The unchanged bed sheets had a dozen hairs on them and the restaurant food was of very poor quality. I didn't want to venture out into the city late at night after I checked In so I ordered at the restaurant. After a couple bites into the bland burger I noticed a huge green mold spot on the bottom of the bun. I rarely send food back, but the fact the kitchen overlooked this made me wonder what else would be wrong. I sent it back and the server was surprised that "I didn't like it" after I showed him the mold. This an other comments showed the staff isn't well versed in customer service, but compared to the other service experiences I've had at other nice hotels in Guatemala, this hotel was excellent.
In all the hotel is very safe, quiet and very nice. They really try to provide great service and that counts.
- Official Description (provided by the hotel):
- Guatemala owns a unique cultural and natural richness. Its tourist offer adapts to the different tastes, interests and preferences of visitors from around the world. Guatemala is where one of the best and internationally renowned coffees in the world is grown and it offers an infinite amount of attractions, one of them being its modern and contrasting capital city. La Inmaculada Hotel is located in the heart of the City, in one of the most exclusive residential areas, and only a few steps away from the famous Zona Viva. Its excellent location offers easy access to the main financial, cultural, commercial and entertainment district in Guatemala City. Our mission is to make your business trip pleasant and your vacation unforgettable. The hotel offers its guests a silent environment, modern facilities, impeccable style and privileged luxury service. From any room guests may enjoy the beautiful garden that gives the hotel a magical and relaxing environment. Decoration of the hotel interior is a combination of modern and elegant styles and elements, creating a perfect ambiance, where all the rooms surround a beautiful garden that inspires peace and tranquility to our guests. ... more less
- Reservation Options:
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- Also Known As:
- La Inmaculada Hotel Guatemala/Guatemala City