Well-groomed property, rustic. Quiet and relaxing. Beautiful area. Really more of a camp than a resort. Our party consisted of 2 adults, 3 teenagers, and 1 infant. Large party, 2 week stay - we were a good source of revenue for the resort, but gestures of good will and customer service by management were somewhat lacking considering the amount of money we spent there. Little gestures of good will would have repaid the resort in spades had management taken advantage of the opportunity. Instead we have gone away - not hating the place, but not prepared to recommend it to others in the dive community in the future.
No accommodation for children. Stayed 2 weeks on an "all inclusive package". Ate all meals either with a 13 month old baby in our arms or we had to separate and eat in shifts because they do not provide high chairs in the restaurant. Sometimes we used our umbrella stroller but it was awkward to get this up to the second floor restaurant. No high chair for dining, no crib for sleeping. Seems that it would be such a cheap good-will grabber to provide such basics for families accompanying divers. These are not expensive items nor do they take up a lot of space to have a couple of each available at the resort.
Cleaning staff great, Joe the maintenance guy fabulous - took 2 of the teenagers under his wing and made their stay very enjoyable and was very helpful to all of us. For the most part all staff were very friendly.
Claims to be "all inclusive" are deceptive to say the least and over priced. Restaurant closed one day a week as well - so despite thinking you have already paid for meals you are on your own for that day. Website claims to provide welcome drink, etc. on arrival at resort - never happened. Food is good but menu is very restricted and some items not available as "all inclusive". If you switched a continental breakfast for one from the menu, most choices were charged at full price instead of taking the difference between the cost of a continental and the menu item. Two non-alcoholic drink maximum per meal and they "ran out" of soft drinks on day 3 of our 14 day visit and did not provide them again until the last couple of days. We viewed this as a cost saving measure on the resort's part. These soft drinks were still available at the bar; however, there was a charge for them there. Thank goodness for the store behind the resort. That left choices for meals to coffee, powdered juice, and water - until they started running low on juice. Supper was advertised to us as 2 courses, but typically if you ordered a second course, ie. dessert, you paid extra. We arrived on a Wednesday at around 7:30 p.m. after travelling some 15 hours. Since we had paid for an "all inclusive", we expected to be able to get something to eat - but kitchen closes on Wednesdays and there was only a couple of pieces of fish left from a barbecue that had taken place that night. It was suggested we walk 15 minutes down the beach to a resort that sells pizza. They did then agree to go get the pizza for us. US$102.00 later, we were fed. Not a good start to our "all inclusive".
Diving experiences very good and dive staff were great, but no refunds for prepaid dives even when they did not take place due to weather conditions or resort owner family issues. Prepaid for 18 two-tank dives and actually got in 10 two tank dives. No gestures of good will offered at this resort from a financial perspective at least. $250.00 extra spent on food at the restaurant that should have been part of the "all inclusive" package. Again, small gestures by the management would have gone a long way to us parting as more satisfied customers ready to recommend this resort to others.
Dive boats good to provide free rides to town for non-diving members of the traveling party - saves on water taxis.
Pull out beds very uncomfortable, but we were provided a better bed when we asked. We were very impressed with this gesture of customer service. More gestures like this would have lead us to recommend this place.
Were without hot water for showers for 3 of the 14 days.
The bar was good. Teenagers loved the hammocks.
This resort is ok, but could be so much more with a little more savvy on the part of management. If they paid as much attention to customer satisfaction as to keeping the resort clean and well groomed, it would be perfect. Prepaying was probably our biggest mistake. The experience was ok, but not what we would have expected for how much this trip cost us. Didn't hate it. Had some good times, but it could have been so much more with a few more goodwill gestures on the part of the resort management.
Day we left, resort was supposed to pay the taxi from the water taxi to the plane, but driver said they had left without paying him. Thank goodness we had a little cash left over to pay for the unexpected taxi bill.
Loved our visit to Ambergris Caye, loved our golf cart visits to San Pedro. Side trips to Belize City, etc. were great. The resort was ok, but disappointing based on how much we paid.
- Official Description (provided by the hotel):
- About Ambergris Dive Resort: In the town San Pedro, Belize on the island of Ambergris Caye you will find the only All-Inclusive Dive Resort with island style food prepared at your doorstep and all of the snorkeling / diving you can handle on the largest barrier reef in the Western Hemisphere. ... more less
- Also Known As:
- Sundiver Beach Hotel
- Ambergris Divers Resort Belize/San Pedro