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“Very scenic hotel”
Review of Jardines del Lago

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Jardines del Lago
Ranked #6 of 29 Hotels in Panajachel
Certificate of Excellence
Welwyn
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Very scenic hotel”
Reviewed 8 March 2013 via mobile

Some friends and I stayed at Hotel Jardines de Lago for one night. The grounds are absolutely beautiful. As you look outside as you eat in the restaurant, you see beautiful Lake Atilan and a volcano.A great view. The food in the restaurant is very good, and in the morning you get a free buffet breakfast.lots of relaxing places to sit and relax on the grounds and on the dock.we were picked up from the dock to go on a boat trip that took you across the lake ,and you got out to walk around three towns. This was a nice trip. The rooms were nice and clean. There was a wedding their that night. A nice place to be married. This is a very nice spot.

Stayed February 2013, travelled with friends
Helpful?
Thank Cases
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review, 29 March 2013
Our restaurant "Vaqueros" is very well located as you said at the same time be tasting our delicious dishes also enjoy a wonderful view, we hope your next visit will be treated as you wish by family Lake Gardens
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Raleigh, North Carolina
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 March 2013

I highly recommend this place for its wonderful location and view of the lake. Every morning you will be stunned at how gorgeous it really is. They have hammocks for you to enjoy some time outside when you're tired of walking all day. The garden is constantly being trimmed and cared for. You feel like you've found a tiny piece of paradise.

The only downside is the cold water. I don't think it ever got very warm so showers were very refreshing! Still, the staff was helpful and the views and location made it a great experience. It is a very good deal for the price.

Breakfast is filling, healthy and delicious. (It is included in the stay). They make omelets to order and always have fresh fruit.

Room Tip: I don't know all the options, but ask for a view of the lake!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Murry09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review, 29 March 2013
We are pleased about your experience, good to talk about, and as you could tell that our staff is fully committed to his work.
Regarding the breakfast always offer fresh produce makes it better serving our guests.
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Geneva, Switzerland
Level Contributor
5 reviews
3 hotel reviews
Reviewed 17 February 2013

This hotel has probably the best panorama with the lovely garden in front of the lake and the volcano. A little paradise to chill out in a hamac. The rooms're good. Only problem, the restaurant is very urf but the food isn't in the same level,

Room Tip: The rooms in the floor's garden have the sunset.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elena c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 February 2013 via mobile

We arrived at the this hotel not really knowing what to expect. Our initial reaction was one of "great location but the rooms are a little bare". They reminded me a lot of rooms I've stayed in when staying in roadside motels. They had no in-room water boiling facilities for example and the towels were getting pretty threadbare. Though there was a view of the lake from the room it was through the window that looked across the walkway to the rooms meaning if you wanted to look out at the view you were also inviting everyone to look in at you. Other tiny annoyances were things like an inability to get boiling water before 7am, the complimentary coffee in the reception was luke warm as was the "hot food" at the breakfast buffet.

Well - all of this became quickly forgotten about once we settled in and started to fully appreciate the quality of the staff. The people at the reception were hugely helpful and accommodating and responded very quickly and efficiently to our requests for help for tour related stuff.

The hotel also has super fast free wifi in the rooms. The signal wasn't diminished in our room.

It is spectacularly located on the lake itself with its own jetty that is used to hop on boat trips to different places on the lake. It's also located in one of those ideal distances from the centre of action in town - close enough to call "close" but far enough away not to be annoyed by the noise.

I would recommend this to anyone not expecting 5 Star but wants a genuinely comfortable and positive experience.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deangallagher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review, 29 March 2013
We appreciate your comments we have solved the problems described, we assure you that during your next visit will be total satisfaction. We are pleased to know that the service provided has been satisfactory and that you enjoyed the wonderful location in which we find ourselves.
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Fredericton, Canada
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 February 2013

If you plan to stay in the hotel and relax a bit, this is the place for you. The "property has a huge garden with lots of flowers, hammocks and seating areas. There is even a patio set on the wharf.

We stayed there for three nights Breakfast was included. If you pay cash, you don't have to pay the 22% hotel tax which is on all Guatemala hotels.

The rooms were ok. Great cable TV and free wi-fi.

Room Tip: Any room facing the lake and garden
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank cavendish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review, 29 March 2013
Thanks for your comment, the objective of our large green area is the desire that our guests can have contact with nature during your stay and enjoy the beauty of our ornamental plants that provide a spectacular setting to "Lake Atitlan".
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New Haven
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 8 January 2013

Very comfortable hotel with friendly staff and comfortable rooms. Beautiful view of the lake and we often relaxed at the end of a day by sitting in their lounge chairs overlooking the beautiful lake view. Breakfast was plentiful and had lots of good choices. Hotel manager was very helpful. As mentioned the hotel is a nice distance from the center of town so that is a plus in my book. Yes there is some loud music played during the day but by the time we went to bed the music ceased. There was also natural music from the many stray dogs in town singing a symphony in the wee hours of the morning. Rooms are simple and basic but this is what you pay for. Sound insulation is not the best. If you're looking for more luxury it's there to be had elsewhere in town. I'd definitely return here.

Room Tip: We stayed on the 2nd floor which I think was quieter.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank chaimlit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review, 21 January 2013
We hope forward to seeing you again, we are pleased to know that you enjoy your stay with us appreciate the comment as this encourages us to keep improving every day the service we offer. Our purpose is to make all our guests as you enjoy our services and simultaneously enjoy the beautiful scenery around us.
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Washington DC, District of Columbia
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 January 2013

Music, music, music from sun up to sun down. So loud during the day that I couldn't watch a television show. I wanted to enjoy the beautiful view of the lake and the volcanoes on the hammocks that they provided, but I couldn't read my book or enjoy any peace and quiet due to the continuous noise!
The rooms are old, concrete and brick structures, no decorations. The towels are dingy, the shower stall drain was partially clogged. The front desk staff were not friendly. The lawn maintenance staff were great, though!
The hotel was the perfect distance away from the busy shopping area, not too close, but only a very quick walk away.
There are plenty of other hotel in this area and a few others, with the same beautiful views. My advice is to book one of the other ones. I think this is the first "poor" review I have ever posted about something, but this hotel really earned it. I would not suggest this hotel.

Room Tip: If you must stay here, I would suggest a room on the second floor, as far away from the restaurant a...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review, 21 January 2013
Unfortunately, the music has bothered his stay in Panajachel, to liven up the holidays of the year (December), put music in the spaces of the hotel. We apologize for breaking his quiet time with this. Our main function is to satisfy the tastes and needs of the guests, with the rest of them. As for the rooms, we commented that as part of our policies preserve the infrastructure that had previously (since it is a building with more than 50 years old) giving constant maintenance and modern decorations. Being an environmentally friendly hotel backed by certifications of sustainability is a painstaking process and special for each of the procedures and functions that are performed within the same, this includes the preservation of infrastructure and new development with minimal impacts social and environmental well especially in personnel training and customer service.
Thank you for your review, is quite important for us to know the level of satisfaction of our customers and act in relation to what happened, hoping you can give us another opportunity to show that we are the ideal place to relax and enjoy Panajachel Lake Atitlan.
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Additional Information about Jardines del Lago

Property: Jardines del Lago
Address: Calle Monterrey, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Panajachel
#4 Family Hotel in Panajachel
Price Range (Based on Average Rates): £
Hotel Class:3 star — Jardines del Lago 3*
Number of rooms: 30
Official Description (provided by the hotel):
Offering a beautiful setting on Atitlan Lake, recognized as one of the most beautiful lakes in the world, Hotel y Centro de Convenciones Jardines del Lago has attractive rooms. Set in gardens, it features a restaurant and a terrace with lake views. ... more   less 
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Also Known As:
Jardines Del Lago Panajachel, Lake Atitlan, Guatemala

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