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“Great view of the lake and volcano”

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Porta Hotel Del Lago
Ranked #4 of 29 Hotels in Panajachel
Certificate of Excellence
GreenLeadersGold level
Reviewed 3 June 2014

We stayed here on May 24, the hotel offer amazing view of the lake and the volcano. The dock was just a minute away if you want to go to Santiago or other Mayan villages. We can watch sunrise and sunset from the balcony. The room is comfortable and clean. Breakfast was wonderful with variety of choices and really fresh fruits. We had a great stay.

  • Stayed: May 2014, travelled as a couple
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2  Thank Kristy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 4 June 2014

Dear Kristy D

Thank you very much for your glowing review.
It gives me pride and pleasure to share your lovely comments with my colleagues.

Once again, thank you so much for this wonderful comment on Tripadvisor!

Regards
Ana María

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139 - 145 of 480 reviews

Reviewed 18 May 2014

If you are only interested in great views of Lago Atitlan and good hot water, Porta del Lago may be for you. But if you would like good customer service, reasonable prices, and a guest-friendly atmosphere...stay elsewhere! This place has really declined in the last 4 years. The hotel overcharges for rooms and then makes it nearly impossible to have pleasant stay without heeding to their ridiculous policies. For example, do not try to park your car when you arrive! They will treat you like a known criminal at the gate. Instead, you must go to reception, get a handwritten ticket, and then return to the parking area. Who is this system for? The hotel! We had to change rooms TWICE before finally getting settled because "the system" (their words) assigned us to a different room. Is there any management here that actually knows what is going on and how to treat customers who are spending close to $200 a night on a room in a developing country? Finally, the gym has mostly broken equipment from the late 90s and the internet is horrible (only functions in the restaurant, no internet in rooms.) Having lived in Guatemala on and off since 2009, I will never recommend this hotel to anyone again. There are much better deals at the lake. The owners of the Porta chain need to fire everyone in management at this location and start again with service-oriented leaders who put guests and amenities above archaic policies and the nickel-dime mentality.

  • Stayed: May 2014, travelled with friends
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3  Thank GeoTeacherCentroAm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

I love to go to the lake but I always go to the same hotel,this time I was ready for a change.
This hotel is nice but,for Guatemala it was very expencive our room with a view of the lake was $180 and breakfast was not included.This hotel is looking tired and the room's were just okey.
But I love the grounds the swiming pools and al the facilities it is perfect for family's with children.
The view of the lake from my room was ameizing,food at the restaurant was average nothing great abut it . Next time I go to the lake I will find someting alse.I did like the friendly staff very helpful and always smile. I just did not like how expencive this weekend was.

Room Tip: This hotel looks very nice in the photos on the internet but so diferent when you get there it was...
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  • Stayed: May 2014, travelled with friends
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Thank lobetravel58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 8 May 2014

Dear Lobetravel58

Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations.
Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve.

Regards
Ana María

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Reviewed 30 April 2014

We arrived at this hotel near Lake Atitlan very tired and anxious to get into our rooms However,
there was no early check in and we had to wait until after 3 p.m.so we were tired and not in a good mood. However, the next day we noticed the fantastic views, lake, volcanoes, swimming
pool, restaurant, etc. The 6 year old with us loved the pool, jacouzzi, people sized checker and
chess boards , and the ice cream! This is a very well run hotel, good service from friendly
people. The one big negative is lack of Wifi in the rooms, not even at a charge. You have to
go to the lobby to have Wi Fi.
The town of Panajachel has shopping, restaurants, banks. In particular there is a store with
pocketbooks so beautiful they could be sold here on Fifth and Madison Avenues.. It is called
Artesanias "Tuy" and is at Calle Santander Zona 2. The nice gentleman there is Antonio Tuy
Tuy. We each bought a bag and do recommend this store in particular.
We also found a deli near the hotel for breakfast, the best in Guatemala.

  • Stayed: April 2014, travelled with family
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3  Thank anemarie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 8 May 2014
Google Translation

Dear Anemarie 7

Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago de Atitlán; nos es de gran ayuda conocer su opinión y agradecemos nos la haya compartido.
Gracias por tomarse el tiempo de escribir su comentario en Tripadvisor.
saludos
Ana María

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Reviewed 24 April 2014

After staying with this hotel brand in Antigua- we booked this hotel for our stay in Panajachel. They were chalk & cheese. Unfriendly & unhelpful staff. Rooms consisted of dated decor. It just wasn't a pleasant stay at all.

Stayed: November 2013, travelled as a couple
2  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 25 April 2014

Dear Sarah M

Thank you for taking the time to review your experience at Porta Hotels. We are pleased that you enjoyed of your stay at Porta Hotel Antigua. However, I was sorry to read that certain parts of your stay in Porta Hotel del Lago did not live up to your expectations.

I've shared your comments with our team about the unfriendly and unhelpful attitudes this situation should not happen, sorry.

We are remodeled 60 rooms and elevators in 2013 and continue remodeling in 2014 our rooms.

We are always striving to better accommodate our guests and we'll take action in the issues you've mentioned.

Please allow us to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Feel free to contact me directly to arrange your reservation. I would be happy to assist you.

Regards
Ana María

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Reviewed 29 March 2014

The Porta Hotel del Lago is a touristy hotel with many floors. The rooms all face the pool area and have balconies. The views of the lake and sunsets are beautiful. the rooms themselves are spacious with comfortable beds and bathroom amenities. The hotel and rooms are in need of renovation but that is an observation, not a complaint. the location is ideal for walking to the small town for shopping and dining.

Room Tip: Get an upper floor to observe the sunsets.
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  • Stayed: January 2014, travelled with friends
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Thank xnyrnkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 5 April 2014

Dear xnyrnkc
Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations.
Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities.
In 2013 we remodeled 60 rooms and elevators, we are continue remodeling in 2014 our facilities, so your comments are welcome
Regard
Ana María

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Reviewed 16 March 2014

The location (walking distance to Panajachel main streets) and the views (Atitlan and volcanoes) are excellent as are the grounds and pool. The room, although they appear to have been recently painted are very tired looking. Staff is extremely friendly and the buffet breakfasts (omelet station) and buffet dinners are quite good.

Room Tip: The higher the better (view wise). All rooms have a small balcony, corner rooms have two balconies.
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  • Stayed: February 2014, travelled with friends
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Thank HappyCanadian13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 21 March 2014

Dear Happy Cana...
Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations.
Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities.
In 2013 we remodeled 60 rooms and elevators, we are continue in 2014 remodeling more rooms and our facilities, so your comments are welcome.
Regards
Ana María

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Phone Number:
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Panajachel
Price Range: £76 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Lake Atitlan, Guatemala

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