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“Great experience”

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Hotel Museo Mayan Inn
Certificate of Excellence
Reviewed 28 July 2014 via mobile

It's a lovely Hotel with beautiful antiques and artwork all over the rooms and common areas. You really get the old colonial life feel. The service and the food were superb and the Administrator Valery was extremely helpful for any questions we had or advice we needed during our stay.

Stayed: July 2014
1  Thank Predator101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Hotel Museo Mayan Inn, responded to this reviewResponded 15 September 2014

Dear Predator101,

Thank you very much for your kind review,

We are very happy to read that you enjoyed our beautiful facilities, but we are even happier to read that you had a lovely time thanks to our most valuable asset: our staff.

We are already waiting for your next visit!

Best regards,

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Reviews (242)
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73 - 79 of 242 reviews

Reviewed 28 June 2014

Ok, so as long as you are not expecting a 5 star hotel, and while in Guatemala you are looking to stay somewhere that is authentic yet safe, this is the place for you.

Located in Chichicastenago, the hotel actually has 2 sides to it, one where the reception is (we did not see the rest of this area), and the other is across the street (that's where we stayed). Super cute courtyard once you walk in, with antiques and artwork displayed everywhere. Bar area was nice, with a lounge room attached to sit and chat, and we got a free "starter drink" (lol). Wifi was also available in the bar free of charge. Although the rooms were dimly lit, they were full of charm, with traditional blankets covering the bed, and a fireplace to keep the room warm and cozy all night (just ring the bell and your attendant comes and lights it). Lots of character...

Opportunities: the restaurant was VERY disappointing. Had dinner plus breakfast the next morning here, and both were the worst meals of the trip. Dinner options were mostly sandwiches with potato chips, was quite pricey when compared to other restaurants on our trip, and service was not so great. They have your room attendant set up as also your waiter, and although I understand why they do this (adds to the "charm"), it is not really efficient. We were told by our tour guide that this was the only restaurant in town, yet after reading some of these other reviews I can see that's not the case (was thinking maybe our tour company got a "kick back" or something from this?).

Overall though, the hotel itself was a very memorable experience :)

  • Stayed: June 2014, travelled with friends
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2  Thank iamaskibunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Hotel Museo Mayan Inn, responded to this reviewResponded 30 June 2014

Dear Iamaskibunny, thank you very much for your comments!

For our team is always very important to read when someone appreciates the character, charm and authenticity of both the hotel and their work.

We would also like to thank you for the suggestions regarding the restaurant service; as a matter of fact, we are working in an improved menu with more options. We loved to read that staying with us was a memorable experience, so we are working so the next time you visit Hotel Mayan Inn, your experience will be even better!

Best Regards,

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Reviewed 23 June 2014

A wonderful authentic experience. A lovely inn with incredibly attentive staff and a beautifully manicured garden featuring exotic birds, gorgeous antiques, and stunning art. We stayed the day before market day and walked right out into the action. Each room has its own wood burning fire place which is perfect for the cool nights in the area. The bathrooms are modern and have hot water. The beds are comfortable and adorned with traditional blankets from the area. Highly recommended for a stay in Chichi.

  • Stayed: June 2014, travelled with friends
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2  Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Hotel Museo Mayan Inn, responded to this reviewResponded 30 June 2014

Dear Elizabeth B., thank you very much for your kind review!

We are very happy to read that you enjoyed our beautiful facilities, but we are even happier to read that you had a lovely time thanks to our most valuable asset: our staff.

We are already waiting for your next visit!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We stayed in a lot of top motels on our holiday in Mexico/Cuba and Guatemala but this was our favourite stay! Flash it is not but full of character and a real taste of Guatemala. Comfy and warm this was our best nights sleep for weeks and provided you can get past the feeling of the place being a little bit spooky (we were the only guests and a trip to the bar meant a gentleman having to open it up) then you will love the stay. Perfectly situated by the bustling and interesting market and the famous St Tomas church (be prepared to be a little spooked here!) it was great.

Room Tip: Don't know. Not many guests it seems so all rooms quiet. Maybe close to the dining room where...
  • Stayed: April 2014, travelled as a couple
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1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Hotel Museo Mayan Inn, responded to this reviewResponded 30 June 2014

Dear Paul B.,

We are very glad to read that after weeks of travel in many countries, you had the best night sleep in our hotel, and that this was your favorite stay!

We are already waiting for your next visit!

Best regards,

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Reviewed 12 June 2014

This charming, true Mayan Hotel is comfortable and roomy. The staff especially were very welcoming as were all the people of a Guatemala. I don't know how long it had been since we enjoyed a woud burning fireplace. Very romantic, also candles on mantel. Lighting isn't very good but sufficient, the water pressure not so good but we managed. Best place for wifi, which is free is on the bench outside the restaurant as the router is located here. We stayed in room #2 very noisy and next door is the office, we heard conversations, traffic, dogs barking, vendors setting up for market BUT we didn't mind we were just there for one night. Breakfast is minimal but the colorful waiters are hard working men eager to please. I'm glad we were only here on Saturday night, market was Sunday and literally right outside our window. Don't be alarmed by fireworks going off early in the morning, it's their tradition. Please feed the dogs many homeless dogs here. Be firm with vendors trying to sell you something or they will follow you if you show weakness. Just say no, nicely and gracias. I would love to go back here.

Room Tip: We enjoyed room # 2 although noisy.
  • Stayed: June 2014, travelled as a couple
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1  Thank Kauai30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Hotel Museo Mayan Inn, responded to this reviewResponded 30 June 2014

Dear Kauai30,

We are very pleased to hear you enjoyed the fireplace and the romantic ambiance of the hotel.

We are also very happy to read that you would love to come back! Next time our staff will gladly provide you with a more quiet room so you will have an even better experience.

Best regards,

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Reviewed 10 June 2014

Everything that luckylou56 has said about this Inn is what I would have said about it.
The staff were so friendly and helpful and we needed to have the fire lit that night and they just came in and lit it for us. With the market outside the front door only on Sundays it is so colourful and we spent hours just wandering around and absorbing the atmosphere. The Inn was used for travellers coming to the markets and many of the rooms were stables for the animals.
It is clean and full of antiques one of the most authentic accommodations I have stayed in.

  • Stayed: May 2014, travelled with friends
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Thank Anzactravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Hotel Museo Mayan Inn, responded to this reviewResponded 30 June 2014

Dear Anzactravellers, thank you very much for your kind review!

For us, it’s great to read that ours is one of the most authentic accommodations you’ve stayed in.

Sunday market in Chichi is a great experience and we are glad to be part of it. Don’t let it be to long before your next visit!

Best regards,

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Reviewed 5 June 2014

This beautiful old hotel takes you back in time in the best way ever. The building and the interior of the rooms has been kept very authentic. The furnishings and decorations are completely in style. Many original old paintings on the walls. And then the courtyards! Everything blosoming, orchids covering the old trees....just wonderful.
The service is great. All guests get asigned their personal atendant when entering the hotel. He is responsable for bringing in the luggage, keeping the room clean, waiting on you in the restaurant (that has a beatiful view over the cemetary of Chichi) and, best of all........lighting the fire place whenever you desire. We made a walk through the village after dinner and when we came back to our room the fire was going nicely. The room cozy and with soft lighting. Super romantic!
Certainly a place we want to come back to!

  • Stayed: June 2014, travelled as a couple
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1  Thank Kruytkap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Hotel Museo Mayan Inn, responded to this reviewResponded 30 June 2014

Dear Kruytkap, thank you very much for your kind review!

We are very glad to read that you had a nice time with us; our courtyards are one of our biggest prides!

Our staff will be very glad to hear that you enjoyed the service, and that you want to come back. We are already waiting for your next visit!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Museo Mayan Inn

Address: Avenida 8a Calle 1-91 Diagonal Santo Tomas 3a, Chichicastenango 14006, Guatemala
Region: Guatemala > El Quiche Department > Chichicastenango
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Chichicastenan...
Price Range: £54 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Museo Mayan Inn 3*
Number of rooms: 30
Official Description (provided by the hotel):
The Mayan Inn opened its doors back in 1932, it was designed from the beginning to be a hotel museum by it's founder Mr. Alfred S. Clark, who patiently started this magnificent collection of Spanish colonial antiques collecting every door, table, chair, bed, chest, trunk, etc. That are today part of the decorations of this magnificent hotel. The Mayan Inn's private collection of paintings are priceless with original master pieces from Humberto Garavito, Alfredo Galvez, Antonio Tejeda, Carmen Pettersen, among others. The hotel is located in the heart of Chichicastenango with in walking distance of the market, church and cemetery. ... more   less 
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Also Known As:
Mayan Hotel Chichicastenango

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