The experience of our stay in the hotel was ruined because the service was poor.
The lines at the breafast were long. Could not get a refill for the coffee glass. Room sevice was not available. There is no coffee maker or kettle in the room so it is practically impossible to get hot water without visiting the restaurant which opens only at seven a.m.
The hotel is far from town.
We also had a security problem - The balcony door could not be locked. When we indicated this to the reception they promised to fix it which they did not.
The Hotel is located in a beautiful lake shore in the midth of an exquisit garden. But because the service is poor I do not recommend this hotel.
- Official Description (provided by the hotel):
- Nominated by Travel + Leisure; "World's Best Awards 2011".This charming hacienda-style hotel is a formerworking coffee farm situated on the shores of Lake Atitlan, with a picture perfect view of volcanoes San Pedro, Toliman and Atitlan. Highlighting numerous unique Guatemalan traditions with its colorful and vibrant interior, each room is individually decorated with hand-woven fabrics and carpets, handcrafted furniture, paintings and tile floors. All rooms have private balconies and breathtaking views of the lake. The swimming pool and Jacuzzi overlook the entire lake and the hotel's magnificent wedding, tropical and rose gardens. The Botanical Gardens of Hotel Atitlan are a true garden lover's paradise. Bird-watching is a popular pastime within its botanical gardens. Enjoy a cocktail or a refreshing tea from the selection of tea infusions by the fire in the hotel's bar, and dine in an elegant setting where you will savor regional and international cuisine. You can't miss this beautiful Hotel!!! ... more less
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- Also Known As:
- Atitlan Hotel Panajachel
- Hotel Atitlan Panajachel, Lake Atitlan, Guatemala