Thankfully we only had it booked for one night! I've never had such a bad hotel experience and I am really not one to leave a bad review...
I found a pretty good deal on a travel deals website, and booked it about a month before we arrived. We pulled up in our taxi and a very nice bell man took our luggage and helped us inside to the front desk. I gave them my name and confirmation number, and they could not locate my reservation. I even pulled up the confirmation email on my phone. The woman asked that we leave them our credit card, and that she would absolutely NOT charge it without permission. The woman told me, that I might have to contact the travel website myself to figure it out!! I have to admit, I was a little stunned by her tone, body language and the lack of customer service skills.
The manager finally found the reservation, they gave us a couple of free drink tickets (for fruity rum punch) and took us up to our room. The room smelled musty, like it hadn't gotten fresh air in months. The comforter SMELLED like urine. I am not exaggerating.
The lobby & hotel bar area are smoking zones. So is the casino. The restaurant is right next to both, so you can imagine that the smell leaves quite a bit to be desired. The food in the restaurant was good. The daily buffet that they had set up for breakfast was good with a wide variety of options.
To end this glorious experience, my boyfriend looks at his bank statement the next day and saw that they DID CHARGE him for the room, MORE than what I already paid for it, even though they found my reservation!!! I had to call and talk to that same awful woman at their reservations desk and ask her to reverse the charge. She gave me the same crappy attitude and never once apologized for the bad experience we had or her mistake. So rude.
I don't know if there are better hotel options in Belize City, but I certainly hope so.
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- Also Known As:
- Princess Hotel And Casino
- Princess Hotel Belize City
- Princess Casino
- Ramada Belize City Princess Hotel