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“Nice Quiet hotel awful restaurant” 3 of 5 bubbles
Review of La Inmaculada Hotel

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La Inmaculada Hotel
Ranked #10 of 48 Hotels in Guatemala City
Certificate of Excellence
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice Quiet hotel awful restaurant”
3 of 5 bubbles Reviewed 14 July 2014 via mobile

The unchanged bed sheets had a dozen hairs on them and the restaurant food was of very poor quality. I didn't want to venture out into the city late at night after I checked In so I ordered at the restaurant. After a couple bites into the bland burger I noticed a huge green mold spot on the bottom of the bun. I rarely send food back, but the fact the kitchen overlooked this made me wonder what else would be wrong. I sent it back and the server was surprised that "I didn't like it" after I showed him the mold. This an other comments showed the staff isn't well versed in customer service, but compared to the other service experiences I've had at other nice hotels in Guatemala, this hotel was excellent.

In all the hotel is very safe, quiet and very nice. They really try to provide great service and that counts.

Stayed July 2014
Helpful?
Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego E, General Manager at La Inmaculada Hotel, responded to this review, 15 July 2014
Dear guest, thank you for taking the time to review our hotel.
I would like to apologize for the bad experience you had at Inmaculada.
We will give your feedback to the the housekeeping, restaurant and kitchen staff to assure that this doesn´t happen ever again. We have in place daily shift check ups on room and kitchen standars and procedures; but surely something went wrong with you. Since I see you come often to Guatemala. I hope you give us a second chance; to prove that this was a slip up and not business as usual at La Inmaculada.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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173 reviews from our community

Traveller rating
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    42
    9
    2
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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  • French first
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  • Spanish first
  • Any
English first
Dublin Éire
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 13 July 2014 via mobile

We stayed here for one night when we first arrived in guatemala city. Its an oasis in the city as described with rooms facing into a garden courtyard where u can sit and have a drink from the bar or eat breakfast. Its in a nice safe neighbourhood with museums bars and restaurants within walking distance. Breakfast is included and is delicious and substantial. They also provide a free shuttle service from the airport make sure to contact them to avail of this. Rooms were modern comfortable with all amenities like ac safe and iron and ours also had a lovely balcony.
My only negative comments would be that they offer a wake up call with the coffee of your choice which is a lovely idea except when they forget to wake you up at the time you asked.
Also we found it difficult to get clear information at reception about onward travel to antigua. It was the third receptionist we asked before we were offered a shuttle bus service straight from the hotel for $10 which was great but shame we weren't told it the first time as we wasted time trying to find an alternative way.
Overall would definitely recommend though as positives far outweighed the few negatives.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank nancy_n_karl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
211 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

The hotel is truly an oasis in the middle of bustling Zone 10. Not only is it located off of noisy streets but the courtyard garden with bubbling fountain and chirping birds provides respite amongst chaos. The hotel, including the rooms, is a modern design and kept very clean. The complementary breakfast is good and the custom coffee drink orders delicious. The airport shuttle is also a big plus. The staff is very friendly, helpful and most speak English.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MBarb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

I pick up this hotel from the ranking of traveladvisor, after I stayed here for 4 days. I can truly say the ranking is very true.
The facility is very good and their breakfast is fabulous. The wifi is very stable and its surrounded by many food places and market.

In such dangerous city, they still maintained to be surrounded by high class shopping mall and very good bar/food place.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Gemomamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 June 2014 via mobile

The hotel was clean and good in the safe area of Guatemala City, far away from city centre, had nice restaurant with good food and wines, nice atmosphere, very quiet rooms, good room service, lovely staff, the only problem was the pay, everything was charged even you don't know, the waiter didn't inform us what was included and what not, the final bill was surprisingly high. So check your bills, other wise nice place to stay overnight.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lempiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 8 June 2014 via mobile

The name says it all!

This place is super clean with a nice modern feel. The hotel itself is quite small, but I like the feeling of a more boutique style hotel.

My wife came across this hotel when searching for a place to stay for one night before heading off to Lake Atitlan, and one night before we departed to come home.

The food was just okay. However, there are many restaurants nearby (Taco Inn was good and cheap!) so I would suggest venturing out to get a bite to eat.

I rated it 4 stars because we were handed a menu and were told that 4 of the options we wanted were no longer available. The server said it was an old menu but there were no other menus to look at? Time to make a new menu ;) Also, we had to wake up at 3am to catch our flight and we were told that they would wake us up with coffee. Luckily we set our alarms because nobody came to our door with coffee.

If you are looking for a nice place to stay for the night, in a good area of town, with friendly service at an affordable rate, this is your place!

Stayed May 2014, travelled as a couple
Helpful?
Thank Boyd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2014 via mobile

My fiancé and I spent three night here and had zero complaints. We stayed in room 6 which was a great size for us. The bed was very comfortable which was nice after spending all day touring around and sightseeing. The rooms are very modern and come with an; iron, blow dryer, and toiletries. The hotel staff was very kind and friendly. They all spoke very good English. We had very early tours each day and they would pack us a delicious breakfast to take with us. They also let us check out at 3:00 with no extra charge. They have free airport pick up and transfer. The hotel had a very cute little restaurant that is open from 6 am until 10 pm. You can order food to your room for no extra charge. The hotel also offers massages that you can get in your room. My fiancé and I had one after a long day at Tikal. We called the front desk around 8pm and the masseuse arrived an hour later. All in all I highly recommend this hotel for couples- not for families. I would definitely stay here again!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Aluna45789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Inmaculada Hotel

Property: La Inmaculada Hotel
Address: 14 Calle 7-88 zona 10, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Romantic Hotel in Guatemala City
#3 Business Hotel in Guatemala City
#8 Family Hotel in Guatemala City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — La Inmaculada Hotel 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Guatemala owns a unique cultural and natural richness. Its tourist offer adapts to the different tastes, interests and preferences of visitors from around the world. Guatemala is where one of the best and internationally renowned coffees in the world is grown and it offers an infinite amount of attractions, one of them being its modern and contrasting capital city. La Inmaculada Hotel is located in the heart of the City, in one of the most exclusive residential areas, and only a few steps away from the famous Zona Viva. Its excellent location offers easy access to the main financial, cultural, commercial and entertainment district in Guatemala City. Our mission is to make your business trip pleasant and your vacation unforgettable. The hotel offers its guests a silent environment, modern facilities, impeccable style and privileged luxury service. From any room guests may enjoy the beautiful garden that gives the hotel a magical and relaxing environment. Decoration of the hotel interior is a combination of modern and elegant styles and elements, creating a perfect ambiance, where all the rooms surround a beautiful garden that inspires peace and tranquility to our guests. ... more   less 
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Also Known As:
La Inmaculada Hotel Guatemala/Guatemala City

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