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Real InterContinental Guatemala
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Reviews (1,232)
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All reviewsgreat hotelbusiness tripsushi restaurantfifth floorthe club loungeroom servicethe entire staffnice gymfavorite hotelbreakfast buffetspacious roomcentral americasafe areafree shuttle to the airportbusiness centerzona vivaclose to the airport
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Reviewed 25 March 2014

A solid business hotel with nice restaurants on site -- just in case you're not inclined (as I wasn't) to brave the streets of Guatemala for a good dinner. Not too far from the airport. Rooms are a bit dated but still quite comfortable.

Room Tip: Upgrading to Club Level is relatively inexpensive and will provide you with a better experience overall.
  • Stayed: March 2014, travelled on business
    • Value
    • Location
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Thank AACN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 27 March 2014

Dear Guest:

Thank you so much for your comments recently posted. Our privileged location and the best restaurants makes us the best option in Guatemala City. Mr. / Mrs. AACN, regarding the room appearance I am pleased to inform you that in a near future all of our rooms will be completely renovated giving them a touch of elegance and modernity, so we can continue to be your perfect allied during your business trips.

We look forward to your next visit and hopefully I will have the chance to assist you personally.

Kind Regards,

Nelson D´Lima
General Manager
Hotel Real InterContinental Guatemala
Nelson.dlima@R-HR.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

Very nice place; good restaurants; reasonable prices; carpets a bit worn and the rooms are starting to show their age; bathrooms have apparently been recently upgraded; magnetic door cards frequently had to be reprogrammed, so they might want to look at their system. My choice in Guatemala City.

  • Stayed: March 2014, travelled on business
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    • Cleanliness
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Thank AMysteriousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 26 March 2014

Dear Mr. AMysyterio:

We really appreciate your valuable comments, I guarantee you they will definitely help us to improve our service quality. I thank you for your comments about our privileged location, good restaurants and our prices.

Mr. AMysyterio, regarding the room carpets and dated appearance I am pleased to inform you that we will soon be renovating all of our rooms with a very fresh and modern look & feel, hopefully you will be able to enjoy this on your next visits. Regarding door cards we have recently conducted a thoroughly maintenance in our lock system and are currently changing key card supplier that will provide a better quality.

Mr. AMysyterio thank you so much again for your comments, will be a great honor to receive you and assist you personally,

Kind Regards,

Nelson D´Lima
General Manager
Hotel Real InterContinental Guatemala
Nelson.dlima@R-HR.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

the Hotel Does Not Compare To The Westin Camino Real That Is One Block Away. Internet Service Was Weak And Could Not Get Someone To My Room To Assist. The Rooms Are Not As Nice As The Westin And The Westin Is Cheaper!

  • Stayed: March 2014
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Thank ejoyner83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 25 March 2014

Dear Guest:

Thank you for taking the time to write a review about your recent stay in our hotel, this will definitely help us improve in all the mentioned areas. We apologize for any inconveniences we might have caused regarding Internet Service in your room and since we know how important this is to our guest we are in the process of making a complete renovation and improvement in our Internet Service and room look & feel that hopefully you will be able to enjoy soon.

It would be an honor to receive you once again so we can have the chance to change your perception and that you can enjoy the best experience in The Place to Be!

I remain at your service for whatever you might need in Guatemala.

Kind Regards,

Nelson D´Lima
General Manager
Hotel Real InterContinental Guatemala
Nelson.dlima@R-HR.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

I had a very good experience. The Breakfast was in the interim space was good but they opened up the normal breakfast facility on my last full day and it was excellent. The room needed a little updating but was overall a good spacious room for my needs. The Service was good. The only recommendation is: Please put a label on the Evian Water so that people know they will be charged for it. I took the water each day and had no problem paying for it, but when I saw Mini - Bar charges on my bill, it was definately a suprise when I went to check out.

Thanks!

  • Stayed: March 2014, travelled on business
    • Value
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 26 March 2014

Dear Mr. Mike H:

Thank you so much for your kind review about your experience during your stay in our hotel, it is nice to read that you enjoyed our breakfast service. On the other hand, I gladly inform you that all of our rooms will be fully refurbished very soon with a touch of elegance, modernity and comfort. Your recommendation about the Evian Water is very assertive therefore we will be labeling the water with its price so we can avoid confusions with charges in guest accounts.

I remain at your service and hopefully I can meet you and assist you personally in your next visit.

Kind Regards,

Nelson D´Lima
General Manager
Hotel Real InterContinental Guatemala
Nelson.dlima@R-HR.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

I stayed here for a night during a business trip. Hotel offers you what you pay for - comfortable stay, good service. Breakfast was ok. Conference room facilities and service were also good. They offer a free shuttle to the airport, which is a plus too.

  • Stayed: October 2013, travelled on business
    • Value
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Thank Georgi_Tsvetanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 25 March 2014

Dear Guest:

Thank you so much for staying with us during your business trip to the beautiful city of Guatemala, we have taken special care and attention to provide the environment and services so that our guest can enjoy a perfect combination of Work & Play.

One again, thank you very much for your great comments, it will be my pleasure to see you again and serve you personally.

Kind Regards,

Nelson D´Lima
General Manager
Hotel Real InterContinental Guatemala
Nelson.dlima@R-HR.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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