It's funny: just as I was about to click "Write a review", I saw that a person stayed during the night of 12/1 and had a horrible experience, and as I was researching this hotel before going, I saw one other review in which a person complained about money problems when they tried to check out early. Of course, I can only comment on my own stay, but I did make sure to decide to not leave the hotel early if I was going to stay there at all.
A friend of mine and I visited Caye Cauker during the week on Thanksgiving '10 (11/20 - 11/28). First and foremost, I enjoyed my stay very much. From what I could see of the island, I believe that Seaside Cabanas may be the nicest hotel on the island though some of the condo properties appeared to be comparable.
I did not have a single problem with service. The lady who works the front desk was cordial and helpful. At one point, I thought there might be a problem with the room and she had the hotel staff look in to it immediately. The maid staff was nice enough though a bit light on English. I also did not have any problems with theft from the staff and I didn't hear of anyone else having that problem (you get to talking to people at a place like Seaside, so I probably would have heard about it if it had happened). My friend and I made pretty good friends with the bar staff (Jamilia -- sorry if I spelled your name wrong, hun -- and Jubalo -- ditto, Jubalo). The drinks are pretty cheap and the bar staff is good people. The negative review mentioned that the bar staff could not resolve a problem with the room, and I remember a guy complaining about the same thing while I was there.
People, this hotel's office closes down at night as do all of the others on the island. The bar staff is powerless to resolve problems with the rooms. Good thing? Bad thing? I don't know, but it simply is what it is.
Lastly, a couple that arrived on the day that I left unfortunately had most of their money, all of their credit cards, and their passports stolen in their trip from Mexico to the hotel. Normally, you need to provide a credit card and ID in order to check in (which, of course, they did not have). The lady at the front desk (nearly as I could tell) took really good care of them and, being Sunday, let them check in and started working with them on how they would contact their credit card companies and get over to the embassy in Belmopan the next morning to get their passport sorted out.
The reason that I go in to all of this detail is that when I've seen people complain about Seaside, it always seemed to be because someone did not receive the same level of service that one might receive in the US or in Western Europe.
***** Seaside Cabanas is located in neither of those two places *****
If you're not down for a super laid back island in a developing nation then don't travel to one.
The property -- well, the pool area -- is gorgeous. It faces the ocean and I fell asleep on the pool chairs on more than one night.
Of course, this is probably the most important section. The rooms were fine. Mine, at least, was air conditioned. They have a small thirteen inch television in each room. The bathroom was clean. The shower water was warm. Good water pressure in the toilet. As with other hotels on the island, there was a small sign asking that toilet paper be placed in the trash can rather than being flushed. Ha! I don't think so! My toilet paper went in the toilet all week, and I had no problems. I did think that the bed was liiiiiittle hard, but 1) it was still fairly comfortable and 2) my mattress here in California sets a pretty high bar.
Fine location. If you stay on Caye Cauker at all, I strongly recommend that you stay in town on the Eastern side. You'll get the best breeze there, and that will battle both the heat and the sand flies. If you stay anywhere else on this island, may God have mercy on your soul.
The hotel is directly across the street from the Sandbox which has fairly good local food for a very cheap price. It's also a block away from Roses which is a favorite of most tourist (and it DOES have very good food). You're also a five minute walk from just about everywhere in town including the island's two water taxis (one is right beside the hotel) and the dock from where the two snorkeling trips that I took departed.
Long story short:
I enjoyed my stay on the island, and I would stay at Seaside Cabanas again.
Hope this helps.
- Official Description (provided by the hotel):
- Seaside Cabanas offers Caye Caulker in luxury with a true atmosphere of the tropics. Hotel reception staffed by our friendly and professional team. 24hr security. Free Wifi, pool, bar, gift shop, tour/dive office. ... more less
- Also Known As:
- Seaside Cabanas Caye Caulker
- Seaside Cabanas Hotel Caye Caulker