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“Beautiful property, great service”

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Victoria House Resort & Spa
Ranked #9 of 53 Hotels in San Pedro
Certificate of Excellence
San Francisco
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beautiful property, great service”
Reviewed 1 August 2014 via mobile

My wife and I just spent 8 days at the Victoria House. It was a wonderful and relaxing vacation. The only real downside is that while the property is on the beach, it's not really a swimming beach. This seems to be true for most of the hotels near San Pedro.
We stayed in a plantation room, which was nice enough but if we go again (strong possibility) we would get one of the suites or a casitas. Except for breakfast the food was much better than I expected. Get the stone crabs and the mushroom risotto with grouper. The diving in Belize is fantastic and the dive masters really care about the environment; a very different experience than we had in Mexico. Congrats to the staff at Victoria House. They're doing an awesome job.

Stayed August 2014
Helpful?
3 Thank DblHShames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
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English first
Houston, Texas
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 July 2014

I called the victory house yesterday (July 30, 2014) because we had sent numerous emails asking for additional information on having our wedding there, and still had not heard anything back from them. The lady I talked to was not accommodating. I told her we were looking at having a wedding with about 60 guest and need about 30 rooms. She said NO...we only allow wedding parties of 40 or under (under 20 rooms) because we want an equal number of guests and wedding party...side note: UMMM HELLLLLOOOOOO WE ARE PAYING GUESTS. I ask her...but your resort has 30+ rooms why would we not be able to stay in all the rooms we need? again she said we only allow 40 wedding party guests. She then said if we wanted 30 rooms we would then have to rent out the WHOLE resort. I told her I was sorry they were not more accommodating and we would be having our wedding else where. I do not understand what the difference is between a wedding party guest and a normal guest...we are al paying customers. Why anyone would turn away a guaranteed money maker wedding week I have no idea. My only comment is you lost our business and I hope anyone coming to stay here understands that they this resort is not accommodating and has a very negative attitude.

  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
2 Thank Svanhorn37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrentKirkman, General Manager at Victoria House Resort & Spa, responded to this review, 1 August 2014
Dear Svanhorn37,

I’d like to apologize that more of an effort wasn’t made to book your wedding party at Victoria House,and that you came away feeling that you were dealt with in a rude or negative manner.

We do have guidelines concerning the size of groups we can accommodate at certain times of the year in order to ensure that both the group (a wedding party in this case) and non-party guests receive the same extraordinary service that we’re so well known for.

Having said that, we endeavor to be as flexible as possible, keeping in mind that these are guidelines only. Certain times of the year afford us much greater latitude than others.

We’d welcome the chance to discuss your wedding plans with you if you’d care to give us another opportunity. You can reach our Head Reservationist and Office Manager at donald@victoria-house.com .

Best Regards,

Brent Kirkman GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fulshear, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

Great place and they take good care for you.
Very personal with all the guest, room are great and service also.
The food was great, you can catch your fish and they would cook it at the hotel. Very quiet place and nice to set back and relax.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nowery S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette, Louisiana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014 via mobile

Outstanding service and first class accommodations, this property is everything it is billed to be. Service and staff are next to perfect, room (we stayed in villa 26 on beach) very clean, updated, comfortable with a amazing view. Rare we visit the same property twice but w will be back. Heaven on earth.

Stayed July 2014, travelled with family
Helpful?
3 Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Tx
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2014

Stayed at Victoria House in July and it was exactly what my husband and I needed-nice, laid back, clean, good service, but not pretentious, loud or crowded. Rented one of the Infinity Suites. Was not cheap, but definitely worth it. Hotel restaurant was a bit pricy for dinner but Lobster Thermador was fantastic. We started walking to a little bar, Island Time I think, that had just opened right next door for lunch and the food and drinks were generous and inexpensive. Great places in town to grab dinner, but food was better than atmosphere, so we got some great to go dinners when we were out exploring and brought them back and did our own romantic candellite dinners at hotel. Never had to worry about fighting for the free lounges and umbrellas at the pool. Used the on site concierge to arrange the seaside massages and day trips for snorkel etc and the flight from Belize City to the island and all was great. Only drawback was that wifi was available in common areas, but not in the rooms themselves. All in all, a wonderful experience and would go back in a heart beat.

Room Tip: Infinity Suites are large with full refrigerator, kitchen and dining and Casitas are smaller but qua...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank texasslim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala
Level 5 Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2014 via mobile

Stayed there shortly, great rooms, great location. Perfect for staying in town.

Beach is beautiful, pool is beautiful.

Service was good...not great but very good.

Clean, pretty and very relaxing atmosphere.

Would love to stay there longer to give better feedback!

Stayed July 2014, travelled with family
Helpful?
2 Thank Claudia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern California
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 July 2014

We recently stayed at the Victoria House after getting married in Cancun. It's a very cute and romantic hotel. We loved it! It's a little bit far from the center of town but worth the walk if you want to explore. If not, you can borrow a bike or take a cab for five dollars. Everyone gets around by golf cart and even the hotel has some so they may give you a ride to your destination. The food and alcohol are a bit pricey at the hotel but very good. Our last night, we reserved the pier for a private dinner and it was absolutely amazing, I highly recommend it if you're celebrating a special occasion or feel like splurging. June is the start of lobster season so be sure to indulge, as we did. Our first day there we borrowed kayaks and snorkeling gear and hung out around the hotel, there was plenty to see and do there. We had the hotel then book our snorkeling trip for the next day. Very friendly staff and clean hotel. The only thing we didn't have was a TV which didn't bother us and may be standard. If you don't like the ocean it had two pools that you can enjoy as well.

Room Tip: Go during their off-season and they might upgrade you for free.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Lorena Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria House Resort & Spa

Property: Victoria House Resort & Spa
Address: 22 Coconut Drive, San Pedro, Ambergris Caye, Belize
Phone Number:
Region: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in San Pedro
#6 Family Hotel in San Pedro
#8 On the Beach Hotel in San Pedro
#10 Business Hotel in San Pedro
#11 Romantic Hotel in San Pedro
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Victoria House Resort & Spa 4*
Number of rooms: 42
Official Description (provided by the hotel):
At Victoria House Resort & Spa, the order of the day is quite simply relaxation… Located on Ambergris Caye, the largest of the many offshore Belizean Islands, Victoria House is just 2 miles south of picturesque San Pedro Town. The resort offers a taste of barefoot elegance that keeps guests coming back for more. With just 42 guest rooms ranging in style from thatch roof casitas to beachfront villas with private pools, plantation style rooms and stunning ocean view villas, the only challenge is making the choice of where to hang your swimsuit at night. The Palmilla Restaurant and Admiral Nelsons Bar are renowned for fine food and drink complimented by extraordinary, personalized service. Attention to detail by staff and management alike has garnered accolades from international media and awards from prestigious organizations such as Conde Nast Traveler, Conde Nast Johansens and TripAdvisor. Even more telling is the number of guests who chose to make Victoria House their destination of choice, year after year. ... more   less 
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Also Known As:
Victoria House Hotel San Pedro
Victoria Hotel San Pedro
Victoria House Belize
Victoria San Pedro
Victoria House Resort & Spa Belize/San Pedro

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