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“Good location, excellent design, comfortable”
Review of Hotel Atitlan

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Hotel Atitlan
Ranked #2 of 29 Hotels in Panajachel
Certificate of Excellence
Reviewed 12 April 2009

We very much enjoyed our two night stay in this stunningly designed hotel on the N edge of Lake Atitlan, a good base for exploring the western highlands and a destination in itself. On a clear day, there is a dramatic view across the lake towards the volcano

The hotel is surrounded by a beautiful garden with resident exotic birds and has an elegant pool area. The well-executed interior décor has a local theme and the overall atmosphere is peaceful. Our garden level room and bathroom (shower only) were well designed, adequately equipped, well lit – unusual in Guatemala – and had a patio. Only some rooms are within the range of the overpriced WiFi but there were also public computers.

Our two breakfasts and dinners were excellent and all the restaurant and bar staff we met were friendly and competent.

We would rate this hotel four star plus and recommend it.

  • Stayed: March 2009, travelled as a couple
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1  Thank globaltraveller200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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531 - 537 of 824 reviews

Reviewed 10 February 2009

The setting is spectacular- the view of the lake, the volcanoes, the grounds. The property is lush and well maintained. The pool area is magnificent and sitting on the terrace having a snack and drink is a great way to relax when you are there.
The lobby is charming- sofas and chairs covered in Guatemalan textiles. Comfortable and welcoming. We had high expectations for the hotel. While the rooms are large and clean, they are very plain. Beds are hard. If this hotel upgraded their bedding, bathroom ameninties and gave you a few little extras (like bottled water), and got a new chef, it would be absolutely fantastic. It has the potential to be great.

The restaurant is overpriced and the food is mediocre. Breakfasts are nothing special.

This hotel makes a great base for exploring the Highlands region of Guatemala. You can arrange drivers and guides to take you around.
Please make the upgrades to make this hotel great!!

  • Stayed: January 2009
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1  Thank xoxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2008

Hotel Atitlan is still the best place to stay near Panajachel
We stayed quite a few times at the hotel Atitlan over 34 years since their opening.
The place looks better today, the bathrooms are updated, the beautiful gardens are immaculate.
The American chef does a great job in the dining room, creative and well presented meals.
A word of warning however: we tried to book through their webpage and got an answer from a certain Travel agency.
They asked for a 10% non refundable deposit over the value of the total stay,2 nights, no problem.
After they accepted my Visa payment, they then demanded full nonrefundable payment + 10% charge for the use of a credit card.
I protested, with the result after some threatening e-mails, our reservation was cancelled, no refund offered.
Arriving at the hotel, they were gracious and honoured the reservation and the deposit.
Since it was early December we knew there would be vacancies.
I complained, the hotel is working on their website, so they can book direct in the future.

Stayed: December 2008
3  Thank MagooVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2008

it is one of the most beautiful hotels I have ever stayed at. Beautiful decoration, great food, amazing views, kind staff.... I highly recommend this place...and is in great location, far from ugly panajchel

  • Stayed: October 2008, travelled with friends
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1  Thank worldtraveller1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2008

We decided to stay at the Hotel Atitlan because we had heard of the beautiful gardens they have. Needless to say, we were not disappointed! They are beautiful and taken care of with the utmost care. The gardens are divided into "rooms". There is a coffee garden, rose garden, knot garden. and an incredible hibiscus garden. These are just a few of the "rooms".
When we arrived at the hotel, we informed them that the airline had lost our luggage. Juan Carlos at the front desk called the airlines and arranged for them to be delivered the next day. We were happy to see that our room had a fabulous view of the lake and gardens. The room was nice and cozy.
The food at hotel Atitlan was great. we had great soups and fresh salads. If there is something you want and it is not on the menu, they will happily make it for you.
The hotel is hacienda style and is decorated with antiques and indiginous textiles which are lovely.
The hotel shop is the best place to shop and you will not find the things they have there in the markets. I made the mistake of thinking I would find some things cheaper in chichi and not only did I not find those beautiful jackets, what I did find was more expensive! I came to find out that the hotel owner designs the jackets up in her little thatch roof house and no one is ever the same!
The jacuzzi has a beautiful view and we already miss sitting there with their great margaritas. The staff was friendly and helpful. We will return!

  • Stayed: October 2008, travelled as a couple
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1  Thank Margaret1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2008

Having read reviews about Pananjachel we decided to stay at the Hotel Atitlan to see the area. As it turns out this Hotel was the low point of our Guatemalan vacation. The Hotel was build over 38 years ago, and it shows. There have been no updates, the rooms are dark and musty, and the overall ambiance is one of an old resort that has seen better days. To make matters worse bed linens are smelly and ripped, and we had to find out the following day that we shared our bed with flees. The lack of cleanliness and the overall noise at the Hotel made for an unpleasant stay.

The Hotel Atitlñan advertises itself as a 5 Star Resort, and it certainly charges prices that are up there considering we are in Guatemala (over US$200 for a mid-size room). Unfortunately our telephone reservation was changed, and we were charged a much higher rate upon arrival. It was surprising to find plastic cups in the bath rooms (albeit no bottled water). The use of a computer or a taxi ride to the village is being charged before services are rendered. It all seems like an old Hotel property that is descending fast, and an owner who is trying to get as many dollars as she can while it lasts. Speaking of the owner: her misbehaving dogs roam the Hotel, and will persistently beg for food from the tables at the restaurant – not exactly a 5 Star Resort experience.

If you feel that you want to visit the lake there are other Hotels that are less expensive and provide much better service. The Hotel Atitlan however should be avoided at all costs. Stay away!

  • Stayed: October 2008, travelled with family
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3  Thank PAesbonito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2008

We stayed in 4 different hotel during our visit to Guatemala and this property has without a doubt the loveliest gardens and views. Lake Atitlan is not to be missed and this is the place to enjoy it. Unless you take a taxi or tuk tuk you will find it to be an inconvenient walk into Pana. We had most of our meals at the hotel restaurant and it is a little pricey but the food was good with breakfast being the best bang for your bucks. All rooms face the lake. They are just average for comfort. No A/C and no ceiling fans. Shampoo, conditioner, soaps and other little comfort ammenties but no hairdryer or iron in the room. They do have them at the front desk to use in your room if needed. Flimsy lock on the room door. I bring a door stop with me just in case of situations like this and use it under the door at night for a little extra security.
Do tour the lake by boat. We arranged to tour the lake and several of the towns with our guide. We especially loved San Antonio Palopo where we got excellent bargains on linens and textiles. One loom operator has a charming "show room" where she displays her wares and is happy to allow you take photos of the looms and explains how they work. Santiago Atitlan was another town we enjoyed. Our guide took us to see "Maximon" the Mayan god who has a "shrine" located in a private house blocks from the waterside. Very fascinating. Great shopping opportunities is these lakeside villages so don't spend everything in Antigua and Chichi. So interesting to visit the Catholic churches in these places and see how the Mayan and colonial cultures mesh together.
After a busy day touring the lake, relax in the hotel's infinity jacuzzi with the fabulous views of the lake and the volcanoes.
We saw the owner and one of her shih tzu dogs during our stay and I wanted to approach her and compliment her on this beautiful property but she always looked right past me. Very unfriendly demeanor. Never a smile or nod. She must have forgotten she is in the hospitality business. Fortunately the staff has not.

  • Stayed: August 2008, travelled with friends
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Thank Shotlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Atitlan

Address: Finca San Buenaventura | Solola Lago de Atitlan, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 29 Hotels in Panajachel
Price Range: £126 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Atitlan 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Nominated by Travel + Leisure; "World's Best Awards 2011".This charming hacienda-style hotel is a formerworking coffee farm situated on the shores of Lake Atitlan, with a picture perfect view of volcanoes San Pedro, Toliman and Atitlan. Highlighting numerous unique Guatemalan traditions with its colorful and vibrant interior, each room is individually decorated with hand-woven fabrics and carpets, handcrafted furniture, paintings and tile floors. All rooms have private balconies and breathtaking views of the lake. The swimming pool and Jacuzzi overlook the entire lake and the hotel's magnificent wedding, tropical and rose gardens. The Botanical Gardens of Hotel Atitlan are a true garden lover's paradise. Bird-watching is a popular pastime within its botanical gardens. Enjoy a cocktail or a refreshing tea from the selection of tea infusions by the fire in the hotel's bar, and dine in an elegant setting where you will savor regional and international cuisine. You can't miss this beautiful Hotel!!! ... more   less 
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Also Known As:
Atitlan Hotel Panajachel
Hotel Atitlan Panajachel, Lake Atitlan, Guatemala

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