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“Didn't feel safe!”
Review of Mario's Tours

Mario's Tours
Ranked #16 of 38 Tours in Caye Caulker
Certificate of Excellence
Attraction details
Reviewed 5 June 2014

After reading the reviews on this site we booked a 1/2 day tour and took our own gear, since some people had commented on their gear. We were surprised when we had only one guide and 8 passengers. It ended up that our personal snorkel tube was not working right and we were able to use some of theirs that they had on the boat. Mario Jr. was definitely annoyed with us, two 50 plus that were not strong swimmers. We had told them that we had snorkeled in Hawaii with no problems which was the truth. We did fine once the equipment problem was settled and so he took off, he lead the group out into the channel and we could not get back to the boat with out his assistance. Let me assure you he was less than reassuring. The sea life at Corral Gardens was beautiful and we would have been fine if he hadn't led us too far out into the channel. Next we stopped at the Swash, I stayed on the boat, knowing I was scared and exhausted. I also was wanting to see the last stop, Shark Ray Alley. He said it was a free snorkel, and 6 of the others jumped into the water. He stayed at the boat, swimming around cleaning the bottom of the boat and later using his cell phone. He paid no attention to the customers, not even offering a hand as they came back in the boat. My attention was constantly watching my husband and daughter ready to start screaming for help if needed. Our last stop at Shark Ray was interesting. He spent his time throwing bait to the sharks one saradine at a time, throwing a conch in, letting them eat the snack and then diving off the boat to retrieve it and rebait it. Meanwhile the snorkelers were ignored once again, 2 in our group were pulling on the rays tails and grabbing at the sharks. We did not get the rum punch, we got a shot of rum. The price of $30 was reasonable, but not comparable to other tours that took 2 guides and went out to the sites more than 5 minutes from Caye Caulker, we didn't realize it was a local site and therefore not comparable to other tour providers. As we told others about our poor experience, they shared other stories that indicates this is a company that should only be used by strong, healthy snorkelers. When we returned Mario Sr. asked about our trip and I told him I was very nervous, he asked why and then shrugged and said it was time for free swim...so it is there policy to clean the boat while customers snorkel.

1  Thank Becky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 - 69 of 104 reviews

Reviewed 12 May 2014

These guys were next to our hotel and offered us a unbeatable price so we went on a half day snorkel trip with them! They were so amazing! Friendly and sweet! Our guide JoeL was incredible, he was very knowledgable and fun! We were given fresh fruit and water, and they offered rum punch, but I didn't have any. JoeL took his time with our mom who could not swim, and is having horrible health problems, as this was the reason for our trip to spend some quality time with her. He didn't know her state of health, he was just being himself! he put a life jacket around her and held her hand and showed her the reef! She was smiling ear to ear and he made the trip so special for us and her. We were so lucky and grateful to him and Mario Tours, they were just unbeatable and touched our hearts. He will never know what he did for us. You have so many choices on the island, but I felt like these guys were family and we really had an unforgettable day.

Thank Samantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Amazing day trip booked (and recommended) by Mario. We arrived two days ago and walked into Mario's place to ask what activities we could do. He recommended a few things and we chose tubing through ancient caves. It is an all day trip and cost was $100 USD per person.

Schedule included boat ferry to Belize City...picked up at terminal by our Guide (named Renee) who was extremely welcoming and knowledgeable about EVERYTHING Belize...history, culture, sites, etc. He took four of us in his air conditioned shuttle to 45 minute drive to Panther Park. There is a 7-line (zip-lining) course on the way so we stopped and for only $20 USD we experienced the thrill of zip-lining for the first time! Amazing! it only took 45 minutes but well worth it. I would definitely recommend doing this.

We then proceeded into Panther Park where we got water socks, life jackets, water tube, helmut, and helmut light. We did a short 25 minute hike up to cave entrance #4. Renee (our guide) tied all four tube rafts together and he paddled us down the river through the caves for about 1.5 hours (i think). It was truly magical. Something about the caves and the air that gives you goose bumps.

When we got back to our shuttle it was time for lunch. They cooked Belizean chicken with coconut rice, beans, and coleslaw...and all the rum punch you can consume! I ended up having 4 more pieces of chicken (best i've ever had...so flavorful)....and more rice and more rum punch! Renee drive us back to the ferry station and we got back to our island safely.

$100 bucks is cheap for what Mario's tours provided. We gave Renee a $20 tip. I think they mainly live off tips and he worked so hard to give us what we needed for the entire day.

It was so amazing that we just booked another half day trip for tomorrow with Mario....this time we're snorkeling at 3 different corral reefs with sharks. Can't wait for tomorrow!

Thank paultran888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

We booked a tour for the next day and were told that we would definitely go out to the reef. When we showed up the next day, we were told at the last minute that they were no longer able to take us out on the tour. The guy was not apologetic at all and kept picking his nose the whole time while speaking to us. I would not recommend this company even if it was the last one on the island.

Thank matteot1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

It was suggested by the guide book and our host.
With Mario we did the Grat Blue Hole trip.
They really didn't do anything special because they have only arranged the trip with an company from Ambergrise.
In any case Mario went with us to the pier to be sure that the boat would take us and that they wouldn't charge us extra money. He made feel us "safe".
I would have tried the half day snorkeling tour or the fishing tour with him and his mates, next time!

1  Thank Matteo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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