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“Disappointing”

Big Fish Dive Center
More attraction details
Attraction details
Owner description: Big Fish Dive Center, fully equipped to meet your most demanding diving needs is centrally located and just across from the Health Center. We have worked hard together making sure our customers are met with first hand services and ultimate safety. Our dive tours are conducted by trained and knowledgeable dive masters taking you to only the best dive sites amidst richness and splendor of exotic marine life and coral formations.
Tallinn, Estonia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Disappointing”
1 of 5 bubbles Reviewed 22 January 2013

My husband had an agreement to go diving to Blue Hole, like 13 other people, with Big Fish on Jan 2nd. Evening before they all had to meet to do their payment and choose their gear. We all waited for over and hour for the dive master. Nobody showed up, there was only one guy sitting behind the desk, just smiling ridiculously... After a while he gmade some calls and then he got a call and just announced that next days dive was cancelled... Without ANY explanations they blew off 14 people! And since it was New Years time, the island was full and all the dives with all diving centers were booked through next days... So no Blue Hole this time for at least half of this group...

But after reading other reviews, it seems better that it was cancelled...
And luckily my husband got a last place to another dive with French Angel :)

Visited January 2013
Helpful?
1 Thank Agnes J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 reviews from our community

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Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Laguna Beach, California
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Dangerous, Unprofessional, Late, Unorganized on Christmas Day”
1 of 5 bubbles Reviewed 10 January 2013

Our experience was on Christmas Day, so we tried to give these guys every benefit of the doubt, but here's what happened.

We showed up on time and there were 2 people from the company there. One was doing his best. The other was chatting it up with some locals who walked by. Later that guy who turned out to be a Dive Master jumped on his bike and rode off, returning 10 minutes later and suspiciously exchanged something small with another employee. We think we witnessed a drug deal. It took an exceedingly long time to get to the boat, whereby the passengers repeatedly told the employees that we didn't have sufficient tanks for the dive. The employees were confused and unable to work the math out, but finally decided we were fine. We tried to leave on the boat, but the starter on one of the engines would not work. We were stuck until one of the other passengers managed to get the motor going. We finally got on our way TWO HOURS after arriving. We arrived at the Blue Hole and visibility was extremely poor. We are qualified to dive 60 feet, but they said its really easy and took us down to 130 feet on purpose and 140 feet on accident. The dive masters spent all our time trying to organize things underwater until we had to go back up. We didn't get to swim thru the cave.

We ran out of air of course. The employees managed to borrow some cyllinders from another boat, but still didn't get the number correct and 1 customer wasn't able to do the 3rd dive. 1 didn't have sufficient air (1500lbs), but they allowed him to go anyways.

The engine on the boat had problems starting every time.

The people were nice. The suspected 'drug dealer' threw trash overboard (not organic) on 3 occasions.

After all was done, I look back on the experience and I'm sad we didn't have any real visibility at the Blue Hole (which was likely because we arrived so late) and feel like we really risked our lives with this company.

Visited December 2012
Helpful?
3 Thank FairbutCritical5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Deceptive”
2 of 5 bubbles Reviewed 5 January 2013 via mobile

Told us we were going with them but actually booked us out of Caye Caulker with anotherconpany, Big Fish, which added an extra hour at least on either end by the time they dealt with gear.
Gear was in decent, though not greatest shape. Staff pretty unhelpful in that they gave us completely wrong sized wetsuits (XL instead of Small!!!) and not so helpful with sizing.
On the plus side, big fish had very good dive masters and a decent boat.
But, they are the cheapest!

Helpful?
1 Thank Ctdubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“How are they still certified?!?!”
1 of 5 bubbles Reviewed 5 January 2013

I took my padi course with these guys and such a joke... They didn't give us any books and just left us to watch the five videos alone till we finished .... You are always waiting around on someone... I think Ricardo the instructor knows what he is doing, but everyone else is absolutely clueless... On our last dive they were late AGAIN so they put our equiptment together and at sixty feet underwater I realized , not my Instructor, I realized they hadn't opened my tank properly!!! Ricardo fixed it but this place is an accident waiting to happen!!!!!

Helpful?
2 Thank umrob233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
“Almost died during the dive at Blue Hole”
1 of 5 bubbles Reviewed 31 December 2012

My husband almost died due to a regulator malfunction and has to undergo an emergency ascent from 50 feet. Turned out his was not the only one that was malfunctioning.

Visited December 2012
Helpful?
5 Thank Archana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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