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“They should do smth with their employees”

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Barcelo Guatemala City
Ranked #4 of 49 Hotels in Guatemala City
Certificate of Excellence
Reviewed 15 May 2014

The room itself was perfect. Sparkling clean, large and cosy. Breakfast was outstanding.

Do not like it:
Charging 15$ a day for wifi in the hotel of that rank is quite absurd. During our trip we stayed in many hotels of different ranks and in none of them we had to pay for wifi, most of them actually offered hi-sped internet. Also we weren't able to open the refrigirator in our room. We also didn't like the attitude of the receptionist. When we asked her some questions about getting around and out of Guatemala City she just sent us to the payphones. Also we didn't like the awkward feeling we got as everyone was staring strangely at us when we arrived to the lobby with our backpacks (the only exception were the security guys who all smiled and said hi and the waiters at breakfast). I understand it is supposed to be higher class hotel but I paid a fair price for it like all the other guests and I definitely don't like to get the "what are you doing here with your backpacks you hobos" looks from the staff. Because of that attitude I would not choose that hotel again.

  • Stayed: April 2014, travelled as a couple
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3  Thank Nina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 9 August 2016

Dear Guest,

First at all, Barceló Guatemala City Hotel would like to thank you for have stayed in our hotel and share your experience in Barceló.

We are sorry that during your stay you have suffered those inconveniences. Your comments will help us to continue improving our service and quality standards.

Best regards.

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Reviewed 11 May 2014 via mobile

Just left the Bercelo and had a great night there. It's not right on top of all the commercial stuff and restaurants but safely walkable. Michelle was especially nice and helpful. She found us a place to eat, taxi and all the bells and whistles.

Though I didn't stay long, the Barcelo I did experience, was wonderful.

Stayed: May 2014, travelled with friends
1  Thank MT13Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 9 August 2014

Dear Guest,
Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City Hotel in a longer stay to enjoy all the hotel services.
Best regards.

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Reviewed 11 May 2014

I selected this hotel based on opinions in Trip Advisor (#2) and I could not have made a better choice for my first visit to Guatemala.
Since the check in, that was very fast, with a very nice and competent employee everything worked very very well.
The room was quite nice: large, with plenty of space to store our belongings, clear, quiet and with a nice view. The bathroom was ample, with all amenities and every device worked well.
The cleaning is quite good too. In the first day, I asked for more towels and every day more towels were placed with no need for asking. I don’t remember of any other hotel where this could have happened.
The breakfast was excellent with a huge variety of foods.
As we had many tours scheduled, in the evening, we were tired to go out for dinner and we either had dinner in the property or asked for room service, both were excellent: fast, god quality and good price.
The only negative point is the wireless internet which is absurdly slow.
I strongly recommend this hotel and if I return to Guatemala, I will stay in the Barcelo Hotel.
From now

  • Stayed: May 2014, travelled with family
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Thank pingsao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 9 August 2014

Dear Guest,
Thank you very much for sharing the experience of staying at our hotel with the members of Tripadvisor. We are pleased to know that we have met your expectations regarding our services.
Such comments, motivate us to keep our high service standards
We hope to see you soon at Barcelo Guatemala City Hotel.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

Very frightening neighborhood but the hotel has everything you need. Workout room, pool, restaurant, great staff. Excellent and clean rooms. Great free and fast internet. Enjoyed the cultural stuff, carved wooden masks and a huge colorful rug in the lobby. Staff all speak excellent english.

  • Stayed: November 2013, travelled on business
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Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 9 August 2014

Dear Guest,
Thank you for taking the time to write about our service and for sharing your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guest. This will help us to keep our high service standards.
We hope to see you really soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

This hotel has everything you would want without havkng to leave the hotel. The hotel is ventrally located and it is easy to get to any pary of the city by taxi. If you are taking a taxi, I recommend having the hotel call a yellow taxi. There is a minimum but it is worth using them over the taxis atthe hotel.

  • Stayed: April 2014, travelled as a couple
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Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Gerente at Barcelo Guatemala City, responded to this reviewResponded 9 August 2014

Dear Guest,
Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City Hotel .
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

The rooms were wonderful and clean, clean, clean! I like a hard mattress, so I was happy with the bed and slept really well. The shower in the bathroom was nice and there was plenty of hot water. The "La Vista" restaurant has an excellent breakfast buffet and I'm told the dinner buffet was good, too, but I preferred to order from the menu for dinner. Best tortilla soup I have ever had and the coffee was terrific. The waiters were always pleasant and attentive.The hotel also has a Kyoto Steakhouse, but I didn't eat there. It looked nice, though. United Airlines and American Airlines have offices in the hotel which made it convenient to get your boarding passes before heading to the airport.The hotel has a free shuttle to the Guatemala City airport. There is also a travel agency and a well equipped business center in or near the lobby. Nice pool and spa. Definitely recommend this hotel!

  • Stayed: April 2014, travelled solo
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Thank treeface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 August 2016

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

Report response as inappropriate
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Reviewed 27 April 2014 via mobile

10 minutes from the airport, the hotel has comfortable, spacious rooms with excellent WiFi. The beds are slightly hard; but not enough to detract the weary traveler from sleeping. The bathroom is loaded with toiletries for both men and women alike--just be careful when using the hot water--it will blister you if you aren't careful. The shower runs hard and fast, the hair dryer is dated and slow.
My trip was quick, so I ordered room service. The tortilla soup is awesome!
The staff is kind and helpful, and attributed to making my brief stay a pleasant one.

Stayed: April 2014, travelled on business
Thank GingerCookie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 9 August 2016

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Guatemala City

Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guatemala City
#4 Best Value Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#4 Luxury Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range: £59 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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