trip to Belize is that if you want to experience multiple trips on the mainland you are better served staying there for a few days before coming to Ambergris Caye. We spent a lot of time (and extra money) because we had to take several flights back and forth from the mainland. We probably could have saved quite a bit if we had planned the vacation in two segments.

Room Tip: While it may cost a little more, I highly recommend the waterfront rooms. The balcony is enormous...
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  • Stayed April 2012, travelled as a couple
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Helpful?
5 Thank ForceTrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 July 2012

My wife, 3 teenage children and I stayed at phoenix in June. Everything you can imagine from a five star hotel, Location is great,. you can walk everywhere since the hotel is in the center of the town. Next to all water activities with a great and friendly staff.

Room Tip: We stayed in a two bedroom suite on third floor( walk-up - we requested that) since we got a better...
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  • Stayed June 2012, travelled with family
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Helpful?
3 Thank SoheilD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tempe, Arizona
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 11 July 2012

My husband and I stayed at The Phoenix in Ambergris Caye a few weeks ago and I cannot say enough great things about the hotel and staff. It is an absolutely beautiful property and the staff is so friendly and helpful. The rooms are very nice--the photos on the website don't do them justice. We loved everything from the pool to the restaurant, Red Ginger. We will definitely be back to Belize soon and wouldn't think of staying anywhere else.

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Sealbeachgirl713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 July 2012

We just returned from our stay at The Phoenix, and all I can say is AMAZING! The staff has definitely been well trained in the ART of customer service, and every staff member we encountered was friendly and helpful. Danny, Pam, Rose & Ted at the front desk are ready to help you make dinner reservations, book an excursion, or assist with whatever you need. The condo was beautifully furnished and well maintained.

The resort location was perfect - right in the heart of San Pedro. I researched other resorts before choosing The Phoenix, and one of the deciding factors for us was whether a boat was required to get to the resort. I didn't want to be at the mercy of the water taxi or resort shuttle to go back and forth into town - if the weather is inclement, it can be miserable traveling on the water.

The SOL Spa (onsite at Phoenix) is fantastic - Carrie (the owner) runs a very professional operation. This is a great way to pamper yourself during your vacation! I received several massages from Heather during the week - she's fantastic!!!

We ate at many restaurants on the island throughout the week, but the most memorable meals were at the Red Ginger (onsite). Their menu is fantastic, and they really do some unique entrees. One evening for dinner, I had one of their specials - a seafood casserole in a mushroom/wine sauce - yum! McLeish, Eli & Gini are three of the servers there, and they are wonderful! They made a dining experience even better!

Our diving excursions were through Ecologic Divers (located next to the resort) - they did a nice job (and were very convenient!). We also arranged a fly fishing trip through the "Tres Pescadors" fly fishing shop located down the block from the resort, also very enjoyable!

Our last night we ate at the Hidden Treasure restaurant (a little out of the way, but they will send a complimentary taxi for you if necessary). What a find! The service was fantastic, and the food was so flavorful and unique! I recommend the Pineapple Chicken and the stuffed Grouper (yum!). Bring the bug spray - you'll need it if there's no breeze (that goes for anywhere on the island).

Most of San Pedro is 'walkable', however we chose to rent a golf cart for the week to see more of the island. Not an inexpensive thing to do, but well worth the $ for the convenience of getting around and seeing more of the island and other resorts. We spoke with most of the cart rental companies around and chose Ultimate Rentals (near the airstrip). They had 24-hour access in case of a problem, their carts were well maintained, and their price was comparable. I would use them again. The Phoenix also has carts for rental as well.

I scheduled my vacation for next year before I left - I can't wait to go back! Thanks to everyone at The Phoenix for making our vacation very memorable!

  • Stayed July 2012, travelled as a couple
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Helpful?
3 Thank Kristin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa Park, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2012

We have traveled and dived alot throughout the Caribbean and this now is top of our list. We stayed for a week at the Phoenix and found our condo to be high quality and the staff always friendly and responsive. A big plus is the location at the center of town and convenient to walk to the dive shop, restaurants, grocery store, and shops. We went diving four days with Amigos del Mar which we also found friendly and responsive and booked two mainland excursions through the dive shop. We recommend the local food at Waruguma and El Fagon. Caprice is also good. Best papusas are the new El Salvadoran lady making them on a cart (called Burkger King!) in front of Richie's Market one block north of the Phoenix. Best bread is from the bakery north of the airport. Order stew chicken every opportunity you can. The two excursions we did were ATM and Cave Tubing/Zunantunich Ruins.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Meyers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Phoenix Resort

Property: The Phoenix Resort
Address: Pescador Drive | San Pedro, San Pedro, Ambergris Caye, Belize
Phone Number:
Region: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in San Pedro
#1 Romantic Hotel in San Pedro
#1 Spa Hotel in San Pedro
#7 Business Hotel in San Pedro
Price Range (Based on Average Rates): ££££
Number of rooms: 27
Official Description (provided by the hotel):
The Phoenix Resort is a modern and luxurious beachfront resort located on Ambergris Caye, Belize, and in the charming town of San Pedro. What we offer on-site: Red Ginger serving breakfast, lunch, dinner, and room service, a pool bar and rooftop bar, Sol Spa, the island’s most popular spa, a beautiful heated saline chlorinated main pool and separate heated saline lap pool, fitness center, and business center. What’s included in our rates: Round trip ground taxi transfers, daily maid service and nightly turn down service, Keurig coffee maker and pods, bottled water, free Wi-Fi, in suite Bose wireless speakers and iPads, Aveda bath products, use of bicycles, kayaks, paddle boards, yoga classes, painting classes, chocolate tastings, wine tastings, free daily cocktail mixers from 5pm to 6pm, on-site fitness center, access to local gym and Crossfit facilities, and more. Breakfast is not included but is available on-site. ... more   less 
Also Known As:
The Phoenix Hotel San Pedro
The Phoenix Resort Belize/San Pedro

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