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“Fine at best.”

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Best Western Plus Hotel Stofella
Ranked #17 of 47 Hotels in Guatemala City
La Fortuna de San Carlos, Costa Rica
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Fine at best.”
Reviewed 26 November 2013 via mobile

When I needed a last-minute overnight close to the airport, I knew that the Best Western would suffice for a mere $75. As expected, it was nothing more than satisfactory. The room was small with a window that looked into the interior of the hotel hallway. Bathroom was about 85% clean. There is no bar at the hotel and instead, two quite depressing restaurants. Applebee's across the street was a last resort, but preferred given the options at the hotel. Breakfast at the hotel (included) was again mediocre at best. You get what you pay for!

Stayed November 2013, travelled solo
Helpful?
Thank sivartyad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
San Jose, Ca
Level Contributor
138 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 October 2013

We stayed here the night we arrived in Guatemala. It was a very short ride from the airport. Surroundings were lovely, we particularly admired the newly polished wood floors. Our 3rd floor room was large, comfortable, and quiet. The bathroom, however, emitted a foul smell, so it was necessary to keep it closed. Wifi service, pleasant staff, reasonable prices. The morning breakfast was really good. Didn't have a lot of time to explore the area, but we enjoyed our short walk around before departing the next morning. I would definitely stay here again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank LMRah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 October 2013

Very large and well appointed room and quiet considering it's location on a major road. We were welcomed with a rum punch! I don't know if this only applies to tour groups, but it was most welcome after the long bus ride. Two large beds, free wifi, even a fridge.

Room Tip: Room 234 was relatively quiet
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  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 October 2013

I stayed in this hotel with a tour group so can't comment on the price of the room. My room had two double beds with a throw rug between them, a 6-drawer dresser, large mirror, desk and two chairs, mini fridge, flat screen TV, closet with a safe, ironing board and iron, very nice linens, good lighting, a very comfortable bed and pillows, and complimentary bottled water. The hardwood floors appeared to be very clean. The bathroom had a tub/shower and enough space around the sink to put all my things. The lobby was very nice and the staff was very friendly.

  • Stayed September 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djphotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 September 2013

We stayed here for 3 nights recently while visiting friends in the capital. Good location, nice breakfast which was different each day. Stunning parquet floors throughout older part of hotel. Room was clean and good sized (I understand that some of them were a bit small though). Business centre with free internet use and printing. Close to the airport.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 September 2013

The Stofella has very nice rooms for the price - a good value but i give it minus points for rude front desk staff, inattentive restaurant staff and a general attitude of malaise.
We showed up and were given the third degree by the front desk even though we had called our reservation in the night before. She claimed we had no reservation and made us feel very unwelcome. We were asked to sit down while she consulted on whether there might be a room available. This is a large hotel and not even close to being full. We did not run into one other person on our floor after coming and going numerous times so I fail to see what the front desk fuss was about.
We were tired and dined in that night at the restaurant. The food was very mediocre and the staff took forever with everything.
The final insult came after I got home. When I received my credit card bill I had been charged twice for the room at two different rates.
I think this hotel needs a shake-up by management. The property is modern and clean with a good location. The doormen and housekeeping were very professional and courteous but the rest of the staff, not so much. In the future I'd stay at the Intercontinental Camino Real nearby.

Room Tip: The hallways are long so get a room closer to the elevators if you don't want to make the long w...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan-portown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monroe, North Carolina
Level Contributor
97 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 9 July 2013

I was concerned about this hotel because of some of the reviews but I was very please with the hotel. The hotel is well maintained with lovely dark wood floors. The rooms are clean and of a good size. The location is very good for restaurants within walking distance. The breakfast are OK. The breakfast on our first day was terrible (it was a Sunday so might have been the weekend staff) but the next day was better.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianaJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Stofella

Property: Best Western Plus Hotel Stofella
Address: 2 Avenida 12-28 Zona 10, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #17 of 47 Hotels in Guatemala City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Plus Hotel Stofella 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
Best Western Plus Hotel Stofella Guatemala/Guatemala City

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