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“Wonderful experience and awesome staff”

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San Ignacio Resort Hotel
Ranked #5 of 13 Hotels in San Ignacio
Certificate of Excellence
Potomac, Maryland, USA
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful experience and awesome staff”
Reviewed 23 August 2014

My family and another just returned from an 8 day vacation in Belize, part of which was spent in San Ignacio. This hotel was an oasis. The staff was phenomenal and exceeded all expectations. Every member of the staff, from the front desk, to the manager, to the concierge, to the singer/waiter, to the cleaning staff, was super friendly and helpful. We have traveled all over the world. The people of Belize and San Ignacio were right there with the best of the rest. Our concierge, Onil, was helpful prior to our arrival in planning things for us to do (and there is plenty to do in San Ignacio for the activity tourist). We connected with him initially via email once we had booked our reservation. We find sites like Trip Advisor and others to be helpful in planning the broad agenda for a vacation, but rely on local connections to plan details. Onil was magnificent in every respect. In one instance, we planned a cave tubing trip with a company we found on the web. When we arrive in San Ignacio, we discussed details of our trip. Onil said that he was not familiar with the tubing outfitter we selected via the web. He recommened a few alternatives that he was familiar with from prior guest experiences and his own connections. No pressure. We switched to a different company Onil suggested from a prior guest experience. Onil suddenly seemed to get cold feet and he reiterated that he did not personally know them. On the day we went tubing we drove the 30 minutes to the outfiter and found Onil drove there himself and arrived ahead of us just to ensure we were taken care of. Once satisfied, he left for work back at the hotel. Similar experiences with other staff members.

While at the hotel, we stayed in the honeymoon suite (25th wedding anniversary) while our 18 and 21 yr old kids stayed in a separate room. Great pool. Great restaurant food. the casino next door is no Vegas, but it has slots and blackjack and offers a nice diversion for all after an active day. Recommend walking down the hill from the hotel into town to experience local restaurants and shops. Very safe and relaxed environment. Lots of activities nearby - cave tubing, exploring Mayan ruins, ATM cave (a must experience unless you have claustrophobia), iguana trial, etc.

Enjoy!

Room Tip: Call the hotel and talk with the staff. Everyone speaks English, and is VERY helpful.
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
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English first
Boston, MA
Level 5 Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 17 August 2014 via mobile

Stayed here for 3 nights. It was the perfect spot for our family of 4. Friendly, helpful staff and plenty of space in the room. The pool was a refreshing way to cool off after a long day touring the ruins. Great location in town allowed us easy access to the restaurants and shops in the city (quick walk) while also being away from the noise and hustle of the city. My favorite spot? Lying in the hammock watching the sun rise over the jungle while almost everyone else was still asleep :)

Stayed August 2014
Helpful?
Thank MAMomof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethesda, Maryland
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2014

Just left Belize. First stayed at the San Ignacio Resort Hotel. In short, it was fantastic. We stayed in a Regal room which I would highly recommend booking (these rooms were apparently named after the Queen of England's stay at the hotel when Belize was a British Colony). The room was big, well equipped, had great air conditioning and really beautifully decorated. We ended buying two of the paintings right off the walls at really reasonable prices. The personal touches in the room were great such as fresh flowers in the room and on the linens, extra pillows and blankets that you saved you from requesting them from the desk, coffee maker, safe, etc., all making our stay feel akin to staying at a five star hotel in the States. (Our friends stayed one night in the honeymoon suite which was even more beautiful and included a balcony overlooking the jungle and gorgeous pool and included a hot tub. At night you had a beautiful view of the moon while being serenaded by musicians playing below).

Most importantly, all the staff were incredibly friendly and beyond pleasant. Most notably, the concierge Onil was by far the most helpful and knowledgeable concierge that we've ever encountered. Onil connected us with seemingly the best tour guides in the area (and we could tell they varied), as well as the seemingly best tours companies for the ATM tour (a must do and guides are required) and our tubing/caving trip which I would also highly recommend. He never seemed to be steering us to only hotel affiliated places, helped us negotiate the town/outside dining, and gave us impeccable directions wherever we went. He even helped us with the next leg of our trip to Placencia by providing great directions and informing us of what to do and the best tour companies to book. One of the paintings we bought from our room wasn't signed and he contacted the artist who had moved to Guatemala and who drove to San Ignacio to sign the painting after we had departed. Thereafter Onil carefully packed up our paintings and personally dropped them off to be hand delivered to our hotel in Placencia. He was truly a class act.

The restaurant was good and an expansion was nearing the end of construction which promised to be even better than what we experienced as some people in our group weren't big fans of the local fare in town.

We would definitely come back here again and feel confident to recommend it highly.

Room Tip: Regal rooms with a balcony. Honeymoon suite was awesome too.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Vas14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belize City, Belize, Belize
1 review
Reviewed 15 August 2014

We had an excellent stay, there's nothing to complain about. The hotel has a warm welcoming feeling to all its guests, and we were very fascinated by this. The staff were very friendly and professional which made us feel even more welcome. They are open to suggestions for improvements and willing to give guests their utter-most best. The stay was awesome and the food was great!!!...Can't wait to visit again. (Y)

Room Tip: The Spa Suite is an Excellent choice....it's so soothing and relaxing, gives you that natural co...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington, New York
Level 6 Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 14 August 2014

This resort is a great base to explore western Belize and Guatemala (Tikal). The rooms are a little dated and the bar area and dinner options were limited and just average. However, breakfasts were great and the walk down the hill to town is less than 5 minutes with numerous restaurant choices there. As I had two kids in tow (age 4 and 9) we took a cab back to the hotel for less than $4 US. Oneil was our guide and chauffer on most of the excursions and you could not ask for a more pleasant, knowledgeable and professional person, he made our trip and indeed helped me pick out activities for the kids. The pool area is a little small and it needs updating, some background music and a slide or two for the kids would make for a better experience. We only spend one day at the hotel as the other days we did zip lining, the zoo and toured Tikal.

Room Tip: I would choose one above garden level so that you are less likely to have anything crawl into your r...
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  • Stayed September 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank GWN1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VA
Level 6 Contributor
114 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 13 August 2014

So the check in was sweet- the staff for the most part are very friendly- the room was a garden view which was nice with a small patio two chairs, a table and a hammock- there were some nice butterflies- I was comfortable in the room- it was not updated however- there was no frig which was a negative given the price and the heat after walking up the hill from town- you have to go to the bar for ice- the breakfast was good but very expensive compared to town. The conseirge was not particularly helpful- he didn't have the trip I wanted and tried to steer me to a trip I was not interested in. The pool is very nice and the open air lobby is breezy. They had free drinkable water in the room and lobby which was helpful

  • Stayed August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank surferboyVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 August 2014

Nice hotel with AC which was important for our group. The rooms have AC but the common areas didn't . The hotel was under construction and renovations for both additional rooms and suites as well as the restaurant. I heard that they were also adding a fitness area. The rooms on the first floor seem to be all newly renovated. The rooms on the lower levels are not all renovated especially the stairways and halls leading to the lower levels which was dark and old looking. One of our rooms had issues with the AC and phone not working along with other small nuisances like no hair dryer and not enough lighting. We asked to change the room but hotel was full so had to wait for next day to change and was given a room on the first floor which was one of the newer renovated rooms... much nicer. They give you a coffee maker in the room but you can pick up coffee by the restaurant in the morning if you want.

We had a couple of breakfasts and one dinner at the hotel and prices were ok considering you're dining at a hotel. Of course you can find less expensive options in town ( Erva's , Cenaida's, Pop's , Eva's ) . Food was decent but the they ran out of fried Jacks the morning we had breakfast which is surprising considering its part of the belizean breakfast staple. Also we asked what fruits were in the tropical fruit plate but the wait staff couldn"t answer properly and said "whatever is available in the kitchen" so we got Pineapple, canteloupe and watermelon (not tropical ) ...but no mango or Papaya. We pre-ordered breakfast the night before on our last night because we wanted a quick breakfast before heading out and that worked really well.

The biggest downside to the hotel is that it is situated up a steep hill and walking down isn't that bad but the walk up is a challenge. You can take a cab but establish the price before you get in. some cabs charge more than others but should be about 5 belize dollars each way. would be nice if the hotel could provide a shuttle. Hotel provides free wifi but it's spotty depending on which room you get and how close you are to the modem.

We did the Iguana conservation tour which is behind the hotel and under shade so wear bug spray. We went the day that the iguana's just got bathed (they do once a month) to rid them of fleas and ticks which was comforting considering the iguana's climb all over you. wear long pants and shirt with at least short sleeves since their claws are sharp.

The Staff was courteous and helpful for the most part but there are a few that could use a dose of friendliness. I didn't book any excursions through the hotel but rather directly with the tour operators which are in town (check around for prices). We went with Pacz tours and were pleased with their service and knowledge.

Room Tip: rooms on first floor facing the pool are renovated and have balconies.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BLM10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Ignacio Resort Hotel

Property: San Ignacio Resort Hotel
Address: # 18 Buena Vista St, San Ignacio, Belize
Phone Number:
Region: Belize > Cayo > San Ignacio
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in San Ignacio
#2 Top resorts Hotel in San Ignacio
#3 Spa Hotel in San Ignacio
#3 Family Hotel in San Ignacio
#4 Romantic Hotel in San Ignacio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — San Ignacio Resort Hotel 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
Open to guests since 1976, San Ignacio Resort Hotel provides unsurpassed levels of luxury and Belizean hospitality. The Resort has been awarded with the title HOTEL OF THE YEAR 2016/2012, RESTAURANT OF THE YEAR 2016, and HOSPITALITY AWARD 2015 by the Belize Tourism Board. Perched on a hillside located within a 17-acre private estate, 72 miles west of Belize City, gives the Resort its unique name of "the only jungle in town". A short walk puts you in downtown San Ignacio or in the middle of Belize's ancient Maya temples known as Cahal Pech. The Hotel offers various amenities where visitors can relax and enjoy amazing views of Belize. In addition, it is home to the award-wining Green Iguana Conservation Project, located on-site. ... more   less 
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Also Known As:
San Ignacio Hotel San Ignacio
San Ignacio Resort Hotel Belize

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