As an experienced traveler I have found you get what you pay for in a hotel. If you pay $75 for a room, I expect an average stay, clean and comfortable. If I pay $110 (of course I consider the hotel market of the area, so this is just generalizing) I expect better quality, service and amenities; in other words, above average (a 6.5 vs. a 5 out of 10, for those that enjoy numbers). I also consider the hotel chains reputation, i.e., Ritz Carleton (which I once had a disappointing stay) vs. the Cactus Brier Inn (this is intended to be a fictitious representation, so if this is actually a hotel or motel, I am not writing about your business specifically, as I have stayed in very nice Hotels and Motels that were quaint, non-chain hotels and I am sure yours would be one I would enjoy) and adjust my expectations accordingly.
I have a base line that I expect of all hotels no matter what I pay and its pedigree; well maintained, clean and comfortable and of course safe. Not much to ask; if it's broke, fix it; get all the hairs out of the tub and sink; have good quality clean linens, bedding and towels; vacuum the floor, have a decent TV - FYI, analogue TVs are out!; and if you have a free breakfast, (which now seems to be the norm these days, why I do not know? - and I do not choose a hotel because of the free breakfast, although I understand this may be important for a family six,) make it simple, fresh and eatable - powdered eggs and mystery meat do not count (I'd rather pay for breakfast if it's going to be gross!).
So I hope my preceeding diatribe establishes I have reasonable expectations and that I do not have delusions of grandeur. I just expect the owners and employees to take pride in their establishment.
After considering several hotels, the upscale historic Windsor for one, I decided on the Hampton Inn in Americus, GA. Since I was making a flash stop for a meeting in Plains to meet President Carter, (name dropping I know - sorry) I decided to forgo the luxury and have nice, which I have come to expect from the Hilton family chain of hotels. The hotel even proudly displayed they were "Trip Adviser recommended", thus the "False Advertising banner".
The front desk personnel were very polite and efficient. We quickly checked in and were off to our room (my significant other and sister were all roomies on this trip). Anticipating getting in to relax, as it was already late, we arrived at the entrance to our room and the door was ajar and the safety latch was broken and hanging outside the door. Of course I returned to the front desk and inquired about the issue as well as asked for another room since I anticipated it had been occupied. I was assured it was cleaned and fresh and the door was open for maintenance to repair prior to our arrival. I would think by 8:30PM they had a chance to get to it. There were no other rooms available so I warily returned to the room, which in deed had been cleaned and was ready for new guest.
On first impression, it appeared to meet my minimum expectations, clean linen, flat screen TV, no apparent dirt or grime on the floor or tub/sink. OK, other than the broken safety latch (oh yea, that safety thing) good to go. Now tired eyes do not make the best discernments so the less obvious deficiencies did not become clear until the morning.
Briefly, the room was in ill repair, the vanity stand was scared and weary, the desk and furniture were worn, and the "hot breakfast" was, hmmm, awful and gross. Now, I am not blaming the messenger, as the staff are no better than their leadership, so I wonder, who is steering the ship?
So, I recommend the Windsor in Americus. Avoid the Hampton Inn. Spend the extra $100 and have a luxurious stay. Many of my friends that were attending the same weekend event spent severak days there and had an excellent stay.
And just by-and-by, the Travel Advisor recommendation? It was for 2011, probably when the hotel was new? Isn't that a little deceiving and false advertisement or is it just me?
- Official Description (provided by the hotel):
- Our Hampton Inn Americus hotel is located in charming Americus, GA only ten miles from the famous Andersonville Civil War site. Enjoy downtown Americus and other historical sites while in town, Our hotel offers many great amenities like free hot breakfast and free wi-fi. ... more less
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- Also Known As:
- Americus Hampton Inn