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“Excellence you can always count on.”

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Real InterContinental Guatemala
Ranked #1 of 49 Hotels in Guatemala City
Certificate of Excellence
Reviewed 16 August 2014

This is one of the best Intercontinental Hotels I have stayed at, that says a lot since It is always a pleasurable experience to stay at an Intercontinental, they are all excellent! The Hotel is beautifully decorated with a huge lobby in which you find 3 Restaurants a Japanese Restaurant, a pizza place and the Market Place Restaurant which serves International food. There is also a Bakery in the back of the lobby which you can't see from the lobby, The bakery serves great baked goods and sandwiches and great coffees all day long, great for a quick breakfast, lunch or just an afternoon snack. The Market Place Restaurant serves and great breakfast buffet with too many choices for a big appetite. I also had the opportunity to have dinner at that restaurant and I found the appetizer portions to be huge, too much for one person. I ordered a fish carpaccio which could had been my dinner, it was so big. I then ordered a seafood pasta that was amazing. I have not tried the Japanese nor the pizza. There is also a bar in the lobby that presents live music at night keeping the ambiance lively until well into the night. The rooms are decorated with great taste. the beds are super comfortable. Most of the rooms have a seating area, very comfortable to sit and read or just sip some morning coffee overlooking the city. For business travelers, the business center is great and it even offers a conference room which you need to book ahead of time. they offer complimentary coffee and tea. If you have time to pamper yourself you have to visit the Spa, you can get in the sauna or just have a massage or a exfoliation ritual in chocolate or wine, your choice. Ask for Yusia, she is there from 5 to 10, she is great!. The Spa is actually open until 10 PM. The Hotel is located in the Zone 10 which is a very lively area full of nice restaurants and bars. The Hotel offers a free shuttle from the airport and back. The staff is extremely friendly and attentive to the needs of their guests.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Marucha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 23 August 2014

Dear Guest:

We are overwhelmed with such inspiring review about your recent stay in our hotel, your description about our services and facilities couldn’t be more precise and complete. We feel very happy to have accomplished our goal to provide your Best Rest and Experience.

We look forward to receive you very soon.

Best Regards,

Nelson D´Lima
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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363 - 369 of 1,153 reviews

Reviewed 16 August 2014

Top hotel ! Top services ! I recomand this hotel even for business or for leisure ! Great staff ! The hotel has a great position ! You can find good restaurants around the hotel , but the hotel restaurants are the best in tne area ! We had an upgraded room since we were in our honey moon and they prepared our room perfectly ! You have free wi- fi in all areas ! Good value for money ! Very good breakfast ! Very good service at the restaurant as well !

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank Vlas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 23 August 2014

Dear Guest:

We are very grateful for your nice review about your recent experience here in your home away from home. We feel happy to have accomplished our promise to provide Your Best Rest and Experience especially in this important occasion such as your honeymoon.

We look forward to receive you soon.

Kind Regards,

Nelson D´Lima
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

Nice hotel. Rooms were clean and comfortable. Staff was friendly and attentive. My only complaint is about the service at breakfast. When seated, the host/hostess asked if I would like coffee, yet they never brought any. I had to track someone down to get it. This happened every morning. Other than that, I had a very nice stay.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 23 August 2014

Dear Guest:

Thank you very much for your review about your recent stay. We are happy you enjoyed our staff friendliness and room conditions. We sincerely apologize for the inconvenience regarding your daily coffee service in our restaurant and guarantee will take the corresponding actions to improve this.

We hope that despite this situation we can still have the pleasure to service you again.

Kind Regards,

Nelson D´Lima
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

We found this hotel on Hotels.com for only $129/night -- and it would probably normally go for at least $350/night in the states! Food was very reasonable and delicious, and the rooms were immaculate. The bellhop was extremely helpful, gave us tips on when we needed to leave for the airport, and personally escorted us and our bags to our room. There is even a free airport shuttle - but, caution: only runs every hour, on the hour, so plan ahead!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, Public Relations Manager at Real InterContinental Guatemala, responded to this reviewResponded 13 August 2014

Dear Mr. /Mrs. Nicol S. thank you so much for making from our InterContinental Hotel your destination during your trips to Guatemala City. Our staff will feel so proud when we share with them your very valuable comments. The Service attitude from our staff, such as bellhops, chefs and all of the rest makes from our hotel The Place To Be in Guatemala City.

Mr. / Mrs. Nicole, during your next visit we will work even harder doing what we like to do to make from your stay a very memorable momento that you will want to remember for ever.

I will stay at your disposition to assist you personally,

I wish you to have a great week,

Best Regards

William Rodas
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Excellent service and spotless rooms. As always with the Intercontinental Hotels, everybody calls you by your last name, and they are always asking if you need anything. The lobby is spatious and comfortable, but I loved the gym most. It has the most updated machines, modern free weights and is set in glass surroundings overlooking the pool. I stayed for two nights in the executive floor and absolutely loved the service of the Executive Lounge. The breakfast buffets are wonderful, and during the happy hours they serve finger foods such as ceviche, pastries, cheesepuffs, and just a wide assortment of snacks with complementary drinks.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rose Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 18 August 2014

Dear Mrs. Rose Mary:

Thank you very much for your fine review about your recent stay here in your home away from home. We are very happy you enjoyed our room conditions, staff friendliness, executive floor and our recent renovated gym which as you well mention it is conveniently located with a spectacular view to the pool and surroundings.

We hope to have once again the pleasure to serve you very soon.

Kind Regards,

Nelson D´Lima
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

The service was great, very joyful people. The room and bathroom were clean and very neat. The accomodation and parking space were very secure, with magnetic control cards. The lobby is magnificent and very comfortable to receive visitors. Kids had a great time.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Francisco Petro... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 11 August 2014

Dear Mr. Francisco Petro:

We are very happy to hear your appreciation about your recent stay and to know your family had a pleasant experience. We know sometimes it´s difficult to make a trip with kinds but we are glad to have contributed to ease this experience.

We look forward to receive you soon.

Kind Regards,

Nelson D´Lima
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014 via mobile

We recently stayed in this hotel for just one night, and I can't really say anything really bad about it. Service was excellent, and the rooms were just what we expected. The breakfast buffet was delicious with a wide variety of options. Perhaps the only tiny aspect which I had an issue with was that our rooms took about an hour more than they should have to be ready when we checked in (we arrived at the check in time 3:00pm). Other than that I fully recommend this hotel. And best of all, it's located smack in the middle of the 'Zona Viva' where there are plenty of restaurants and nightlife options.

Stayed: August 2014
Thank Guillermo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Real InterContinental Guatemala, responded to this reviewResponded 11 August 2014

Dear Mr. Guillermo:

We are very grateful for your comment about your recent stay. We are also very happy to hear you enjoyed our services, variety and quality of our Buffett breakfast and location. We extend our most sincere apologies and appreciate your comprehension for the delay in providing your room.

Thank you for your recommendation and hope to serve you very soon.

Kind Regards,

Nelson D´Lima
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Real InterContinental Guatemala

Address: Calle 2-51 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#1 Luxury Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Price Range: £115 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options, a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailormade cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and a view of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; streaming speed Internet access, soundproof windows, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock, mobile docking station, wireless telephone and more. Real InterContinental Guatemala is just 4 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away. ... more   less 
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

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