We stayed in this hotel on two different nights. We spent our first night in Guatemala at this hotel and I was very impressed with its lobby and public areas. It is humongous, clean and very elegant. Check-in was a breeze, but I was a bit put off by so many male employees dressed in black with ear pieces and walkie talkies. I had booked a room with a balcony but we were upgraded and were given room 452 in the new tower. The king size bed was huge with plenty of nice, fluffy pillows. The bed itself was extremely comfortable and I had a good night's rest. I had read in other reviews about the noise level, but I didn't hear anything that kept me up. The room itself was clean, but nothing spectacular. I've stayed in many hotels and this room was no different than any other hotel room. The only thing different would be that they are very generous with the amenities in the bathroom. I couldn't get the lights to turn on, and no matter how many times I looked and tried, nothing was happening. I went out into the hall, and one of the housekeeping supervisors helped me with the lights. I didn't know that I had to slide the key unto a slot in the wall for the lights to turn on. I still don't understand the rationale behind this feature.
Our reservation included free wi-fi, which we didn't use the first night, and the breakfast in the morning. Breakfast was absolutely amazing. All the good reviews you read about their breakfast are true. We had a table outside and it was amazing. The made to order omelets were my favorite, but there's such a large food selection, it would be kind of hard to not find anything to eat. Since we were there only for one night, we didn't fully enjoy the hotel's facilities such as its pool, and dining venues.
Nobody can just walk in and catch an elevator up to the rooms. The room key given upon check in serves as an access key when you get on the elevator. I pushed the button to the 4th floor and nothing was happening, and I quickly realized that I needed to put my room key in the slot for the elevator to go up...nice.
Our second time staying at this hotel was our last night before flying back to the U.S. We used the hotel's parking lot to park my rented car. There were a couple of "men in black" one of them not having a clue what to do when I asked him if I had to pay for parking even though I was a guest at the hotel. When I asked him which way was it to the lobby, he had no idea and had to ask two other "men dressed in black" if that was the way to the reception area. He was an easy target for me, and I started teasing him. The poor young man thought he was in trouble, and it was his first day on the job. Parking is free for the guests. We went out for dinner and I had to sign the ticket and write down my room number upon leaving the lot.
We went through the same check in process, but this time I asked for a room with a balcony. We were given a room on the 3rd floor in the old tower which was equally pretty, albeit a bit older. Whoever designed the bathtub didn't know what they were thinking. It had a glass door, but you have to get in the tub to turn the faucet on, and once you're done showering, you actually have to get under the water stream to shut off the faucet. This is not good if you're a woman and don't want to get your hair wet. Even with a shower cap on your hair will get very wet. The bathroom had no wash cloths, and its door is a sliding door. Our room had two double beds with a balcony with absolutely no view. I hated it, but I did ask for a balcony. Our second reservation didn't include breakfast which was fine.
We used the wi-fi on our last night and it worked perfectly fine. I didn't have my laptop but was able to connect through my cell phone. I'm a bit confused about the internet, though. In many of the reviews, I've read that the hotel charges $10 per night for the internet, but with my two different reservations, the internet was free.Is it because I made the reservations directly on their website?
I was able to use their business center to print out my boarding pass, and I was very impressed at how clean it was. The polite young man helped me get hooked up to the internet and print out my boarding pass. There was coffee and delicious cookies for the guests to eat. They have a decent size gift shop with many pretty things to buy, but I just walked in and browsed around for a bit.
I highly recommend this hotel and when I return to Guatemala and have to stay in a hotel, this will be the one.
- Official Description (provided by the hotel):
- The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Barcelo, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, getaroom.com, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Barcelo Guatemala City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelo Guatemala City Hotel Guatemala City
- Guatemala City Barcelo