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“Didn't want to leave!”

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Barcelo Guatemala City
Ranked #4 of 49 Hotels in Guatemala City
Certificate of Excellence
Reviewed 25 July 2014

I live in Guatemala, my parents came to visit and we decided to stay at the Barcelo since they had a good experience in their last stay there. It was great!

I stayed on the top floor, the rooms were clean and beautiful, bed was firm, service was excellent, breakfast was wonderful, pool was warm and Jacuzzi hot.

The only things I can say as a negative: The bathroom door cannot be locked, but that didn't bother us any. Also, the air conditioner in our room made a rattling noise, kind of like a fan. My parents were on the 8th floor and didn't have any issues with their air conditioner though. Since it didn't bother us (we sleep with a fan on at home) I didn't complain. The staff is so friendly and efficient they would probably have switched our room if I had complained.

My daughters didn't want to leave, and to be honest, neither did I!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Jane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 August 2016

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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537 - 543 of 1,669 reviews

Reviewed 24 July 2014

The stay was very nice. Buffet well stocked with fresh local food,breakfast made to order.Room was very nice,modern,well stocked for a traveler .in room coffee,robes,hairdryer,tolietries,Caravan uses this as a start and finish stay because they are so efficient.

  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank suseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 August 2016

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

I stayed for five nights at the Barcelo. This was my second visit in two years and I am even more
impressed than the first time. The front desk reception was fantastic. Jorge was wonderful upon check in. He assisted in finding the right room for me and I wound up with a great room in the tower wing on the 6th floor. What an accomodating professional. The Barcelo staff is top notch!
The breakfast buffet in the morning is also fantastic. What a huge selection of hot and cold items
including a vast array of fresh fruit and pastries.

A quick note if you need a hair salon close by there is a great place on 14 calle 7-1|3 zona 9 two blocks from the Barcelo ----Estetica Unisex Egos is the best place to get your hair done in
Guatemala city! Reasonable and a fabulous job!!!!!!

<LA TORRE supermarket on Reforma is also great for shopping needs as well.

The Barcelo is in an ideal location for all of your needs in Guatemala City. YOU can also get to the Centro Historico by taking the metro bus at the <plaza de espana station two blocks from
the hotel. The cost is only 1 Quetzal.

Hope the tips help. The Barcelo is the only place to stay in Guatemala City!!!

Room Tip: Ask for a room in the newer modern Tower Wing. Renovated spacious rooms right off the front lobby. T...
See more room tips
  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank jeninyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 August 2016

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Barcelo Guatemala City is the perfect stay! it is close to the Aurora International Airport and to the great Zona Viva area with plenty of good restaurants, clubs and excellent entertainment.
The hotel staff is great! Great service and an incredible breakfast. On my next trip I will not hesitate to stay here again!

  • Stayed: October 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Roberto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 August 2016

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

We just arrived from a long trip from the airport and they said they had no system and that they could not give us our room wich is prepaid and to leave and to call tommorow for a refund or date change he did not offer a complimentary meal or help on finding another hotel. Nothing!! NADA! my husband pissed of and a really nice man near the lobby told us its crap this guy simply does not know how to do his job and that they indeed should give us a room even if there is no system So my husband talked to the guy and demanded our room. So we are waiting now for the rooms. And very pissed of and tired!! He now says to wait 10 minutesm there is also a woman who has been wating for 2 hours!!! Last time i stay here!

Stayed: July 2014, travelled with family
2  Thank cutefati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 9 August 2016

Dear Guest,

In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings.

Your review will help us to improve our service standards.

We hope to see you at our hotel again so we can offer our quality services beyond your expectations.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

A short ride from the airport and in the middle of downtown. I walked into an impressive hotel lobby. The check-in was easy and the clerk was pleasant and helpful. The room was very nice and the bed comfort could not have been better. I will definitely stay here again on my next trip. The hotel restaurant was good but was also able to walk to several other very good restaurants at night.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank skipper501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 August 2016

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

We stayed there for a week in May and I can say we felt safe in the area and with the staf on point at all times of the day and early mornings, the lobby was very impressive the resturant was outstanding and the breakfast buffet was very good the pool was nice to come back and relax in.

Room Tip: ask for a nonsmoking room
See more room tips
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 2000fatboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 August 2016

Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Guatemala City

Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Guatemala City
#3 Spa Hotel in Guatemala City
#4 Luxury Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range: £65 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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