We went to La Bodeguita to order out. Asked for a medium pizza and 2 lobster shishkebabs . The waitress/hostess (?) took our order and said it will be about 20 min wait. The scene was as follows; a group of 11 with drinks, couple of guys with drinks, two couples with drinks, a single guy having dinner, and another couple placing order. Two waitresses were taking orders, serving drinks, and the owner was cruising between the kitchen and the grill. Each time with 1 plate in his hand and 1 lobster on that plate! The grill was not fired up either. After about 45 min we asked the waitress how much longer we need to wait for our food. She said about 20 min more. We were hungry and getting impatient but OK. Service in CC is generally slow so instead of going somewhere else and starting over we decided to wait another 20 min. All customers started to talk and realized that we were all waiting for food for 1 hr or longer. What in the world was going on in that kitchen??? Finally 2 people in the group of 11 got their meals. After a whopping 1,5 hour the remaining 9 in that group watched the other 2 finishing their meals, two couples left without eating, couple of guys kept drinking, , we got our pizza but no lobster, and last couple got their dinner. We cancelled the order for lobster as I did not want to wait any longer, and watch this absurdity. One of the waitresses mentioned something about new cook, but still… I understand that things can go wrong, I have seen it in a different restaurant, but staff informed the patrons what was going on and apologized for the inconvenience. At La Bodeguita nobody bothered to say anything. I think things would go much better if the owner made even one loud announcement to everyone about the delay, or possibly said that the next round of drinks is on the establishment. Whatever, he should have acknowledged that his customers were waiting longer than they should have (even for Belizean standards) and he did not deliver. The owner of a restaurant should know the basics of trouble shooting, and be aware of who his cleintele was (North Americans and Europeans).My rating is due to poor customer service. We were told later that what happened to us is not uncommon at La Bodeguita. It’s too bad and I hope the guy will get his ducks in the row, or he will continue losing clients. The place itself was cute, and the pizza was OK, prices average for CC.
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