This lodge may be the best in the area but I had a mixed experience. Upon arrival, the place was flooded. This meant that after a certain point we had to travel by boat to the area near the entrance. However, the walkways were submerged so we had to wade through the water to enter our cabin. Upon entering we were greeted by an army of insects in our bathroom. We requested a room change however the new room was in an area even more affected by the floods. Needless to say the circumstances were out of the ordinary-or is it? This area typically floods during the rainy season which is why it was closed. However, I did not receive any kind of heads up about this possibility.
What concerns me more was the response from management about this problem-a kind of what can we do attitude. I had suggested that announcements be made to guests so they could be kept abreast of the situation and left guessing about the situation and the status of their day plans. However, this never happened. Also I suggested that free wifi and laundry be provided as a way for compensating for the inconvenience. This was offered, however only to the guests that complained. In my opinion, this lodge has some strengths:
1. spacious bungalows
2. excellent day tour experiences: Eladio Pop's cacao farm (do not miss and make sure to watch video on his life and family while there), Ixcacao, horseback riding through the jungle to Santa Rosa cave with Mr Chen (a local Mayan and wonderful guide), and Medicinal plant tour with Santiago (learned so much).
However, challenging situations are the true test of management and I felt that this is where Cotton Tree falls short. Hopefully this can be reverse. It was easy making the reservation with Jeff via email, but the situation on the ground in terms of overall management style seriously needs improvement. I had encountered flood related issues prior to arriving at Cotton Tree and the difference in the way it was handled was like night and day (At Caves Branch with Eugene).
- Official Description (provided by the hotel):
- Our eco-lodge is hidden between the Moho River, the rain forest, and Mayan villages in southern Belize. Stay in beautiful thatch cabanas with private bathrooms and verandas. Enjoy delicious cuisine prepared with organic produce from our garden. Try kayaking, birding, swimming, and horseback riding on the grounds. Connect with the people and culture of Belize on daily tours to villages, Mayan ruins, cacao farms, caves, waterfalls, and more. Or simply relax in a hammock all day. ... more less
- Reservation Options:
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- Also Known As:
- Cotton Tree Hotel Punta Gorda
- Cotton Tree Lodge Belize/Punta Gorda