We checked into this hotel for one night when we arrived in Guatemala City. We were a group of 9 and had reserved 5 rooms. There were 2-3 people checking in before our group and it was late in the evening. The check in process was incredibly slow because there was only one attendant at the desk. When we went to our room and opened the door, we were greeted with a strong stale cigarette smoke odor. We immediately went back to the desk and told the attendant we could not stay in that room. He told us "that is a non-smoking room." My response was "it may well be but someone has definitely been smoking in it". He then graciously gave us another room which turned out to be an upgrade. The room we got was two levels with the living room, mini kitchen, and one bathroom downstairs. There was a spiral staircase leading up to the next level which was a huge bedroom with king size bed and another bathroom. The upstairs was also accessible by the hallway on the 12th floor. The room was very neat and clean and we were very pleased with the upgrade. The amenities at this hotel are amazing and include everything from the usual shampoo to a razor, toothbrush and paste, and a loofah. All in all, once we got settled in our room, we were quite pleased and only gave 4 points due to the check in and smoke issue. A wonderful breakfast was also included in our rate. When we needed to get a room later in the trip, we tried to bo back but they were full. I would definitely stay here again.
- Official Description (provided by the hotel):
- The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more less
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- Also Known As:
- Barcelo Guatemala City Hotel Guatemala City
- Guatemala City Barcelo