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“Amazingly disappointing.”

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La Inmaculada Hotel
Ranked #17 of 49 Hotels in Guatemala City
Certificate of Excellence
Reviewed 4 January 2014

Of the 5 hotels in which we stayed during our trip to Guatemala, this was the only one that was not as expected. We arrived to find that our queen bed had been moved and we had "no choice, so so sorry" to stay in a full size bed. Upon fluently questioning the situation, found a room with two full beds. My husband is 6'6", double doesn't work for us. I had scrupulously checked my facts and went to the desk with a printout of the original reservation. Soo sooo sorry! Both rooms were quite small and the bathrooms were VERY dirty. After we went moved the receptionist told us that a queen room that faced the street was available. What? No room that we saw matched the picture on the TA site. Of course that must be a king room or something but still, not what we expected. When you book the number one hotel you expect more, it is true. But the room situation was inexcusable. Coffee was amazing though, and service at the front gate was prompt and courteous. The shuttle was on time and professional so there were some positives too. NOT NUMBER 1.

Room Tip: Get a king room and RECONFIRM
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  • Stayed: January 2014, travelled as a couple
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1  Thank Bbchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 186 reviews

Reviewed 4 January 2014

We more or less took over this hotel for a few days.
The staff were very charming and helpful. Good family home away from home atmosphere.

Tastefully decorated and appointed rooms but not all the rooms are of the same standard. Avoid room 10 and 11 which are darker, prefer the the top floor rooms or those in the main house away from the reception.

Good breakfast but a strange policy of charging you more for second or third coffee. When I " groaned " they understood but they need to change their breakfast coffee policy.

Great complementary airport transfer.

  • Stayed: January 2014, travelled with family
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Thank Impresionist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

Overall, a cute hotel in a safe part of town. It's close to the Oakland Mall and a lot of great restaurants.

Service
Everyone was helpful and friendly. They can all speak English fluently, so no worries there. The shuttle pickup from the the airport was always on-time and the driver gave us tips on where to go and what to do.

Room
The air conditioner was pointed straight at our heads, so we either had to deal with a stuffy room or having cold air blown on our heads all night long. We ended up choosing the first option. Also, the wi-fi was flaky in our room (we were in the furthest room from the courtyard.) Our TV had super terrible reception and was static-y for every single channel.

The quality of room was pretty high - everything was always extremely clean and organized. Kudos to the cleaning staff.

Breakfast
A simple continental breakfast was available. I picked up a box of Apple Jacks cereal, but it was stale. The cold cuts and fruit were nice and fresh. Coffee was amazing. Husband got an espresso and I got a cappuccino and it was very fragrant and delicious - very well made.

  • Stayed: November 2013, travelled as a couple
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1  Thank enginerdette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013 via mobile

We passed through Guatemala City on two separate occasions during our trip and chose this hotel as a treat! All of the staff who we encountered were helpful and friendly, particularly one of the reception staff who arranged a shared shuttle to Panajachel at very short notice. We stayed in a suite-type room both times, our favourite being room 4. Huge comfy bed, amazing shower - just what was needed after a few days around Tikal! Also had handy things like a hair dryer, iron, large safety deposit box. Menu was fairly small though the hotel is surrounded by places to eat. Morning wake-up call with coffee and a continental breakfast buffet and/or eggs were included in the rate. Also included in the rate is one airport transfer. Overall a really nice little hotel - can't fault it.

  • Stayed: December 2013
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Thank SJ88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

I chose this hotel at the end of an Intrepid travel dotted with bad hotels. And what a difference.... Of course it costs more but I wouldn't define it expensive by Western standards. It's small and cosy with rooms around a lovely garden. Rooms are large and comfortable the bathroom is well equipped. The location is good in one of the nicest areas of the city full of hotels and restaurants and close to the two best museums. The taxi to the airport is included and so is breakfast which is not very rich but acceptable.

  • Stayed: November 2013
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3  Thank lauramtorino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

This hotel is located in the heart of Zone 10 - best area of the City. The entrance is not obvious and easy to find but it is a wonderful surprise when you enter. The contemporary building has a lush, private courtyard with outdoor seating. All the common spaces (restaurant, business center, lobby, etc, face the courtyard. The rooms are located on two levels. There are very nice restaurants in the area, a short walk from the hotel. One curious thing for me was that sidewalks in Zone 10 are paved with green granite (very impressive for a person coming from a country where granite is used for counters and appointments in the house).
The hotel serves complementary breakfast a buffet of fresh fruit and other continental type foods with an a la carte choice of eggs, coffee (latte, cappuccino, etc). First coffee is complementary but if you wish to have another cup, it is extra. There is also free WiFi throughout the hotel.
I initially stayed in room 9 (ground level near the common spaces). The room felt tired but spacious (room 10 is supposedly much smaller). I was awake around 6 am the next morning because I heard staff walking around. I asked to be moved to another room and was offered room 12, just upstairs from #9. It felt much more spacious with more windows although it actually has not differed. The room had a small private balcony overlooking treetops and lanterns that were shaped like small birdhouses - a great touch and view in the evening.
Each room has a walk-in closet with shelves, drawers, and clothes hangers. There is also a safe (big enough to fit your laptop), ironing board and an iron.
Overall, a very comfortable space. One comment is that the two drawers in the dressing space smelled of mildew when opened so I could not use them.
The bathroom is comfortably equipped with large walk-in shower and toiletries.
The staff was very friendly, professional and helpful. I would definitely recommend staying there!

Room Tip: Rooms near the front desk on the ground level could be noisy. I'd recommend staying upstairs.
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  • Stayed: September 2013, travelled solo
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2  Thank wojtekwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

Stayed at La Inmaculada last week for the first time. It is a chic and stylish oasis. Very comfortable and well-appointed rooms. The L'Occitane bath products are deluxe. All their staff--from the receptionist who graciously accommodated our postponed reservation due to illness, to the guard out front who watched our car because, right then the key wouldn't come out of the ignition--- are polite, helpful and friendly. The decorations are just stunning. Menu is not extensive but I suppose the reason is that they are near so many great restaurants.

The trip was for business and pleasure. We will return, and, although I live in this country, no, I do not know the owner of this hotel--yet.

Room Tip: As a couple, we found room two a bit cramped, so moved to Suite 14, a very fair increase in price.
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  • Stayed: September 2013, travelled on business
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3  Thank DJGSant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Inmaculada Hotel

Address: 14 Calle 7-88 zona 10, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Romantic Hotel in Guatemala City
#3 Business Hotel in Guatemala City
#7 Family Hotel in Guatemala City
Price Range: £78 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Inmaculada Hotel 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Guatemala owns a unique cultural and natural richness. Its tourist offer adapts to the different tastes, interests and preferences of visitors from around the world. Guatemala is where one of the best and internationally renowned coffees in the world is grown and it offers an infinite amount of attractions, one of them being its modern and contrasting capital city. La Inmaculada Hotel is located in the heart of the City, in one of the most exclusive residential areas, and only a few steps away from the famous Zona Viva. Its excellent location offers easy access to the main financial, cultural, commercial and entertainment district in Guatemala City. Our mission is to make your business trip pleasant and your vacation unforgettable. The hotel offers its guests a silent environment, modern facilities, impeccable style and privileged luxury service. From any room guests may enjoy the beautiful garden that gives the hotel a magical and relaxing environment. Decoration of the hotel interior is a combination of modern and elegant styles and elements, creating a perfect ambiance, where all the rooms surround a beautiful garden that inspires peace and tranquility to our guests. ... more   less 
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Also Known As:
La Inmaculada Hotel Guatemala/Guatemala City

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