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Radisson Hotel & Suites Guatemala City
Ranked #4 of 47 Hotels in Guatemala City
Certificate of Excellence
Baltimore, Maryland, USA
2 reviews
“stay elsewhere..”
Reviewed 9 February 2014

I upgraded to a better room on check-in. was given a room with a kitchenette that had been removed. temperature in the room was 59F. no heat and I was given an old very small space heater that kept tripping the breaker. they gave me extra sheets that were so thin you could see through them. came back to my room one afternoon to find the door open. I tried to change hotels but management would not refund my $$ and I could not find a comparable room for the weekend I was there.. all I got from management was excuses.. they have a guarantee written on their in room advertising saying that if they could not fix a problem you wouldn't pay. when I tried to change hotels they refused to honor it. stay at the barcelo.. much better hotel and service..

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica P, Reservations Manager at Radisson Hotel & Suites Guatemala City, responded to this review, 11 February 2014
Dear Guest,

Thank you for taking the time on sharing your experience at our Hotel.

We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest´s requests to the best of our ability. Please let us honor our 100% Guest Satisfaction in your next visit. Prior to your next stay, plese contact us so we may discuss your accommodation in detail.

Sincerely,


Mónica Palacios
Reservations Manager
mpalacios@radissonguatemala.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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982 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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Naivasha
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2014

Nice big rooms with good bed.
Desk is perfect to do some work and sittings areas in the room are even big enough for small meetings.
Very good location in business zone, with lot of restaurants etc. around.

  • Stayed October 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EddyVerbeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California, United States
Level Contributor
132 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 14 January 2014

Right in the zona viva, the Radisson is a great stay if you want to avoid the big money at the Intercontinental or Camino Real. For right around $100/night, you get a great room, great service and a great location. I would stay here again.

Stayed August 2013, travelled solo
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
az
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 January 2014

This hotel was a very warm welcome after some not so great travel experiences. The associates were all so friendly, and the decor is great. The bar restaurant was very good, the beds were amazing and the roof top jacuzzi is fantastic! I would stay here again.

Room Tip: A high floor room will give you a great city view!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travvvveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica P, Reservations Manager at Radisson Hotel & Suites Guatemala City, responded to this review, 11 January 2014
Dear Guest,

Thank you very much for sharing your feedback with us.

We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,



Mónica Palacios
Reservations Manager
Radisson Hotel & Suites Guatemala City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
130 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 8 January 2014

I stayed at this Radisson for work. It was in a great location. There is a Hard Rock Cafe across the street and corner stores. The security was on point and helpful. The day guest service staff were very helpful, answered our questions and went out of their way to assist us or find answers to our questions. The overnight staff were nice as nice and would say, "I don't know." They would not attempt to find the answer. There is a tour office in the hotel, if you have time I would suggest a tour of Antigua Guatemala. It is an UNESCO site and beautiful.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JK_Queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
244 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 15 December 2013

This is a renovated hotel in a good location close to many restaurants. Large rooms, good cable TV, but bad wifi connection. Good breakfast and services. I wanted to try different hotels to have more options in business trip, but I would consider Barcelo if going back there.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viajero2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica P, Reservations Manager at Radisson Hotel & Suites Guatemala City, responded to this review, 11 January 2014
Dear Guest,

Thank you for your feedback and for taking the time to write about your experience

We are delighted to read that you enjoyed your stay with us. We would like to hear more about your stay. Please feel free to contact the hotel directly and ask for me. It will be a pleasure to share any suggestions with you.

We look forward to have you with us again.

Sincerely,


Mónica Palacios
Reservations Manager
Radisson Hotel & Suites Guatemala City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
115 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 30 October 2013 via mobile

Very large room with a good view of volcanoes. Bed was very comfortable, tv worked well, had a fridge in the room. Breakfast was very good. Area is good with a number of restaurants. Only drawback is the very unreliable wifi.

Stayed October 2013, travelled solo
Helpful?
Thank myroes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Hotel & Suites Guatemala City

Property: Radisson Hotel & Suites Guatemala City
Address: 1a. Avenida 12-46 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guatemala City
#4 Luxury Hotel in Guatemala City
#9 Business Hotel in Guatemala City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Hotel & Suites Guatemala City 4*
Number of rooms: 142
Official Description (provided by the hotel):
Radisson Hotel & Suites Guatemala City offers a strategic location in the heart of the financial and business area and the Zona Viva; 1.8 miles from La Aurora International Airport. Radisson Hotel & Suites Guatemala City has 146 spacious and elegant suites providing great comfort and a delightful stay, surrounded by the panoramic view of the City and volcanoes. Facilities provided in our spacious suites offer our business and leisure guests an exceptional experience in Guatemala City. Guest Services: - Airport-Hotel-Airport Shuttle with Wi-Fi (by reservation) - Free Wi-Fi - RBG Bar & Grill Restaurant - Sports Bar - Room Service (6:00 a.m. to 11:00 p.m.) - Business Center (6:00 a.m. to 10:00 p.m.) - Fully-equipped Fitness Center - SPA and beauty services (for an additional charge) - Gift Shop - Travel Agency - Babysitting service (subject to availability, for an additional charge) ... more   less 
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Also Known As:
Radisson Guatemala City
Guatemala City Radisson
Radisson Hotel & Suites Guatemala City

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