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“Terrificly tropical”
Review of Windy Hill Resort

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Windy Hill Resort
Ranked #11 of 13 Hotels in San Ignacio
Maine
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrificly tropical”
Reviewed 23 April 2013

The hillside is full of little cottages which we found clean and comfortable. The pool area was quiet and breezy. Tony the bartender was great with the kids before dinner, playing a few rounds of pool and ping pong. We ate breakfast and dinner in their restaurant were pleased the food selection. This is not an "all inclusive, five star", but I found this to be a terrific little spot and a good value! I would go back again.

Room Tip: Since I am from Maine, I found the rooms we had (without AC) a little warm. There were ceiling fans...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mangos15fitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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322 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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Miami Beach, Florida
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 April 2013

I just came back from another trip to Belize and after staying on the Southern part of the country for the most part of my trip. I decided to stay an overnight at Windy Hills Resort since I was attending a wedding in the area on that weekend. Let me first start by saying the pictures online for the cabin w/AC looked nice; however, the cabin w/AC was very basic for the price. After looking at the room and property for Cahal Pech Resort we wanted to swich properties,but it was too late for us to change. The amenties and pool at Cahal Pech was inviting and up to standard. The pool area at Windy Hills was less to be desired. We decided to make the best out of our stay.

One positive thing is the resort grounds was well kept. On the other hand the staff was slow and I believe we were told they were low on staff. We went to the bar and tried to order a couple of beers. They didn't have heineken which is a pretty standard beer throughout the world. We ask for top shelf liquor and they didnt' have any top shelf tequila either. We then settled for a lime margarita and ordered some food and request they take to pool-side while we swam. Long story short it took them over 1 hour to bring our drinks and food. We met other vacationers that wanted to order food as well poolside and the bartender staff never came back to take their order the whole 2 plus hours we were in and near the pool. We asked about their onsite spa they advertised on the property and they actually don't have an onsite spa, they call someone off the property for double the price. You would be better off going in town and getting an massage directly with the third party for a reasonable price. I would not stay at this property again or recommend them to my friends.

I would rather stay at Cahal Pech which is 15 dollars cheaper their room/pool/ and bar looked very nice and like a better value. We visited both properies to compare; but had already checked into Wendy Hills and they would not let us change after the fact.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHRBZE, Manager at Windy Hill Resort, responded to this review, 21 April 2013
Dear Unhappy Guest,

We are very sorry to hear about your unpleasant experience at our hotel. First of all, you should have mentioned that you originally booked two nights and that we didn't charge you for the first the night you cancelled but after having checked in to the hotel you attempted to cancel the second night not because you were unhappy with what you saw but because the event you were attending was taking place at the other hotel mentioned in your review.

I apologize on behalf of our staff member that told you we were low on staff; that was not professional at all.

Our Deluxe A/c Cottages are basic but offer all that is necessary to make your stay comfortable. Pillow Top Mattresses with duvet covers, white linens and towels , flat screen cable TV, bathroom amenities, and private bathrooms with hot & cold showers. Each cottage has a private verandah with hammock and outdoor furniture.

We do not sell Heineken Beer at our Bar because we try to provide our guests with the best Belize has to offer and Heineken is not a Belizean Beer.

As per top shelf tequila, we offer "Patron" Silver and Añejo.

We do not have a Spa onsite, and we do not advertise that we do. We do have a Massage Room onsite and recently expanded the list of services offered including manicures, pedicures, facials, body scrubs and massages. 99% of the hotels in this area, including Cahal Pech do not have a spa onsite and when necessary call on masseuses that own day spas in town.

It's funny you found Cahal Pech more attractive and a better deal, when often times it is the other way around and guests after staying there come and stay with us quite displeased with their service and accommodations.

We would love to make it up to you and offer you a free night stay the next time you are in San Ignacio.

All the best,

Terry Sosa-Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2013

The staff at the Windy Hill resorts made my stay most memorable. The were not only curtious but prompt to respond to our needs and inquiries. The bungalows were quite nice and very clean and the infinity pool most appealing. The grounds are simply decorate and quite beautiful with various flowers and trees. All in all a very nice resort with a great staff.

  • Stayed March 2013, travelled with friends
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Helpful?
1 Thank maeapierre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 March 2013

Windy Hills Resort is set up to give you the north woods cabin feel with a four star restaurant attached. I have never seen a more attentive staff even at a five star resort. A great location to view the rest of the country, only 30 minutes from the Guatamalan boarder and Mayan sites. We expect to stay here many more times in our future.

  • Stayed March 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank peteandcherimott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan City, Indiana
Level 6 Contributor
420 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 16 March 2013

We stayed for 4 nights. Bungalows are very comfortable and clean. Bed covers were a bit too warm and the lighter weight blanket was too small for the double bed. We had difficulty getting a warm shower on a couple of days as there is a trick to balancing the water pressure and the temperature.

The staff are amazingly friendly and eager to meet our needs. They added much to our feeling of being at "home". Food is quite nice and good portions. Office staff were very helpful in organizing our pre-booked excursions and worked with us to match our schedule to that of other guests so we got a refund when other guests could join us.

The pool is lovely and the overall environment is very peaceful and pretty.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Consultcinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 March 2013

Accommodations are more than adequate but not luxurious. Pleased to see the bedding had been updated since our last stay here two years ago. I always travel with my sleep sack to keep away "bed cooties" but felt no need to use it here. The staff always went above and beyond to meet our every need. We prebooked our excursions prior to leaving the US. Our one stipulation was to not do the Jaguar Cave Tubing on the same day as a cruise ship was in port. Windy Hill arranged all our excursions around this request. Don't miss the the ATM cave - truly amazing. Do miss the Mountain Pine Ridge Reserve unless you want to ride on a bumpy dusty road for more than an hour one way just to glimpse the 1000' waterfall from a great distance. The Rio Frio pools and Big Rock were a lot of fun. There aren't really any pines in the reserve of any size. Having visited many Mayan ruins previously we did not include them this trip but they are well worth seeing. The bag lunches leave a lot to be desired so pack some nabs or protein bars. The resort food was fantastic. You must try the chicken soup! The staff was happy to bring me anything off the menu at any time. My favorite was a plate of fruit - had one at every meal! The grounds are lovely. I would love to go back.

Room Tip: We stayed right in front of the infinity pool. What a beautiful view!!!
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  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
Thank trvluv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastrop, Texas
Level 4 Contributor
23 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 March 2013

We blew out of Belize City as fast as we could and extended our stat at Windy Hill. The staff is the best in town. Always smiling mostly Mayas with great pride in the best service possible for their guests. A bit of a hike to our cabin which you will not want to leave! (Windy HILL) but it was good because of all of the walking we did at nearby locations. Make you guide reservations with Hector. He is absolutely fantastic. Very knowledgable and kind. We also went to Tecal from this location very easily. They have a gym but you will not use it if you walk to your cabin a couple of times a day. The restaurant is good and the staff is superior. So is the bartender and bar. Don't forget the front desk staff very helpful. You'll love it and the price was within our budget.

Room Tip: Mid way up the hill is best. but if you are into ruins you'll need the exercise. They have a poo...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windy Hill Resort

Property: Windy Hill Resort
Address: Graceland Ranch | Mile 2 1/2 Benque Viejo Road, San Ignacio, Belize
Region: Belize > Cayo > San Ignacio
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in San Ignacio
#6 Romantic Hotel in San Ignacio
#6 Family Hotel in San Ignacio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Windy Hill Resort 3*
Number of rooms: 23
Official Description (provided by the hotel):
Jungle Rivers, Maya Temples, Gentle Mountain Breezes...Service Extraordinaire! Located in the foothills of the Maya Mountains, the most diverse and beautiful area of Belize, Windy Hill Resort & Tour Company provides all the modern conveniences in a lush tropical setting and just minutes away from the archaeological sites and other popular attractions in Belize. ... more   less 
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Also Known As:
Windy Hill Hotel San Ignacio
Windy Hill San Ignacio
Windy Hill Resort Belize/San Ignacio

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