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“Unprofessional”

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Posada Belen Museo Inn
Ranked #10 of 47 Hotels in Guatemala City
Certificate of Excellence
GreenLeadersBronze level
Jamaica, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Unprofessional”
2 of 5 bubbles Reviewed 13 January 2014

My daughter and I stayed at Posada Belen right before Christmas and we made arrangements with the owners Rene and Francesca Sanchinelli to have a taxi pick us up ( it was part of the services offered to customers at an extra fee). We e-mailed them 2 days in advance to confirm the trip and Mr. Sanchinelli wrote back "No problem, the taxi will be waiting for you". Well, we were on time and spent more than two hours waiting for the "taxi", called the hotel a couple of times and nobody picked us up. We ended up taking another car service. Their employees at the hotel were really nice but they explained that it was the owner who did the arrangements and we NEVER heard an apology from him. Rene and Francesca Sanchinelli knew of the the problem, because we were told so and they could not be professional enough to call us while we were there or write to us afterwards. In fact we never met them or heard from them once in Guatemala. Not a way to conduct business! Not going back.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kittykat214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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304 reviews from our community

Traveller rating
    188
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    23
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

The Posada Belen Inn is not fancy but the rooms are clean, nicely decorated and Francesca who owns the place with her husband, is an absolute gem. I was traveling on my own for the first time and quite nervous about coming to Guatemala after everything I had read on line before coming. Francesca set up my whole trip for me which included a stay at her hotel, three times during the 10 day trip, and it was a wonderful trip. I can't say enough about Francesca and her staff, all of whom were very warm and friendly. If you are looking for a fancy hotel with lots of amenities, this is not the hotel for you, but if you are looking for somewhere where you are made to feel like family, which is clean and safe, I would highly recommend this hotel.

Room Tip: I slept in three different rooms and they were all good
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelnut58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

This place was great. The hotel was adorable, hot showers, friendly staff. Good location if you want to walk around Zona 1. Just a heads up, when I was there breakfast was a bit pricey (almost twice the price elsewhere) so we just wandered around town instead, but overall, very happy with this choice.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindsey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tegucigalpa, Francisco Morazan, Honduras
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed 3 January 2014

As the name of the hotel says, the hotel itself is like a museum. Colonial-style building and nicely decorated rooms.. And there are many materials from archeological sites maybe of Mayan ruins. Staff are also very friendly with warm hospitality. I strongly recommend this hotel especially when you visit Guatemala for the first time.

Stayed November 2013, travelled with family
Helpful?
Thank VioletaSara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 December 2013

I stayed at the Posada Belen for a few weeks in the Spring of 2013 for work. Because I used to live in Guatemala City (just a few blocks from the Posada Belen!), I rarely had a reason to stay at any hotel. However, this time I really fell in love with this cozy and hospitable inn. It is a far cry from the ultra-modern hotels you will find in Zone 9 or 10 of the city, however. This is a lower-key, bed and breakfast style, colonial Guatemalan home. Much better, in my opinion.

Francesca and the rest of the staff are incredibly friendly and helpful. They went out of their way to make me (and the rest of the guests) feel at home. The food was also heads above the food I have had in other hotels in Guatemala--a bit pricey, true, but worth it from time to time.

There is a dining room as well as several other tables surrounding the flower-filled patio where meetings can be organized too, if necessary. Again, the staff was very helpful and flexible with our needs.

I would absolutely recommend this as a home base in Guatemala City. The other travelers I met there had returned time and time again. They also host small university or NGO groups who come back year after year to the Posada Belen, which leads me to believe that the level of service is consistently good! I will definitely be coming back, even if it is just to say hello to the great staff.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Carrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yellowknife, Canada
Level Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 17 December 2013

They sent a trusted taxi for us, the style is homey situated right in Zona 1, close to everything, it is a good place to stay. The staff is helpful and the interior of the hotel feels more like a home than a hotel

Room Tip: use internet to book, they actually have a very good web site for travelers.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Veillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid
Level Contributor
551 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
3 of 5 bubbles Reviewed 16 December 2013

We booked through booking.com a few days before arriving to Guatemala, and paid in advance by paypal. When arriving to Posada Belén, it´s quite a contrast : the only nicely painted façade in a quite run down street/area. Inside, it was quite another thing, with spaceous rooms around a lovely patio with loads of plants, and a dining room between museum artefacts. Great to discover safely Ciudad de Guatemala on foot, although at night, there´s nowhere near to dine, so we booked the in-house dinner (13$/pers). Food very decent, but we felt that this, as all the prices are given in US$, is another example of dedicating the place to US tourists; as European tourists, we lose twice - in exchange rates - when paying in quetzal. The breakfast here costs 7.5$, which we considered way too expensive : in nearby coffee rooms, you can have a wonderful breakfast for less than half of this price.

Room Tip: I guess it mainly comes down to chosing the type of bed you want. We wanted a double bed (cama de m...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onzils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Posada Belen Museo Inn

Property: Posada Belen Museo Inn
Address: 13 Calle a 10-30 | Historic Center, Guatemala City 01001, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#1 Best Value Hotel in Guatemala City
#2 Green Hotel in Guatemala City
#4 Business Hotel in Guatemala City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Posada Belen Museo Inn 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Posada Belen is located in a fine colonial style home built in 1873 converted into an intimate Museum Inn, centrally located in a quiet street of the historical center of Guatemala City about 3 miles north from the airport (10-15 Minutes), run by the same family since opened in 1972 to international tourism. Posada Belen was slowly transformed from a colonial style home into a very special inn. Highly recommended in most important travel guides and by former guests/friends, with over 300 authentic registered Mayan artifacts on display as well as unique antique handicrafts plus many primitive paintings makes Posada Belen a true Museum, but most of all we are a clean, safe, centrally located, quiet, moderately priced, with good beds, great food, friendly relaxed atmosphere, and authentic HOME to start, end or organize your journey in Guatemala. We are conveniently located to visit any of the museums in Guatemala city, walk to the relief map, national palace, central market (lowest prices in the country for handcrafts), visit the pre classic Mayan ruins and museum of Kaminal Juyu, dozens of monumental churches , We are blocks away from the bus stations to Tikal, Xela, Antigua, Coban, Chiquimula, Rio Dulce. Etc. Shuttles are also available from the inn door. Guided walking City tour is available, Guatemala city is important if you really want to understand our culture and its history. We will be happy to help you with your itinerary and up to date travel and safety information. The Posada Belen is especially safe for women traveling alone. We have a pick up service available at any hour of day or night to all persons who will like to have a friendly and safe welcome into Guatemala's airport for about the same price as a taxi (depending on the arrival time from $10 to $15), we know we are not for everybody, our clients are usually smart people with lots of travel experience, who are looking for comfortably way to enjoy true Guatemalan culture and also likes to stay in a place with character. ... more   less 
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Also Known As:
Posada Belen Museo Hotel
Hotel Posada Belen Museo
Posada Belen Museo Inn Guatemala/Guatemala City

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