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“A very bad fall.” 2 of 5 bubbles
Review of Hotel Spring

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Hotel Spring
Ranked #31 of 48 Hotels in Guatemala City
Palo Alto, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A very bad fall.”
2 of 5 bubbles Reviewed 5 July 2014

I first stayed at the Hotel Spring 25 years ago and looked forward to being back. The rooms
haven't changed much -- if you are much over 5'8" you will hit your head on the bathroom
door frame (at least in Room 8). Our bodies felt the bedsprings as well - but that may be
par for Guatemala (and more challenging if you are 74 years old as I am). Hotel Spring's night attendant awakened us at 3:45 AM as we requested, as we had an early flight out of town. Here comes the complaint… as we walked along the corridors toward the Reception at 4 AM, not a single light was turned on. Complete darkness. Just as we arrived at the Reception, there was a flight of 3 stairs which one couldn't begin to see. I fell down the stairs, landing on the hard floor at the bottom and against a large potted plant. My right hand and right hip took the fall. I screamed in surprise and pain, and then finally the night attendant switched on a dim light. I had been carefully hand-carrying a beautiful Mayan hand-made ceramic coffee mug in my daypack, and the ceramic broke in my fall. The attendant stood there mute and motionless while I expressed anger and disbelief to him in Spanish about making us walk in the dark. He made no attempt to apologize for not having a single light on, even though he had awakened us and knew that we'd be coming to Reception at 4 AM. Now, a couple of long airplane flights later, my right hip and sprained right wrist are still in severe pain. And yes, I am upset about the beautiful ceramic coffee cup too. Hotels need lighted corridors at night, especially when they know that guests are leaving. I will be making a written complaint to the Spring, but wonder if they will even care. It was a bad way to end 12 otherwise fine days of traveling Guatemala.

Room Tip: Funky old charm --- Please just watch the three steps downward as you approach Reception from the ro...
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Flossyrabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 reviews from our community

Traveller rating
    3
    16
    15
    2
    4
See reviews for
4
10
5
7
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Lafayette, Colorado
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 31 May 2014

we got in very late at 2 am and went to lay down and there were worms in the bed. We asked for a different room and was told it was to late. Breakfast was very expensive too! The rooms were large and did accommodate many people. The rest of the room was clean.

  • Stayed May 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jacqueyiow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Guatemala City hotels

Bethesda, MD
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 21 June 2013

I stayed here a few different times while traveling with a group. The place is secure, and staff was friendly and helpful. There is wifi, drinking water, and a microwave for guests. Breakfast isn't included, but a small restaurant on the premises serves basic and very affordable breakfasts. There's a large courtyard to sit and chat with friends or to read or work. The place could be a bit cleaner, and some bathroom walls were a bit thin, but the beds were comfortable. I would go back if I were looking to do things downtown.

Room Tip: Get an interior room. Ones facing the street can be noisy.
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  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DC_in_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 21 April 2013

This hotel has definitely seen better days, but it was sufficient and a good deal for the price. I stayed here for just one night and fit my needs. They provide towels, a clean room, tv, and hot water. The walls are a little thin-- I was next to the bathroom and was woken up by some early morning showerers. It's located near the Linea Dorada and ADN bus lines which was convenient.

  • Stayed April 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA, USA
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 April 2013

We recently stayed at the Spring Hotel - both at the beginning and end of our trip to Guatemala. The building is an old colonial style and feels very authentic. Lovely court yards and all stone. The rooms we stayed in were fine - one a bit better than the other but both were adequate. The location is close to the pedestrian area of Zone 1 - and not too far from the bus stations. We found it very quiet and the wireless worked very well. Staff was friendly and attentive. The price for the room for 2 people was very reasonable - so a good overall value.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SFwanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
72 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 20 February 2013

The location is not ideal but is close to LITEGUA bus terminal and some of the zone1 tourist attractions, like the Presidential Palace, Cathedral, Central Plaza, Underground market with many gift stores, and some old churches. You need to take a taxi to see other interesting places like the Archaeological Maya Museum or Zona Viva and the taxis will cost you $5-8 for the trip. The travel distance to the Airport was 1/2 h on Saturday morning ($10). The hotel is an old colonial building with two big patios and small breakfast place on the side. For $3-4 you will get a tasty breakfast with the good coffee and fresh juice. The rooms are big with high cellings but the furniture and bathrooms are not very appealing. In general it was clean but the bathroom's condition was below standard. The computer was only available when the small office was open for a couple of hours. The staff was friendly but they rather stuck to the front desk and were watching the traffic at the main entrance. I think it was due to the security issue because the surrounding streets have a bad reputation related to the drug business. During the daylight we felt safe to walk on the streets but everybody told us to be alert.
The biggest problem of this hotel is the level of noise that doesn't stop even when you close the windows and door to the room. There is an opening in the celling between the rooms, so if the rooms on your side are occupied you will hear every movement in other guest's bathroom. The sound from your TV will compete with the sound from the other room. The night staff should deal with the guests who enter the hotel at night time and behave like they are entering their own farm. The hotel is quite popular among Guatemalans and other guests from neighbouring countries, probably because it has a close location to many places in zona 1 and a low price.

  • Stayed February 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank latawiec2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 9 February 2013

I needed to find a place to stay for more than a week and thus did not have a huge budget. I should have swallowed the extra cost though because the Hotel Spring is a disaster. Walls are thin, no soundproofing and the staff makes little attempt to control noisy hotel guests. When I was there a group of young athletes were staying at the hotel and the place was like a frathouse. Music, TVs blaring, shouted conversations. Because Guatemala is so dangerous i can only surmise that's why staff did nothing about it for fear of eliciting a confrontation. The Hotel Spring is also located on a very quiet block—not a good thing security wise. Can't walk even in the evening because there is no one around except knots of menacing looking young men. Better to shell out the extra $20 and to get some sleep. I will NEVER stay here again.

Room Tip: Don't choose one at all. Go somewhere else.
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  • Stayed February 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank feministwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Spring

Property: Hotel Spring
Address: 8 Av. 12-65 | Zona 1, Guatemala City, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Hotel Style:
Ranked #31 of 48 Hotels in Guatemala City
Price Range (Based on Average Rates): £
Number of rooms: 40
Also Known As:
Spring Hotel Guatemala City
Hotel Spring Guatemala/Guatemala City

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