I first stayed at the Hotel Spring 25 years ago and looked forward to being back. The rooms
haven't changed much -- if you are much over 5'8" you will hit your head on the bathroom
door frame (at least in Room 8). Our bodies felt the bedsprings as well - but that may be
par for Guatemala (and more challenging if you are 74 years old as I am). Hotel Spring's night attendant awakened us at 3:45 AM as we requested, as we had an early flight out of town. Here comes the complaint… as we walked along the corridors toward the Reception at 4 AM, not a single light was turned on. Complete darkness. Just as we arrived at the Reception, there was a flight of 3 stairs which one couldn't begin to see. I fell down the stairs, landing on the hard floor at the bottom and against a large potted plant. My right hand and right hip took the fall. I screamed in surprise and pain, and then finally the night attendant switched on a dim light. I had been carefully hand-carrying a beautiful Mayan hand-made ceramic coffee mug in my daypack, and the ceramic broke in my fall. The attendant stood there mute and motionless while I expressed anger and disbelief to him in Spanish about making us walk in the dark. He made no attempt to apologize for not having a single light on, even though he had awakened us and knew that we'd be coming to Reception at 4 AM. Now, a couple of long airplane flights later, my right hip and sprained right wrist are still in severe pain. And yes, I am upset about the beautiful ceramic coffee cup too. Hotels need lighted corridors at night, especially when they know that guests are leaving. I will be making a written complaint to the Spring, but wonder if they will even care. It was a bad way to end 12 otherwise fine days of traveling Guatemala.
- Also Known As:
- Spring Hotel Guatemala City
- Hotel Spring Guatemala/Guatemala City