My family of four just returned from a 9-day stay at The Phoenix. Going into the trip, I thought there was NO WAY that the hotel could live up to the consistent 5-star reviews, but it did.
Those who say The Phoenix staff provides the best service experience of any hotel are absolutely correct; we have traveled the world and have stayed in excellent hotels, but the staff at The Phoenix surpassed all previous experiences. The ladies at the front desk, especially, are remarkably helpful (thank you, Keisha and Gabriella)!
The location of the hotel is also perfect. I was a little worried about not having a formal beach, but we never missed it for a second. The pool is clean, relaxing, and provides a gorgeous view of the water. And, when you want to swim in the sea, the nearest pier provides the best swimming experience in San Pedro. We absolutely LOVED snorkeling around Paradise Pier and swimming with the locals. Then, we'd come back to the pool and order fabulous drinks by Rolando! (BEST mojito EVER!)
The rooms are large, beautifully furnished, spotlessly cleaned, and luxurious. We stayed in D3, and it had one of the best views/balconies on the property. The beds are also very comfortable. My only complaint would be that the couches are not comfy at all, but that was just a blip.
I will say that we were not at all impressed by the restaurant, Red Ginger. I've written about it in another review, so I won't say more here. But I will say that there are PLENTY of delicious places to eat within walking distance, which is one of the reasons why The Phoenix is so perfectly located.
We have very high standards, and we would stay at The Phoenix again in a second. This was the kind of resort experience that helped MAKE our trip.
- Official Description (provided by the hotel):
- The Phoenix Resort is a modern and luxurious beachfront resort found on Ambergris Caye, Belize, and in the charming town of San Pedro. The Phoenix Resort features 27 beautifully-finished & spacious condominium suites, gourmet food served at on-site restaurant Red Ginger, the on-site services of Sol Spa, San Pedro's original and most popular day spa, a beautiful saline chlorinated and heated main pool & separate lap pool, pool bar, on-site fitness center, business center, front desk & concierge services from 6am to 11pm, free WiFi, 24 hour security, and the perfect location beachfront in the heart of San Pedro, the social center of Ambergris Caye. All suites face the Caribbean and offer plush Serta pillow top mattresses, 100% cotton linens & robes, Jacuzzi tubs & separate showers, Aveda bath & body products, flat screen TVs, DVD players, Bose wireless speakers, in suite iPads, full kitchens, washer and dryer, laptop friendly safes, central air conditioning, twice daily housekeeping, & much more. ... more less
- Also Known As:
- The Phoenix Hotel San Pedro
- The Phoenix Resort Belize/San Pedro