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“Luxurious, comfortable, delicious”

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Barcelo Guatemala City
Ranked #4 of 49 Hotels in Guatemala City
Certificate of Excellence
Reviewed 18 February 2014

We stay at the Barcelo now, and have found it to be the best! Rooms are clean, comfortable, and well appointed. It is true that checking in often takes a long time, since there seems to usually only be one person checking in a number of people. One time we arrived without reservations, and they kindly directed us to their business center for free, to look up the best online rates. The meals in the restaurants are very good, especially the buffet for breakfast or for dinner. We've also eaten in the Japanese restaurant, and it was really delicious, although a bit expensive. The staff in the buffet area are always helpful, especially Hugo who has helped us several times, always with a smile.

Stayed: February 2014, travelled with friends
Thank Nancy_SKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 24 February 2014

Dear Nancy_SKC,
Thank you for taking the time to write about our service, it's always motivating receive such appreciations from our guests. This motivates us to keep our high service standards. We hope to see you soon in Barceló Guatemala City.
Best regards,

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Reviewed 18 February 2014

More than just enjoyable. Ammenities far more than the usual, three restaurants (La Vista, Strikers [sport bar] , a Japanese restaurant a well as the Lobby Bar where you could have meals from any of the restaurants delivered to your table ... and room service is also available from all the restaurants. LaVista a bit pricey. Our breakfast was included and absolutely incredible fantastic fabulous! You could choose anything under the sun from fresh figs to salmon in your specially created omelet. All manner of fruit juices with and without sugar n glorious ceramic dispensers. The charming gift shop is independently run, is also in the lobby, carries all manner of beautiful and nicely priced Guatemalan hand made items and souvenirs. There is an ATM in the lobby where you can get monies in U,S. dollars as well as Guatemalan. Agree with "Raymond N" that it would have been nice to have WIFI included. Also agree with "VisaLady" that the location left a bit to be desired as we had been warned about safety in Guatemala. Also, there is a McDonald's a block away that DELIVERS and on motorscooters if you can believe! Is this the only McDonald's that delivers?

Room Tip: We stayed at this location twice ... both times the rooms were beautiful. Would highly recommend th...
  • Stayed: February 2014, travelled as a couple
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Thank sandrafarnham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 21 February 2014

Dear Sandrafarnham,
Thank you for taking the time to write about our service and experience in Barceló. We appreciate your recommendations. This will help us to improve our service.
Hope to see you soon in Barceló Guatemala City Hotel.
Best regards.

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Reviewed 16 February 2014 via mobile

We enjoyed our stay very much. The bed was comfortable but firm. The buffet meals were excellent with good choices and excellent flavors. I would give this hotel excellent except they choose to charge for WIFI. We walked in the neighborhood taking pictures and someone yelled out of a car window. Be careful. Hotel itself was lovely.

Stayed: February 2014, travelled with friends
1  Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 21 February 2014

Dear Raymond M,
Thank you for taking the time to write about our service. This will help us to keep our high service standards. We hope to see you soon again.
Best regards.

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Reviewed 13 February 2014

Beautiful Hotel, top notch. Location is not the best but you can walk to Viva Zona 10 where all the hot night clubs are located. The Bar at the Barceló is expensive but the Sport Bar, Scores, is reasonable.

Room Tip: Try to stay on the new side of the hotel.
  • Stayed: February 2014, travelled solo
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1  Thank VisaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 20 February 2014

Dear Guest,
Thank you for taking the time to write about your experience in Barceló Guatemala City. We are pleased to know that we have met your expectations regarding our services. This will help us to keep our high service standard. We hope to see you soon again.
Best regards,

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Reviewed 12 February 2014

We checked into this hotel for one night when we arrived in Guatemala City. We were a group of 9 and had reserved 5 rooms. There were 2-3 people checking in before our group and it was late in the evening. The check in process was incredibly slow because there was only one attendant at the desk. When we went to our room and opened the door, we were greeted with a strong stale cigarette smoke odor. We immediately went back to the desk and told the attendant we could not stay in that room. He told us "that is a non-smoking room." My response was "it may well be but someone has definitely been smoking in it". He then graciously gave us another room which turned out to be an upgrade. The room we got was two levels with the living room, mini kitchen, and one bathroom downstairs. There was a spiral staircase leading up to the next level which was a huge bedroom with king size bed and another bathroom. The upstairs was also accessible by the hallway on the 12th floor. The room was very neat and clean and we were very pleased with the upgrade. The amenities at this hotel are amazing and include everything from the usual shampoo to a razor, toothbrush and paste, and a loofah. All in all, once we got settled in our room, we were quite pleased and only gave 4 points due to the check in and smoke issue. A wonderful breakfast was also included in our rate. When we needed to get a room later in the trip, we tried to bo back but they were full. I would definitely stay here again.

Room Tip: At least some of the 11th floor rooms have stairs to an upper level that is the 12th floor so you ha...
  • Stayed: January 2014, travelled on business
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Thank WA_Lexy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 17 February 2014

Dear WA_Lexy,
Thank you for taking the time to write about our service. We are sorry about the inconveniences during your stay. This will help us to improve our service.
We hope to see you soon in Barceló Guatemala City Hotel.
Best regards.

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Reviewed 12 February 2014

This was a one night stand while on our way to Antigua. It was recommended by a Guatemalan friend. It is close to the airport, yet we did not hear any planes. We were 2 hours late arriving - so about 12:30 am, yet the Barcelo van met us without delay and was nearly full of passengers. Unfortunately we had to get up the next day to get our transport to Antigua, which was scheduled for 10am. So, not much time to rate all the features. Great choices for the breakfast buffet, including eggs to order. It was a bit slow checking in as only one person was checking in all the arrivals. Yet the hotel must of expected this. A minor glich.

  • Stayed: January 2014, travelled with family
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Thank Huskie4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 17 February 2014

Dear Huskie4.

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City Hotel in a longer stay to enjoy all the hotel services.

Best regards.

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Reviewed 2 February 2014

Sign up for their frequent traveler program (it's called Barcelo One on One or something). They don't advertise it. You can also get Iberia frequent flyer points, but not American or Copa or Taca (like in the past).

If you're staying more than one night, ask for their exercise class schedule. Also, their laundry service will knock on your door around 8 am if you don't put the Do Not Disturb sign on your door. You can drop off laundry until 11 or so, and it comes back to you in the late afternoon.

Food is excellent, both the buffet & the a la carte, as is the room, the hot tub, and pool. I wish the shower were a little less awkward (there's no way to test the shower water without getting soaked by it).

The airport shuttle is great, but get there early because sometimes it's packed with groups of well-meaning do-gooders & all their luggage.

Usually I have no problems & find it a relaxing stay, but this time I had a couple of issues:
- no hot water on a Saturday morning & a 15 minute wait to get it turned on after I called
- smell of smoke in the closet & bathroom on Sunday afternoon, which I was told someone would check on, and after 30 minutes of waiting I called again & was told that someone was on their way. 10 minutes later I opened the door to find someone standing outside in the hall. Of course the smoker next door was done by then, so there wasn't any smell left, and nothing to be done. A cleaning person was sent to the room 2 hours later to spray perfume around, which I didn't think was necessary, but I think it was the front desk trying to be nice.
- I like to take the stairs down instead of the elevator (healthy & you don't have to wait), but the same person who was standing in the hallway in the anecdote earlier ran after me, down several flights of stairs, to tell me about the existence of the elevators & ask me why I wasn't using them.

Anyway, none of those are deal-breakers, but it shouldn't be hard for a hotel this nice to have consistent hot water, respond when a guest reports smelling smoke in their room, and let you take the stairs.

I'm done venting. You should probably stay here when you're in Guate.

  • Stayed: February 2014, travelled on business
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2  Thank Ksenia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 4 February 2014

Dear Kasenia V

First at all, from Barceló Guatemala City Hotel we would like to thank you for have stayed in our hotel. Also thank for sharing all your experience in Barceló.
We are sorry that during your stay you have suffered these shortcomings. We would like to have fulfilled all your expectations.

We hope to see you soon at Barceló Guatemala City Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Guatemala City

Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guatemala City
#4 Luxury Hotel in Guatemala City
#4 Best Value Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range: £59 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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