This was one of four stops for my husband and I on our honeymoon and while we enjoyed our time in Caye Caulker, the hotel itself was average. We were their first guests after being closed for renovations so they staff was a little frazzled when we first go their. The 2-story unit itself was very unique with it's thatch roof and patio seating but it was very difficult to keep the unit cool during this time when it was 80+ degrees out. Also, we got eaten alive by mosquitoes because there was no mosquito net provided. They were so bad that we couldn't sit outside which was kind of a disappointment but not the hotel's fault. There was a hot tub included but it didn't work. Since the mosquitoes were so bad, we didn't worry too much about it but felt it was something they should have checked on before we arrived. The bed sat on a cement block, which didn't make for a very comfortable sleep. On the positive side, fresh fruit and a complimentary bottle of champagne for our honeymoon was provided, which was a nice touch.
I think the thing that stood out the most was that the staff wasn't very friendly. It rained one of the days we were there and our excursions for the day were cancelled. We were looking for them to help us either re-schedule or suggest other activities and they didn't provide either. I was making conversation with the bartender while it was raining and asked what they do when it rains all day considering the entire island can be walked in an hour, and she just shrugged and walked away. Also, one of the restaurants was supposed to have dinner served at our hotel room and the front desk completely botched it up, so we just went to the restaurant. Not a huge deal, as we wanted to enjoy the ambiance of the restaurant but the staff was completely unapologetic for messing up our plans.
All in all, we were only there 2 nights before going on to our next destination but probably isn't a place we would rush back to. I'm hoping the staff was just getting back into the swing of things and that is why they weren't as friendly/helpful.
- Official Description (provided by the hotel):
- Seaside Cabanas offers Caye Caulker in luxury with a true atmosphere of the tropics. Hotel reception staffed by our friendly and professional team. 24hr security. Free Wifi, pool, bar, gift shop, tour/dive office. ... more less
- Also Known As:
- Seaside Cabanas Caye Caulker
- Seaside Cabanas Hotel Caye Caulker