We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good resort undermined by fatigued management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Turneffe Island Resort
Ranked #1 of 3 Hotels in Turneffe Island
Certificate of Excellence
England
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Very good resort undermined by fatigued management”
Reviewed 12 June 2005

Diving - very good diving with competent, friendly dive masters. Most of the dives are genuinely within five minutes of the dock so surface intervals are spent on dry land and not on a (potentially) pitching boat. This is a good dive outfit.

Fishing - the guides undoubtedly know the water but that's about the extent of the guiding. Some are shy and/or quiet and take a little getting used to. Bonefish can be found but are very skittish and fished hard at. Lots of permit and it would definitely be worth bringing tarpon gear in the right months - lots of them in the mangrove lanes.

Food - as good as advertised and better!

Accommodation - We stayed in one of the cabanas on the beach. Very nice, very private. A/c a bit noisy. Outdoor shower lovely.

The management team were out on their feet during our visit and talked of having not had any time off in months. This showed sometimes. They also sometimes reverted to their mother tongue in front of guests - I feel that this is inappropriate. If it weren't for this Turneffe would be a definite recommend.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank Flaherty99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

381 reviews from our community

Traveller rating
    346
    26
    5
    1
    3
See reviews for
68
225
8
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Santa Barbara
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 15 November 2004

Wow! This resort was so much more than I expected. We booked a 4 night package, but before we had been on the island an hour we knew we'd be staying the whole week. Our week here was as fun and relaxing as 3-week-long vacations we have taken elsewhere.

The resort is on a tiny caye (only 14 acres) with big white sand beaches, far from any other development. The buildings are painted a quaint yellow and white with rich hardwood interiors. There is a nice lounge area just off the dining room with a full bar. The pool is very pretty, too. The pictures on the resort's website don't do justice to the fantastic cabanas because the screened porches don't look as open and airy as they really are, and the interiors look smaller than they are. The regular rooms are nice, too, and since we didn't spend a lot of awake-time in the cabana, we might be more frugal next time we go.

Socializing is a must because the number of guests is limited, meals are taken as a group, and the dive boats keep the same groups of 10 or so throughout the week. The bar hopped nightly, but only for a short time, as people tended to go to bed early after long activity-filled days. Most people were divers, but there were fishermen, too. Everybody was happy. Most of the 17 dives we did, including the famous Elbow, were less than 5 minutes away, often within view of the resort. We saw healthy reefs and plenty of sea life, including drum fish, toad fish, nurse sharks, eels, tarpon, baracuda, etc. We took a day trip to dive the Blue Hole, Half Moon Caye and Long Caye. Be forewarned: to dive the Blue Hole you will need to be advanced certified or enrolled in the resort's advanced course. Don't complain- it's their job to keep you safe.

The most fabulous thing about the resort, and there are a lot of fabulous things about this resort, was the staff. The divemasters, Brad and Marcel, were uniformly declared to be some of the best anyone had dived with. The same praise went to the fishing guides. Sherman, the bartender, is a fun and delightful person who makes a mean margarita and can show you some excellent bar tricks. The kitchen /dining room staff made great meals served with warmth and grace. The new management, two young couples from Denmark and Israel, were very friendly, but seemed a little exhausted. Their exhaustion was well-earned, however, as everything moved seemlessly. Also, it must be very hard to keep up with 30+ active talkative Americans.

I hate to put any negative in here at all. However, there was an apparantly well-supported rumor that only 1/2 of the gratuities we charged on our credit cards were passed on to the identified staff members. This could be exaggerated, or be due to deductions for credit card fees and income taxes, but next time I will bring $300-$400 cash for gratuities. Also, we were charged sales tax on our charged gratuities, and were unsuccessful in challenging that.

All in all, this was one of the best vacations I have ever taken.

(P.S. Booking for this resort is done through an agent in Houston, so the person who had the bad experience is not complaining about the resort itself.)

Helpful?
34 Thank zxg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 4 October 2004

First, I am very big on the customer experience and customer service. Long story short, I booked a trip with this company by accident. I was confused, thinking that I booked with Turneffe Island Flats, not Turneffe Island Lodge. I discovered the incorrect booking within 24 hours booking the trip and requested a full refund. The Sales Department (Norma and Carolina) said that I was not entitled to a full refund as I had agreed to their terms and conditions and if "I was not sure I should not have booked" (of course they used 'Fear, Uncertainty and Doubt' while booking the trip, Christmas time, telling me that all of the rooms would sell if I did not book right away). So I spoke with the head of operations and the company President and they agreed to refund all but $100. To date, they have not delivered on their promise; they ignore my emails and refuse to provide the level of service they promised to deliver. I am deeply disappointed in the performance of this company...

Helpful?
29 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 6 July 2004

This by far was the best resort I have ever stayed in and I have been to many places around the world.If you like being on a private island with no one else around this is the place for you, but be warned this resort is primarily for sportsfishers and divers.To start rent a private cabana on the beach it has a fenced porch and an outdoor shower. the one restaurant is family style like camp the food is to die for all home made and the bar tender made some awesome drinks Lizette and Rob are the managers and they are great, as well as the resident pooches Cashew and Pal everyone is genuinely friendly.I suggest if you are going to Belize spend 3 nights here and spend the rest of your time on the mainland.
you will not be dissappointed.

Helpful?
15 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Turneffe Island
11.3 mi away
Blackbird Caye Resort
Blackbird Caye Resort
#3 of 3 in Turneffe Island
541 reviews
24.8 mi away
Thatch Caye Resort
Thatch Caye Resort
#2 of 2 in Coco Plum Cay
526 reviews
18.7 mi away
Yok Ha Resort
Yok Ha Resort
#1 of 1 in Waterfoot Caye
132 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Chan Chich Lodge
Chan Chich Lodge
#1 of 8 in Orange Walk
218 reviews
0.0 mi away
Casitas Tres Cocos
Casitas Tres Cocos
#15 of 30 in San Pedro
11 reviews
0.0 mi away
Tree Tops Guesthouse
Tree Tops Guesthouse
#6 of 32 in Caye Caulker
273 reviews
Show Prices
Show Prices
Show Prices

Been to Turneffe Island Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Turneffe Island Resort

Property: Turneffe Island Resort
Address: Turneffe Atoll, Turneffe Island, Belize
Phone Number:
Region: Belize > Belize Cayes > Turneffe Island
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Turneffe Island
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Turneffe Island Resort 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Turneffe Island Resort is a secluded 14-acre private island located 35 miles off the coast of Belize. We offer 7 night, 4-night, and 3-night Diving, Fishing and Resort packages. Packages include airport transfers, deluxe lodge accommodations, scheduled activities, all meals and hors d’oeuvres served throughout the day. All accommodations are located on white sandy beaches. All rooms include indoor and outdoor showers and spectacular ocean views. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Hotel.de and Evoline ltd so you can book your Turneffe Island Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Turneffe Island Hotel Turneffe Islands
Turneffe Island Lodge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing