We stayed at The Phoenix from 7/31-8/7. I first found out about The Phoenix from Trip Advisor and all of the great reviews. The Phoenix STILL managed to exceed all of our expectations.
I initially contacted The Phoenix in April with a general inquiry that Mark answered promptly. At the time, we had debated between a cruise and Belize. Mark's initial responsiveness put the ball firmly in The Phoenix's court.
Pamela was invaluable answering my email questions and arranging for our flight on Tropic Air. She also coordinated a roof top dinner at the resort at sunset for our anniversary and arranged a few excursions prior to our arrival. Pamela is a true gem and an asset to the resort.
Our flight arrived in Belize City early, and Tropic Air put us on an earlier flight. We did have to put our duty free liquor into our checked baggage. All of our carryons had to be checked, too, since the planes are 12 seaters. It was a quick and beautiful 15 minute flight to San Pedro. Tropic Air has a brand new air conditioned terminal in San Pedro. Be sure to check out the huge reef aquarium. Bags are delivered to a roped off area near the street. A cab was quickly called, and we had a short 5 minute drive to The Phoenix. The Phoenix paid for the cab. We were so excited, we forgot to tip the driver, but remembered to do so on our return trip.
We were greeted at check-in by Rose (another sweetie) and Stacey and two delicious ginger-infused drinks. Stacey showed us around the resort, and Rose reconfirmed our first excursion for us. Stacey is a lovely, kind, caring person. She made us feel like family.
We had a one bedroom suite. Simply put, this is the nicest room we've ever stayed in, even beating the JW Marriott in Cancun. The kitchen had a double sink, refrigerator with ice maker, toaster, dishwasher, blender, coffeemaker, purified water, and every utencil, dish, cup, pan you could need. There is a beautiful granite island with the sinks where you can also pull up a chair for an informal meal.
There is a dining table set off to the side with a fold down leaf. The living room has a couch and love seat, along with a huge coffee table. The Vizio TV is nicer than what we have at home. There are 2 ceiling fans in the living room. The living room leads to the enormous verandah. Our view looked straight out over the lap pool and directly to the ocean. It was a stunning view from the second floor. (Note: if steps are a problem, you may want to try and get a first floor room.) There was a dining table with four chairs and two loungers on the patio area.
The bedroom had beautiful mahogany doors on the ample closet space (ironing board, safe, comfy robes, and umbrella in the closets). There was also a large chest of drawers with four drawers. The closet also had shelf space. The bedroom also opens up onto the verandah. Another ceiling fan is in the bedroom, along with reading lights above the bed, and a separate chair. The bed was extra comfortable with high thread count sheets. There is another Vizio TV in the bedroom.
The bathroom was enormous and fabulous and I'm running out of adjectives. The walk in shower was large and had wonderful details like a recessed light, bench seat, and high-end shower head. There is an exhaust fan in the bathroom, which is always a nice touch. Double sinks here, too, along with a shelf above to stash stuff, and two large drawers in the vanity. The jacuzzi tub was heavenly - it filled up quickly, and came in handy the one day we had rain.
Other nice touches included the washer and dryer. It was so great not to have piles of dirty clothes everywhere. They even have a drying rack for wet bathing suits. They provide laundry detergent to start, but we bought a small package of detergent in one of the many small grocery stores for $1.00 U.S.
There is a computer for general use off of the lobby. I'm very glad I did not lug my own lap top. It made it easy to check email. They also gave us a cell phone with 10 minutes at check-in. We never used it.
The fitness center is just fine for the size of the resort: one treadmill, elipical, and 2 bikes, plus a weight machine and freeweights with various other light equipment (balls, yoga mats). There is a TV in the room and beautiful views of the grounds and the Caribbean. We used the fitness center every morning, and it was a key reason why we chose The Phoenix since we work out daily at home.
I had a 60 minute massage done at the Sol Spa on the day it rained (I made the reservation in the morning for an afternoon massage). The therapist asked all of the right questions and was quite good.
The photos on The Phoenix website do not do the grounds and pools justice. The lap pool is the perfect length to have a workout or relax on the bench seats under the shade. The infinity pool is lovely, and I loved the shallow areas where we could have our loungers sit in the water. Again, plenty of bench areas to relax, or lay on the wall on the infinity end and have water cascade underneath me. Beach towels are provided at the pool. The shallower pool was perfect for families with kids.
The grounds are meticulously well maintained and beautiful. We get up early in the mornings, and the groundskeepers were all busy maintaining the grounds from early in the morning, including raking the sand near the sea wall.
The housekeeping was exceptional. We loved that they came fairly early in the morning, which is great for us because we are early risers. The room was left spotless, and they would even run the dishwasher for us.
There is a dock immediately to the north (100 feet) of the resort that is great for swimming (there are steps leading down to the water). This is also the dock where we met Alphonse for our three snorkel trips - 2 to Hol Chan Sharkray Alley and 1 to Mexico Rocks. Alphonse took great care of us, although the ladders on his boats make it a bit tricky to re-enter the boat. I just wanted to point this out because it could be difficult if you have mobility issues. We loved being able to snorkel freely at Mexico Rocks. Sharkray Alley was simply something you have to see to believe. All sizes of nurse sharks and rays would flock to Alphonse's boat as soon as he tossed over chum.
We also talked to Ecologic Divers (just south of the resort) about a tour, but the scheduling did not work out. They, too, were very friendly and helpful and have gotten good reviews.
We also took a sunset cruise with El Gato on a catamaran. The cruise was lovely, but just a note that you really do not want to have to use the restroom facilities on the cat.
Our rooftop sunset dinner was spectacular. We could order off of the Red Ginger regular menu or tasting menu. Jorge took great care of us. We did the tasting menu which included Grouper Ceviche and pork ribs.
The frozen mojitos are delicious!
There is an outside shower between two of the buildings which is great for rinsing off after the Sea.
One small note for other guests: although the rooms are very well sound proofed, the breezeways outside of the rooms does create an echo. I don't think our neighbors realized how loud they were coming home in the wee hours of the morning.
We also ate at Elvi's Kitchen for dinner (twice - it was that good and I loved the sand floor); Wild Mangos (great pulled pork with pickled onions); Estel's (what's better than a sandy floor, sangria, and enormous burritos?); Fido's (great service and live music Sunday afternoons); and Caliente (the best ceviche we ate). Salty Dog had great gifts and souveniers (Beliken tshirts for $15 U.S.). Belizean Arts (in Fido's courtyard) had wonderful art from Central America. I found a beautiful purse and a funky cow mask.
Ritchie's ended up being our favorite grocery store (just a block north of the hotel), followed closely by the Greenhouse (which had Sausage Factory sausage and Casa Pan Dulce Bakery goods - yum!).
Everything went fine with our departure, Pamela even reconfirmed our Tropic Air flight. They also pay for the cab back to the airport.
I wish they had another star for the rating system, because The Phoenix is truly in a class by itself. We will definitely be back.
- Official Description (provided by the hotel):
- The Phoenix Resort is a modern and luxurious beachfront resort located on Ambergris Caye, Belize, and in the charming town of San Pedro. What we offer on-site: Red Ginger serving breakfast, lunch, dinner, and room service, a pool bar and rooftop bar, Sol Spa, the island’s most popular spa, a beautiful heated saline chlorinated main pool and separate heated saline lap pool, fitness center, and business center. What’s included in our rates: Round trip ground taxi transfers, daily maid service and nightly turn down service, Keurig coffee maker and pods, bottled water, free Wi-Fi, in suite Bose wireless speakers and iPads, Aveda bath products, use of bicycles, kayaks, paddle boards, yoga classes, painting classes, chocolate tastings, wine tastings, free daily cocktail mixers from 5pm to 6pm, on-site fitness center, access to local gym and Crossfit facilities, and more. Breakfast is not included but is available on-site. ... more less
- Also Known As:
- The Phoenix Hotel San Pedro
- The Phoenix Resort Belize/San Pedro