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“Great prospects, but mind the teething pains!”

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Banana Palms Hotel Resort & Marina
Ranked #6 of 9 Hotels in Livingston
Colombo, Sri Lanka
Level Contributor
174 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
“Great prospects, but mind the teething pains!”
2 of 5 bubbles Reviewed 2 October 2006

Should have been a highlight of our trip, and in some ways was, but some aspects spoilt the stay a bit. Most could be teething pains and hence should improve, after all it was rather new at the moment we stayed.

PLUS:
* Marvellous location, direct on the lake and with magnicifent garden and lakeside promenade. Nice pool too.
* Really spacious rooms. About 2/3 are suites and that's one we got too (ground floor, slightly different from 1st floor which have a private outside bath).
* Nice restaurant, with large American-style servings

MINUS:
* Staff bad in English, even the front desk hardly spoke it. So worse than all other Guatemala hotels where we stayed, and unacceptable for such a top-class hotel.
* Clumsy information - e.g. no facilities directory in room, and great difficulty getting our laundry arranged.
* Primitive tour services. For the most popular trip, boat to Rio Dulce/Livingston (worth the time and money!), we had to arrange 900 quetzals in CASH as the hotel does the booking but does not act as intermediary in payments. Cash is quite difficult for Europeans in Guatemala (ATM's are more on credit cards and less on our Cirrus/Maestro debit cards), and in the end (after we had come back and finally understood their payment, Spanish Spanish...) the hotel offered to act as intermediary for a _25% extra_ charge. Not really acceptable but with knife-on-our-throat...
* Building work taking place (noise!), extra room area under construction.

  • Liked — Location and rooms
  • Disliked — Staff
  • Tips/Secrets — Some Spanish fluency essential
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ErikandSandya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
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Additional Information about Banana Palms Hotel Resort & Marina

Property: Banana Palms Hotel Resort & Marina
Address: Meters From Castillo de San Felipe 300, Livingston, Rio Dulce 18019, Guatemala
Phone Number:
Region: Guatemala > Izabal Department > Rio Dulce > Livingston
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #6 of 9 Hotels in Livingston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Banana Palms Hotel Resort & Marina 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Banana Palms Resort And Marina
Banana Palms Resort & Marina Hotel Livingston
Banana Palms Hotel Marina

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