We booked the Master Suite for 5 days over Xmas. The room itself is very nice and the decor / furnishings are of a high standard. The bed is excellent with a superb large top quality mattress. There is a hot tub on the balcony which would be great if it didn't take nearly an hour to fill and the jets were able to push through the water with any sense of pressure. It really wasn't useable.
There is a serious problem with the water in the Master Suite. It ranged from being non existent to working for a few minutes only. In 5 days we were unable to shower without the water stopping. We reported it to reception 3 times who sent a maintenance man who turned it on and declared it worked. There was one hushed murmuring of a water pressure issue from the front desk so obviously they are aware of an issue.
The restaurant food is just ok but everything seems to be frozen and then overcooked. Breakfast and lunch is better than dinner. The time taken to serve meals is a big issue. For example, breakfast starts from 7am but this in reality means the time at which tables are set rather than orders taken. This doesn't work for the morning tours that start at either 7:30am or 8am as it takes the kitchen no less than 30 mins to serve up any meal. Dinner service is incredibly slow and we waited 45 mins for 2 drinks and the meals can take up to 1 hour to appear even though there are no more than 12 tables when full. The food is at best tepid and it is not helped by the plates being cold. The best tables are on the balcony but you need to reserve these in advance. We were not told about this on checkin but when we did reserve a table it was given to someone else.
We paid for a package which included excursions, breakfast, dinner and packed lunch on excursions. Upon checkin at the hotel we were given meal vouchers and were missing 3 which took 30 mins to resolve. The idea of vouchers gave the stay of a budget hotel but $3600 USD for 5 nights is hardly budget. You had to sheepishly hand over the vouchers and were then told what you could or couldn't 't have from the menu.
On a positive note the tours are very good. Zip lining, cave tubing, ATM cave , Xunantunich / Cahal Pech, Caracol were excellent. The drivers and guides (Ted and Cruz) were very good.
Bird / iguana watching at breakfast or Kinkajou / opossum watching at dinner is not to be missed as they appear in the big palm tree right beside the balcony dining area.
We would recommend this hotel but the Management need to resolve the issues outlined above.
- Official Description (provided by the hotel):
- Open to guests since 1976, San Ignacio Resort Hotel provides unsurpassed levels of luxury and Belizean hospitality. The Resort has been awarded with the title HOTEL OF THE YEAR 2016/2012, RESTAURANT OF THE YEAR 2016, and HOSPITALITY AWARD 2015 by the Belize Tourism Board. Perched on a hillside located within a 17-acre private estate, 72 miles west of Belize City, gives the Resort its unique name of "the only jungle in town". A short walk puts you in downtown San Ignacio or in the middle of Belize's ancient Maya temples known as Cahal Pech. The Hotel offers various amenities where visitors can relax and enjoy amazing views of Belize. In addition, it is home to the award-wining Green Iguana Conservation Project, located on-site. ... more less
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- Also Known As:
- San Ignacio Hotel San Ignacio
- San Ignacio Resort Hotel Belize