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“Terrible Service” 1 of 5 bubbles
Review of Hotel Atitlan

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Hotel Atitlan
Ranked #2 of 30 Hotels in Panajachel
Certificate of Excellence
Guatemala Department, Guatemala
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible Service”
1 of 5 bubbles Reviewed 12 April 2014 via mobile

Hotel with great view of the lake and wonderful gardens but with a terrible service... Rooms are small and beds uncomfortable... The service staff is not friendly and overall way over priced... There are much better options around the lake..

Stayed April 2014
Helpful?
2 Thank Jwever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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731 reviews from our community

Traveller rating
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    65
    24
    32
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Tel Aviv, Israel
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

Recommended in 100% for a wonderful time to spend in Atitlan lake. the garden with thousands of rare plants and flowers, parrots and tukans, peacocks and ducks... every thing by the amazing lake and the 3 volcanoes. it's must to stay in this hotel

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karmi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los Angeles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 March 2014 via mobile

My husband and I stayed in a suit and it was absolutely lovely. We had the best service and view. We had a wonderful stay at this hotel. Will most definitely recommend and will come back and stay here.

Stayed March 2014, travelled as a couple
Helpful?
Thank debora118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, New Jersey
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed 15 March 2014

Its hard to tell if this is a beautiful botanic garden with a great hotel or a great hotel with a beautiful botanic garden! The hotel is off a small landscaped courtyard. After checking in to our wonderfully decorated room, we couldn't wait to go outside and explore the grounds. We were told that the hotel employs 6 full-time gardeners - and their love of what they do is evident on every path and around every turn! The gardens are spectacular, and so is the view from the hotel, restaurant and pool area. Looking out over lake Atitlan, you can see three volcanos. What a setting! Meals were served buffet style and most were typical and average (nothing as memorable as the views). The staff and service were excellent. A cruise across the lake to Santiago for shopping (sharpen your negotiation skills before you go!) was very enjoyable. We have wonderful memories of our stay at Hotel Atitlan.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FineTimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valencian Country, Spain
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 15 March 2014

The garden is the nicest part. If you are unlucky, they put you in a rather oldfashioned, dark room - e.g. without depositbox.

The Restaurant is disapointing for vegetarians. We had the worst French onion soup ever and this in a country where wonderful onions are grown. The other vegetarian dish had a nice Name - which we forgot - for a type of Hamburger. We could not finish it. After this we have not eaten cheese for more than a week.

On Weekends you may have local events, like marriages, with loud music longer than midnight.

Room Tip: Try to get a Suite!
See more room tips
  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 9 March 2014

After reading some of the mixed reviews here on tripadvisor, I was hesitant about staying at this hotel. But I'm glad I did. The building and grounds are absolutely beautiful. The location is hard to beat, with great views of the lake and volcano. My room was spacious, very clean, quiet, and had a spectacular view of the lake, which I didn't realize until I woke up in the morning and drew the curtains to a great sunrise. The fun thing about this hotel too is exploring the different gardens, full of flowers, birds, etc. The lobby area, with the bar, restaurant, and shop are also exquisite. We had a delicious meal there too!

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jordanjc21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buena Park, California
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

What views from your room and the pool area. The Buffet meals and lunch were excellent with first class service. Rooms were older but still had so much class and what a view from your balcony. The grounds are very large with so many different walkways with different varieties of plants. They also have Toucans, Parrots, Macaws, White Peacock, and others. They let the Macaws out during the day and they fly around the grounds. Noticed that the dinnerware and some blankets were made in USA; go figure. Nice lounge bar with decent prices. Another couple took a hike in a private park in back of hotel for 6-7 dollars with waterfalls and bridges.There is also Zip lining there for a extra cost. Town of Panajachel with many fine restaurants and a much more relaxed shopping experience then Santiago Atitlan, is a few miles away. This is paradise.

Room Tip: Stay on second floor for the best views of the lake and grounds.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dave277-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Atitlan

Property: Hotel Atitlan
Address: Finca San Buenaventura | Solola Lago de Atitlan, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Panajachel
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Atitlan 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Nominated by Travel + Leisure; "World's Best Awards 2011".This charming hacienda-style hotel is a formerworking coffee farm situated on the shores of Lake Atitlan, with a picture perfect view of volcanoes San Pedro, Toliman and Atitlan. Highlighting numerous unique Guatemalan traditions with its colorful and vibrant interior, each room is individually decorated with hand-woven fabrics and carpets, handcrafted furniture, paintings and tile floors. All rooms have private balconies and breathtaking views of the lake. The swimming pool and Jacuzzi overlook the entire lake and the hotel's magnificent wedding, tropical and rose gardens. The Botanical Gardens of Hotel Atitlan are a true garden lover's paradise. Bird-watching is a popular pastime within its botanical gardens. Enjoy a cocktail or a refreshing tea from the selection of tea infusions by the fire in the hotel's bar, and dine in an elegant setting where you will savor regional and international cuisine. You can't miss this beautiful Hotel!!! ... more   less 
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Also Known As:
Atitlan Hotel Panajachel
Hotel Atitlan Panajachel, Lake Atitlan, Guatemala

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