Worst experience I've ever had at a hotel in Panajachel. Our organization routinely brings large groups to the area and we were willing to try the Don Rodrigo. However, we will not be using the hotel again. The staff told us that the rooms would be ready at 3pm, but by 4:15pm our group was still waiting, unable to get in the rooms. Furthermore, when we asked if they could help rectify the situation by offering a discount, they replied that the prices they had quoted us in making the reservations were already discounted at 30% - not true, and not consistent with what they list as their public prices. The staff proceeded to argue with us over what constitutes a "price," adding up percentages on the calculator to include the taxes associated with the rate to prove that they had given us a discount when they had not. They were not willing to offer anything for the inconvenience of having our group of 13 people wait over an hour to get into the rooms. Not recommended.
- Official Description (provided by the hotel):
- Beautiful, quiet, relaxing and unforgetable, these may be the best words to describe your stay at Hotel Posada de Don Rodrigo Panajachel. Located one hour and 45 minutes from La Antigua Guatemala and to where we have taken a little piece of La Antigua. Your will sense the change of landscape, but the same atmosphere of cordiality and service that you experienced in La Antigua. With 28 standard rooms and 11 lake view rooms each with breathtaking views, unique and distinct details. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Agoda, TripOnline SA, Booking.com, Expedia, Ebookers, Cancelon and Evoline ltd so you can book your Hotel Posada de Don Rodrigo Panajachel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Posada De Don Rodrigo Panajachel Lake Atitlan, Guatemala