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“Noisy airco”

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Hotel Biltmore Guatemala
Ranked #9 of 49 Hotels in Guatemala City
Reviewed 14 May 2014 via mobile

Stayed here as the Westin was fully booked. Airco was terribly noisy. I couldn't sleep properly, checked my decibell meter, it showed 70 db of noise. It was either that or sleeping in a sauna.

There was coffee machine but there were neither cups nor coffee. How am I supposed to drink the coffee?

  • Stayed: May 2014
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Thank b9601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this reviewResponded 19 May 2014

Dear guest,

Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We are really sorry for the inconvenient during your stay with the air conditioner, this is not an usual case we apologize for this, this is not an acceptable service, your comment already was sent to the responsible department.

Again apologize on behalf of Biltmore staff for the inconvenience you experienced. We hope to see you soon in Hotel Biltmore.

Very truly yours,

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Reviews (296)
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105 - 111 of 296 reviews

Reviewed 12 April 2014

This is a $90 room, so once you understand the economy my review makes more sense. Two of us arrived on Sunday night to stay the week on business. I was in room 2301 and he was on the second floor. Each of us commented the next morning at breakfast: Wow, what a great hotel! Our host told us this hotel was recently remodeled. My room had a new mattress, pillows, sheets, towels, etc. The quality of the mattress was apparent: it was extremely supportive and comfortable. The air conditioning worked great. There were zero issues with the room. The AC worked perfect, the bed was comfortable, the flat screen TV had US channels, the bathroom was great. All new fixtures in the bathroom and all worked very well. The room was clean, honestly I couldn't find anything wrong with the room.

So when the room is perfect you look for other things to tell people about on TripAdvisor. We had breakfast every morning and it was good food. Not outstanding but a much better "free breakfast" than you'll find at a US located Holiday Inn Express, Hampton, etc. I did have an issue - twice - where the table I sat down at had dirty coffee cups. Like someone drank coffee and left, and whoever made the table up left the used coffee cup with a brown stain in the bottom for the next person. I probably should have alerted mgmt, but I'm sure they will see this review.

The wireless internet service was different for me, but may be normal in this country. It's free in the lobby but you need to log in with an access code every 12 hours. Then your code expires daily, so you have to keep going back to the front desk and getting another code. While connected in the lobby it drops in and out so sometimes performing business was tiresome. If you want internet in your room its expensive, 120 local per day. I didn't try that.

So what's nearby? Well you won't be lacking for food or entertainment! We found new exciting things to do each night, all within walking distance. There is a connecting door to the adjacent Westin Camino Real so you can go into that hotel to eat, or shortcut to venues on that side of the block.

The hotel staff was professional, friendly, and accommodating. We will be returning to Guatemala in a few months and I'm sure we will stay at the Hotel Biltmore again. I certainly look forward to another enjoyable stay.

Room Tip: If you stay on the back side you avoid street noise but don't have a view.
  • Stayed: April 2014, travelled on business
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2  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this reviewResponded 22 April 2014

Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you for your additional comment about our services.

We hope to see you soon again in Hotel Biltmore.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

This place is clean and if you are on a budget or better hotels are booked, it will do. My room was very clean, but a mustiness in the air made me sneeze; however, it could be that I'm alergic to 1970-era window air conditioner units that wake you up several times a night. There was no hot water one out of three days and the milk at the breakfast coffee was curdled one out of three mornings. It won't cost much more to stay at a better place; however, the Biltmore is not the worst place I've ever had to stay on business.

Room Tip: Stay on the back side so you can open your window without so much traffic noise.
  • Stayed: March 2014, travelled on business
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1  Thank AMysteriousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this reviewResponded 29 March 2014

Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you for your additional comment about service facilities, your comment already was sent to responsible departments and also this kind of feedback will help us to improve; for Hotel Biltmore service and excellence in the priority.

Apologize for the inconvenient during your stay, we hope to see you soon again Hotel Biltmore.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

We stayed here one night with an early am flight out. The hotel was much nicer that many 200 dollar a night hotels I have stayed in. I was very impressed. Free airport shuttle was convenient.
Would recommend.

  • Stayed: March 2014, travelled as a couple
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1  Thank joey1656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this reviewResponded 14 March 2014

Dear Guest!!

Thank you for a great comment it always motivating to receive such appreciation from our guests, this help us to keep our high service standard.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Regards,

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Reviewed 9 February 2014

We had one unscheduled night in this hotel,due to complications with our travel arrangements.The large room was fine, with a decent shower room, the bed was comfortable. The staff were helpful,the wifi is only free in the lobby.There is a connecting door through to the Westin hotel next door,you can have a meal or a drink there.The breakfast at the Biltmore was very average. It was reasonable enough for a one night stay.

  • Stayed: February 2014, travelled as a couple
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1  Thank llewellynroger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this reviewResponded 15 February 2014

Dear Guest,

Thank you for taking the time to write about our service and our location, it always motivation to receive such appreciation from our guest. This will help us to keep our high service standard.

We hope to see you soon again.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

Good location in Zona 10; felt quite safe and close to good food options. Very good reception staff who were very helpful. Rooms are comfortable, spacious, well equipped and clean. Comfortable beds but sound proofing to the street noise could be better. Breakfast was good in a space just off the lobby. No problems or issues to report but we were only there briefly.

Stayed: January 2014, travelled with family
1  Thank dooragan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this reviewResponded 15 February 2014

Dear Guest,

Thank you for taking the time to write about our service and our location, it always motivation to receive such appreciation from our guest. This will help us to keep our high service standard.

We hope to see you soon again.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

I stayed at the Biltmore in Nov 2013.

Rooms were clean and comfortable. TV had a lot of channels to watch. The shower door dumped a lot of water on the floor when I opened it (two different rooms), so be sure to put down the floor mat before getting in.

This hotel is a $10 cab ride to/from the airport.

The neighborhood is safe (in my opinion, and I was out walking after dark). There's a Hooter's about 150 yards away- you will pass it on your way to the hotel. The Obelisk shopping mall is large and located adjacent to Hooters. While walking around the hotel neighborhood (same side of the big street, behind the hotel), I spotted a Fridays, Applebees, and McDonalds. There are several little tiendas for pop, beer, chips, etc.

Front desk staff spoke English and were quite helpful.

I would stay there again without hesitation.

  • Stayed: November 2013, travelled solo
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1  Thank Eyegun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena R, Manager at Hotel Biltmore Guatemala, responded to this reviewResponded 5 December 2013

Dear Guest,

Thank you so much for your time writting about our property, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. Thank you for your additional comment about our location, for us your satisfaction is the most important.

We hope to see you soon in Hotel Biltmore.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Biltmore Guatemala

Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Guatemala City
Price Range: £70 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Biltmore Guatemala 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala Guatemala City

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