I arrived at this hotel two hours before their posted check-in ( 3:00 pm ) and was told that my room will be ready in 40 minutes, when I returned they told me 10 more minutes. I decided to sit down at the lobby to wait and half and hour passed being ignored by the front desk.
I asked the girl to tell me the truth and not keep me waiting longer and she just shrugged and didn`t give me a straight answer.
I asked for a city map and they didn`t have one.
I decided to leave and came back 3 hours later. When they took me to my room it was a double bed and not the junior suite I had booked.
One morning "somebody" called my room twice waking me up. When I complained they told me that they wouldn`t know who did even though all calls incoming and outgoing from the rooms are recorded.
Management should have a talk with the two girls working that day ( 11/02/12 ).
Some people don`t like certain people and shouldn`t be working in the service industry.
- Official Description (provided by the hotel):
- With its unmistakable style and Quality, we belong to ACCOR HOTELS world group, with more than 4,000 hotels around the world. We are in Guatemala City just 8 minutes from La Aurora International Airport, located in the heart of the Living and Financial Center City Area, near the best shopping centers. We have 99 suites with 1 or 2 rooms, with up to 4 connected rooms, all with air conditioning, fully equipped kitchenette, safety deposit box, internet, LCD TV, cable, DVD, work desk, mini bar, electronic locks, windows with noise lock. All our suites have balconies overlooking the city and the volcanoes, business center, restaurant and 4 meeting rooms with a maximum capacity of 200 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with ACCOR, Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, Ebookers, Cancelon and getaroom.com so you can book your Mercure Casa Veranda Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercure Guatemala City
- Accor Guatemala City
- Mercure Casa Veranda Guatemala Guatemala City