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“Poor Service”
Review of Hotel Atitlan

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Hotel Atitlan
Ranked #2 of 29 Hotels in Panajachel
Certificate of Excellence
Reviewed 22 April 2014 via mobile

The experience of our stay in the hotel was ruined because the service was poor.
The lines at the breafast were long. Could not get a refill for the coffee glass. Room sevice was not available. There is no coffee maker or kettle in the room so it is practically impossible to get hot water without visiting the restaurant which opens only at seven a.m.
The hotel is far from town.
We also had a security problem - The balcony door could not be locked. When we indicated this to the reception they promised to fix it which they did not.

The Hotel is located in a beautiful lake shore in the midth of an exquisit garden. But because the service is poor I do not recommend this hotel.

Stayed: April 2014, travelled as a couple
3  Thank benzvi_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 April 2014

The hotel is on the shore of beautiful Lake Atitlan and surrounded by luxurious gardens which are very well maintained. I understand that all rooms overlook the lake but the view may be partially obscured by the equally attractive gardens. My room had a very comfortable king sized bed with a spacious bathroom including a shower with plenty of space. At the back of my room in the garden there was a man made babbling stream which was an ideal accompaniment for going to sleep. The restaurant which has both inside and outside areas offers a buffet with a wide choice of offerings of good quality. I stayed two nights and was very comfortable.

Stayed: April 2014, travelled solo
Thank Tony1784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

I stayed for one night last week and really enjoyed my stay. I had lunch with friends at the pool upon arrival. The food is good - nothing spectacular - but good. The pool area is beautiful so we used the pool at hot tub for a few hours before dinner. The room was clean and comfortable. The front desk staff was helpful and multilingual. Beautiful view of the lake and gardens. My only complaint was the peacock making noise at 4:00am. I would visit again.

  • Stayed: April 2014, travelled with friends
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Thank CJDittes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

A lovely character hotel, reflecting Guatemala in it's colourful decor, but.... No tea/coffee making in room, No iron or board/trouser press (asked for iron at desk and got one that reminded me of the 60's - no board), No air-con or fan! No water!. Have to pay for everything. Oh, and no ice!! Did ask nice man at bar one night and got cup full to take to my room. Clean room. Hard beds which many older visitors complained about to each other. Pool not cleaned - lots of debris floating about. Nice hot pool, but both closed from 6pm, when guests actually wanted to use them!
Breakfast really not worth the Q110 (about £8.50). And charged this if only had toast! Drinks at bar expensive.Staff not overly helpful or friendly. There is a basic gym (didn't use).
We stayed for 3 nights for a wedding, and was a lovely venue for the event as the gardens are beautiful and there are views over the lake.Birds are kept largely caged in the grounds for all to see (Peacocks, Toucans, Parrots and Love birds).There is a jetty so that you can have a boat pull up to the grounds of the Hotel (as we did one night for a boat party, and had a sight-seeing boat dock there one day). So, lovely outside, but 5 stars it isn't!! Wouldn't stay again.

  • Stayed: April 2014, travelled with family
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1  Thank footdoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014 via mobile

Hotel with great view of the lake and wonderful gardens but with a terrible service... Rooms are small and beds uncomfortable... The service staff is not friendly and overall way over priced... There are much better options around the lake..

Stayed: April 2014
2  Thank Jwever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

Recommended in 100% for a wonderful time to spend in Atitlan lake. the garden with thousands of rare plants and flowers, parrots and tukans, peacocks and ducks... every thing by the amazing lake and the 3 volcanoes. it's must to stay in this hotel

  • Stayed: March 2014, travelled as a couple
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Thank Karmi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014 via mobile

My husband and I stayed in a suit and it was absolutely lovely. We had the best service and view. We had a wonderful stay at this hotel. Will most definitely recommend and will come back and stay here.

Stayed: March 2014, travelled as a couple
Thank debora118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Atitlan

Address: Finca San Buenaventura | Solola Lago de Atitlan, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 29 Hotels in Panajachel
Price Range: £126 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Atitlan 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Nominated by Travel + Leisure; "World's Best Awards 2011".This charming hacienda-style hotel is a formerworking coffee farm situated on the shores of Lake Atitlan, with a picture perfect view of volcanoes San Pedro, Toliman and Atitlan. Highlighting numerous unique Guatemalan traditions with its colorful and vibrant interior, each room is individually decorated with hand-woven fabrics and carpets, handcrafted furniture, paintings and tile floors. All rooms have private balconies and breathtaking views of the lake. The swimming pool and Jacuzzi overlook the entire lake and the hotel's magnificent wedding, tropical and rose gardens. The Botanical Gardens of Hotel Atitlan are a true garden lover's paradise. Bird-watching is a popular pastime within its botanical gardens. Enjoy a cocktail or a refreshing tea from the selection of tea infusions by the fire in the hotel's bar, and dine in an elegant setting where you will savor regional and international cuisine. You can't miss this beautiful Hotel!!! ... more   less 
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Also Known As:
Atitlan Hotel Panajachel
Hotel Atitlan Panajachel, Lake Atitlan, Guatemala

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