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“A Little Piece of Paradise”

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Portofino Beach Resort
Ranked #21 of 54 Hotels in San Pedro
Certificate of Excellence
Berlin, NJ
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Little Piece of Paradise”
5 of 5 bubbles Reviewed 13 May 2014

We stayed at Portofino May 3-10th 2014 and it was AMAZING. It was like our own little piece of paradise. Everyone that worked there was so nice, especially when we asked a million questions! The food was wonderful! They really made you feel like you were special. Every night our bed was turned down and there was a homemade treat. They decorated the bed with flowers. Because the resort is so small, you have the best seat on the beach and at the pool! Thank you Portofino for making our vacation so special, we will definitely be back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcieBerlin_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoBZ, General Manager at Portofino Beach Resort, responded to this review, 16 May 2014
We are happy you are sharing your experiences and we are especially happy that you enjoyed yourself at our little resort. Our staff truly tries their best to meet our guests needs and make them feel like they are home. They are an integral part of our resort family and we would love to have you back again with us.
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624 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
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English first
Kansas City, Missouri
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 6 May 2014

We stayed there for 5 days preceding a destination wedding we were working. My husband and I were greeted like a honeymooning couple and ever got little candlelight surprises in our room! The staff was super accommodating and generous with their time. We ate at the restaurant several times and it was very tasty. They waitstaff there was also great.They organized all the activities we wanted to do during our stay and then when our clients had their wedding there the details where taken care of beautifully and we had a really great time!

Room Tip: We had the biggest suite and it was pretty nice.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Alea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoBZ, General Manager at Portofino Beach Resort, responded to this review, 16 May 2014
Thank you for your wonderful review. We glad you got a chance to experience the resort yourself as much as the wedding couple. We were happy to have hosted your wedding party and will gladly do it any day again. Hopefully your next trip will be for your personal enjoyment and we hope to see you again soon.
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Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 May 2014

We stayed in Belize for a week, Portofino for only 4 nights. We really enjoyed our stay, the staff is TOP NOTCH, the food is really great, and the vibe of this place is key. The rooms were cleaned daily, a/c, and left with flowers and fresh treats at night. We felt very safe with our belongings. The food (breakfast, lunch and dinner) was really fresh and the daily specials were worth the try. Most of all it is the staff that makes this place, get to know them and I promise there is not a thing that they will not help you with! We loved Orville and Rafael the bartenders, we enjoyed Tristian our favorite waiter, and both of the ladies at the front desk were very helpful with booking excursion and flights. We even enjoyed having drinks with the owner at the bar.

The pool was clean, the beach was well kept, and the massages by Lillian on the beach were prime!

If you are looking for a true resort feel but still want to enjoy the flare and taste of Belize this is it!

Thank you Portofino, we can't wait to see you again!!

Room Tip: Treetop is very secluded, I would recommend anything on the top floor.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betsy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoBZ, General Manager at Portofino Beach Resort, responded to this review, 16 May 2014
It is always a pleasure to spoil honeymooners. It is an honor to have hosted your for your very special part of your life. And wonderful to hear your experience was memorable. The staff has always very important to us and a very integral part of the experience of the resort.

We are pleased they gave you the treatment you desired for your honeymoon. We look forward to hosting you again.
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Birmingham, Alabama, United States
Level Contributor
94 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

From our arrival to departure, nothing changed-everyone there absolutely wonderful and honestly caring. We went to celebrate our anniversary and to enjoy ourselves in a beach atmosphere- we got that and more. They surprised us with a beach dinner for our anniversary, flowers on our bed- just because that's who they are.Best vacation ever, fresh flowers daily, beautiful grounds, great room- not enough? How about a restaurant that would be 5 star in the states? Still not enough? How about the clearest water and sealife just outside your door? True, every word..So many trips and opportunities available, best food- had nothing bad and I tried something different every day, for breakfast and dinner- except for lunch- where I had ceviche several times- truly great conch ceviche.Grabbing a cup of coffee from the selfe serve near the bar at daybreak and walking the beach is a wonderful experience.The trees and flowers everywhere, fish around the pier, and the reef so clear and visible from the pier or porch outside your room.I'm known to be cynical, but Portofino is the place to relax, lose your watch,phone and worries. Get into "island time"- grab a pina colada or daquiri from the bar and kick back.And their bar is ample- margaritas, beer, whatever, including fresh fruit smoothies as well. The facilities are great- Nature provided a perfect canvas, someone carved out a beautiful, relaxing resort, but the staff, who become "family" make it what it is-paradise! I can't say enough about the staff, because I have never been anywhere and treated as well or felt anyone was as sincere in their effort to insure you are happy and comfortable. We truly felt like family and hated leaving.

Room Tip: Palapa bungalows are great for couples, as well as lower mansion. We were in both, but from comments...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoBZ, General Manager at Portofino Beach Resort, responded to this review, 16 May 2014
We are happy to have made your anniversary so special. It always is a pleasure to make our guests happy and the staff is truly part of our family, and they try to make everyone feel like a part of it.

We are truly in paradise and thrilled we are able to share that with you and all our guests. We are happy that all of the trips you had were memorable. It is what makes this country very unique. We hope to have you with us again.
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Smithville, Missouri
1 review
5 of 5 bubbles Reviewed 1 May 2014

We stayed at Portofino the week following Easter and really enjoyed ourselves, and had a wonderful honeymoon. One of the things we liked about the resort that I haven't seen mentioned in reviews is it's coziness. Portofino is relatively small (50 guests max), and has a B&B feel, in which you can get to know other guests as you cross paths on excursions, during meals, or even just sipping rum punch on the beach. Several of the previous reviewers are folks we met during our stay. If you want to avoid crowds, partying, and hustle/bustle this resort is a good choice. We enjoyed the relative isolation of being 6 miles north of San Pedro - with access being limited to boat or foot traffic.

Location: as I mentioned above it is isolated. We found this to be a PRO and knew from the Portofino website that this would be the case. It's clearly mentioned multiple times. The water from Belize City to Ambergis Caye is abolutely breathtaking. I can't imagine a better view.

Restaraunt: We ate breakfast at the resort daily and found it to be good. We usually had the continental breakfast of various fruit, toast, coffee, juice and added a side order of eggs. Also, tried the fried jacks and enjoyed those as well. We ate dinner on our first and last nights there. I would advise that guests look at the Daily Special. I found this to be not only the best deal but the best item on the dinner menu. PRO

We did try numerous other restaraunts on the island. We really enjoyed the Rojo Lounge which is within walking distance to the south of Portofino. They had great pizza, which was a nice change of pace, from the seafood heavy menu as most places on the island, for a couple of midwesterners. I also highly reccomend El Fagon, Elvvies, and Wagaruma all in San Pedro.

Staff: Couldn't ask for a more friendly staff bartenders and servers were always smiling and polite. In fact almost all the local Belizeans were equally polite. Housekeeping did a wonderful job as well. Our room was cleaned 2X a day and we had flower petals and messages left for us each night of our stay. It added a very romantic touch to our honeymoon. PRO

Owners: We were very happy to see ownership on site. They were very approachable and down to earth. On top of that very generous. On our first night there we had an emergency come up from home. To avoid outrageous international cell phone costs, we attempted to use the pay phone in the resort lobby. It was out of service, however the owner immediately handed my wife her personal cell so we could call home. Our niece had been in a life threating accident. The generousity displayed by the owners was very much appreciated. They even caught up with us the next day to ask how we our niece was doing. PRO!!!

Action Divers: This is the dive shop located on the Portofino Pier. We booked a fishing trip through them for approximately $500. As an avid fisherman this was something I was greatly looking forward to during our trip. I was GREATLY disappointed. Our guide was pleasant and did his best to put fish in the boat. However, it is very difficult to catch fish with fishing equipment that is in terrible need of replacement. Only 1 of the 3 rod/reel sets that were on the boat functioned properly. The two others had reels that would barely crank due to corrosion and lack of maintenance. Additionally the functioning rod/reel had old line with lots of splices in it. I hooked into numerous fish only to watch the line fray, unravel and break. After speaking with other guests their experience fishing with Action Divers was nothing like ours (nice, new equipment, with lots of fish caught). Unfortunately that was not our experience, and I don't believe Portofino is responsible as Action Divers is a separate business. CON.

Lamanai and River tour: We really enjoyed the excursion to the Lamanai Mayan site. We booked through SEArious and our guides Gus and Giovanni were wonderful. We saw monkeys, manatees and of course the ruins. A great trip!. PRO

Caye Caulker Day Sail: We booked this excursion through the concierge at Portofino and sailed with SEAduced. It included a snorkeling trip at Hol Chan and Shark Ray Alley. Great trup - Caye Caulker was a cool place. Check out Pat and Estelles Cafe on the island. Wonderful roasted chicken and barracuda steaks. PRO.

Drink lots of Belikins and rum punch - relax - go on a few excursions - and check out Portofino Resort on Ambergris Caye, Belize. We will probably go back someday down the road.

Room Tip: We stayed and room 1 - we were a little disappointed at the get go because it has a second story gue...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMArborist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoBZ, General Manager at Portofino Beach Resort, responded to this review, 17 May 2014
Thank you for sharing your experience at our resort. We are always thrilled to pamper honeymooners and are ecstatic that we help make your honeymoon such a memorable event. Our resort is geared towards those who are looking for romantic and relaxing seclusion. We are very happy you found this experience to be to your liking.
As for your concerns with the service provided by the tour company, we had a meeting with Action Divers as we feel all our guests’ experiences are important to us. Through our meeting we have been working to improve their service and equipment because in the end the experience of you, our guests, is what is important to us.
We hope to be able to make another vacation feel just as memorable again in the future.
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1 review
5 of 5 bubbles Reviewed 1 May 2014

My fiance and I stayed at the resort. The staff was very helpful and friendly. They booked all of our tours, as well as answered other questions. The restaurant food was great, but a little pricy. The only downside to the resort is that it's rather far away from the center of San Pedro (about 15-20 minute boat ride). But other than that, it was a wonderful place to stay. I would definitely recommend it.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virginia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoBZ, General Manager at Portofino Beach Resort, responded to this review, 15 May 2014
We do take pride in making our guests feel as welcomed as possible to the resort. We do our best for our guests. We are a little out of touch with the busy town and we try to make guests aware as much as possible. It makes us overjoyed to know you enjoyed your stay with us.
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NYC
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 29 April 2014

Cons:1) They put my maiden name as my husband's last name on the Tropic Air tickets that they booked for us to get to San Pedro from Belize. This was just unbelievable that they made this mistake considering all the good reviews they have.
2) Dinner entrees were awful and it's crime to charge 30+ for it. We ate dinner there 3 nights. My husband got pasta entrees every time and they tasted like frozen pasta dinners. I got fish two nights and they just tasted soggy. I just felt sick right after dinner.
3) I checked the room charges when I returned back to the states and found that we were charged us for the more expensive vodka (Stoli) for each drink, which I specifically did not ask for since I like Absolut more than the Stoli. And, for some reason, I'm 99% sure that the price of the two vodka were actually the same on the menu. So make sure that you check each charge before you check out, which most people never do (like us) since we were running late.
4) They also booked us for the wrong day-time excursion.
5) Sheets had yellow stains on two nights. This wasn't luxury.
6) Electricity went out on the island, so it took us much longer to get back to Portofino since they were picking up dinner guests from other resorts that did not have electricity. Remember that Portofino is farthest away from the town compared to other resorts. So it was annoying that we had to be on the boat that picked up people from other resorts. Also, that night, it took an hour to get our entrees because again Portofino wanted to make some money from guests from other resorts who wanted to have dinner there when usually they don't go to Portofino to eat dinner.

Pro:
1) Breakfast and lunch were great. The soups and appetizers were delicious at their restaurant.
2) Other than the things mentioned above, the service and employees are amazing.
3) Resort has great views.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Hannah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portofino Beach Resort

Property: Portofino Beach Resort
Address: 6 Miles North | PO Box 36, San Pedro, Ambergris Caye, Belize
Region: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Spa Hotel in San Pedro
#9 Business Hotel in San Pedro
#12 Top resorts Hotel in San Pedro
#18 Romantic Hotel in San Pedro
#20 On the Beach Hotel in San Pedro
#23 Family Hotel in San Pedro
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Portofino Beach Resort 3*
Number of rooms: 17
Official Description (provided by the hotel):
Characterized by its warm and friendly hospitality, Portofino is the epitome of barefoot luxury, unpretentious and relaxing… for most; it will be an experience of a lifetime. Our small, boutique resort offers just 17 beautifully appointed rooms, ranging from charming beach cabanas to spacious suites, dotted amidst swaying palm trees, in a private setting with unmatched personal attention and the modern comforts of home. It is a haven of tranquility, where guests will enjoy the subtle sounds of the nearby waves lapping over the reef, gentle breeze, breathtaking sunrise, star studded night sky and spectacular views of the crystal waters of the Caribbean Sea. The perfect setting for a romantic getaway, intimate wedding, honeymoon, family and friends.Portofino offers leisure options to suit every taste. Relax in our fresh water outdoor swimming pool; enjoy a great book from our book collection or simply indulge yourself in a massage on the beach under our hand thatched palapa hut. Explore the underwater world with snorkel equipment or skim along the surface in our complimentary sea kayaks. Delicious meals prepared by our resort chef can be served in the privacy or your beach cabana or suite, on our private dock with a romantic setting or at the Portofino Restaurant. Sip on amazing tropical cocktails at the Green Parrot Beach Bar or perhaps a late afternoon snack from the Green Parrot Bistro. Take advantage of our DVD library and unwind in front of the flat TV screen in your room. Or, simply take in the view. In short, relax and enjoy! Reception in the main building is manned by professional and knowledgeable staff. From, activities bookings and directions to itineraries and dining reservations, our friendly and professional staff is eager to assist you. Access to PORTOFINO is by boat only, and therefore we offer a complimentary meet and greet service at San Pedro Airstrip and boat transfer to the resort, an approximately 20 minutes ride. ... more   less 
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Also Known As:
Portofino Hotel San Pedro
Portofino San Pedro
Portofino Beach Resort Belize/San Pedro

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