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Media Luna Resort & Spa
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Reviews (1,032)
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Reviewed 29 March 2011

We just returned from a week at Media Luna and can only say good things about it. If you are looking for crowded beaches or busy bars, this is not the place for you. However, if you are looking for peace and quiet, good diving, wonderful accommodation and great staff, this is the place.

The cabanas are very lovely and modern. The staff are genuinely friendly and helpful. The grounds are well kept and clean (yes, the "Fog Man" does do his rounds twice a day). The eating area is set up so that each table has a view of the ocean. The food was healthy and there was a good variety. Make sure you take advantage of the pasta bar and espresso machine!

There is good snorkelling right off the hotel, but if you dive, you will not find better dive masters than Ricardo and Claire. They are helpful, friendly and knowledgable. They are just great.

The spa is very nice and set in an exquisite spot on the property, overlooking the ocean. We found Patrick, the Sunwing rep to be quite helpful and friendly.

There are some minor drawbacks such as only one type of beer is available in the all-inclusive package and the cocktails could do with a bit of a make-over. There is shade, but not in abundance, they need some thatched umbrellas on the pool deck. The biggest issue for us was having to refill our own water bottles each time you wanted water. You can purchase water at the bar or refill the two small bottles you receive upon arrival.

There are plenty of day trips available or you can rent a car for the day (US$35) and drive to West End for some shopping and lunch. Then take a water taxi over to West Bay and experience the mob scene on the beach. If you are like the rest of the people we met in our Sunwing group, you will be glad to return to the tranquility of Media Luna.

  • Stayed: March 2011, travelled as a couple
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3  Thank lastcallforboarding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2011

If you are in the shutdown mode, this is the place to go for a nice quiet vacation. On the other hand, there is much work to be done at this resort to get it anywhere near a 5 star. As noted in several other reviews, there are many items missing from the Media Luna and it does make for a boring time to say the least.
The staff and cabanas all deserve the accolades afforded by other submissions, they were excellent on both accounts.
The lack of any type of activities on site as advertised by Sunwing is unacceptable, especially if paying full book price. The rep should have gone into shop business, he was more song and dance than assistance of any type, made some pretty sad jokes when he had customers directing issues at him.No A La Carte restaurant was a disappointment, and then to get a "bad" bottle of wine to boot did not help the situation. A very sparse selection at the one and only bar was also a concern.
As others have stated, no shade on a full wooden deck made some afternoons uncomfortable due the heat, which I don't mind, but I stayed with SPF 15 the second half of the week when usually I drop down to 8.
We did several excursions, as much to get off the resort as opposed to just sightseeing.
West End & West Bay areas definitely more lively, and I would say the snorkelling just beyond the Aqua Centre is some of the best that I've done in my years of travel.
The twice daily "fogging" for mosquitos was too funny. Buddy would spend 10 mins. in dining area, even with settings out on the tables.
All in all, has potential, not yet worth the rating and cost associated.

  • Stayed: March 2011, travelled with friends
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1  Thank brewers99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2011

I was extremely upset when Sunwing sent us to this resort, the original roulette did not include the Media , if it had I would have chose a different resort as I wanted to be on the west bay beach !
Every attempt was made to get Sunwing to accommodate us in the west bay , but they were completely unhelpful. ( doubt I will travel with them again) Upon finding out we were destined for the Media I was bent on having a bad time ! But, the resort is truly beautiful ! the staff did everything in their power to insure our stay was pleasant, the grounds are lush and well maintained, the resort is very clean, as are the pools and beach, the drinks included in the deal are limited and the food is
suspicious at best (many were sick) food that was to be served hot was cold and that that was to be cold
was warm. All of the negatives are merely from opening prematurely and I'm sure that this resort , on completion will be one of the best on the island ! It's isolation means you have to commute each day to find adventure, but this offers up an opportunity to see the island and I'm sure ,in time , small businesses will pop up in the area thus creating jobs for the locals and hopefully spreading the wealth
throughout the island , right now everything is in the west end, which when the cruise ships come in
is over crowded. cheers to the staff at the Media , who , with very little to work with , do a great job
Thanks to the Roatan renegades (you know who you are) for the many laughs and good times
All in all , despite going in with a poor attitude, I had a wonderful vacation.

  • Stayed: March 2011, travelled as a couple
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1  Thank bananabob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2011

Sunwing Canada and Henry Morgan Resorts should be ashamed for misrepresenting the Media Luna Resort & Spa and deceiving their Canadian clients. What was advertised by Sunwing at a significant cost WAS NOT what they delivered. And this after receiving a return email from HM Resorts (Management company) more than two months prior to our departure confirming that the resort had been completed and ALL the amenities advertised by Sunwing were available. What a joke.

We chose this resort because it was located off the beaten path in a secluded bay. We knew the snorkelling would be great in this location and it was. We're in our early 50's and have been travelling with the same friends to all inclusive resorts in Mexico, all over the Caribbean, & Central America for many years and have stayed in a variety of resorts ranging from 3-5 stars. We're pretty easy and flexible travellers and have a blast wherever we go. This resort was advertised and priced as a 4.5 star resort - it might be some day, but right now it's not.

PROS:
Without a doubt, the resort Staff and the cabanas are 5 star quality. The buffet was fairly good (not exceptional). There was excellent snorkelling off the diver's dock. The Guest Relations Manager (Davey) was terrific and went above and beyond the call of duty.

CONS:
There is NO OUTDOOR SHADE, no tables/chairs/umbrellas on extensive and impressive decking (only lounge chairs), no beach bar/grill and no a la carte restaurant as advertised. There is no fresh orange juice, just watered down tang (c'mon, a 4.5 star resort?). The bar is terribly understocked (only 5-6 bottles of liquor and limited beer) and the set-up is very disfunctional - be prepared for additional costs for rye or gin and $4/can for Canada Dry tonic!

We took a cab into town ($40) to buy gin and island brand kahlua ($5-$6 each bottle), tonic and other mix ($5) and set up our own bar at one of our three cabanas for the week - oh ya, we also bought a bottle of ketchup that got passed around from table to table at breakfast.

None of the activities or equipment listed in the Sunwing book is available on site (only at the Henry Morgan which is several miles away). The reception/lobby area is not finished and the gift shop is barely stocked and rarely open. The pool and beach were ok for all 52 of us, but won't accommodate the resort at full capacity. The fogging for mosquitos/sand flies can't possibly be healthy or environmentally friendly (protected marine area) - besides, the fogger only succeeded in driving the bugs from the cabanas down to the pool and dining area! After Bite (ammonia) helped get us through the nasty bug bites (similar to chicken pox) and the jelly fish stings!

On Day 2, Sunwing Rep Patrick was ill-equipped to respond to our concerns and the fact that Sunwing didn't deliver what was advertised. We maintained that we should have been informed prior to departure and given the opportunity to revise our plans. Reluctantly, Patrick did make arrangements for four of us to transfer to the Henry Morgan for our second week (Mar.7-14). He indicated that additional fees would apply. We refused to pay anything further and presume Sunwing ate any additional costs. Our second week at the Henry Morgan was much more enjoyable. Given there was no shade provided, they should have transferred all of us mid way through the first week (Feb.28-Mar.7).

SUGGESTIONS:
The Media Luna should provide a complimentary shuttle to town a couple of times per week due to its remote location. ALL drinks at the bar should be included for the price of this resort - bottles of local brand liquour and liqueurs were extremely cheap to buy in town - the resort should supply them all and stop putting their Staff in a position where they have to nickel and dime their guests to death for standard bar supplies.

Sunwing should stop selling this resort until such time it is ready to receive guests. They cannot continue to send pasty skinned Canadians to a resort with NO OUTDOOR SHADE - Canadians don't come all this way and pay all this money to sit inside.

If you're thinking of going to the Media Luna, give it a year or so for Sunwing and HM Resorts to get their act together... OR...

Pack your own umbrella, your own booze and your own mix. Oh ya, don't forget your gas mask and have fun dealing with Patrick, Sunwing & HM Resorts. Good luck with that.

  • Stayed: February 2011, travelled with friends
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3  Thank MKDK24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2011

We were at this resort from Feb 28, 2011 to March 7, 2011

-The Media Luna Resort and Spa is not a 4 plus star Resort.

-The cabanas & service from the staff are a 5 star. The cabanas were amazing. But the rest is maybe a 2 star.

- Sunwing website advertised 2 bars, but there is only 1. The 2nd bar has not been built yet. The drinks included at the bar are the following: Imperial beer, rum, vodka, tequilla (this includes cocktails), red wine & white wine. If you want a bottle of wine you must purchase it, as well as any other kind of liquor such as, gin, bailey's, rye, etc and Carona. They only had 6 bottle of liquor when we were there & they ran out of rum the second day. They did get more rum for the following day. They also ran out of coke for a day. The bar closes at 11:00pm. (I stay up later at my own home than I did when I was on vacation).

- There is rarely snacks between breakfast & lunch.

- The a la carte dinner is great but it is not served in a restaurant. It is served out of an empty cabana with curtains on the windows so you can't see the chef cook. My guess would be is that the restaurant has not been built yet. The a la carte needs to be booked at the front desk. The first a la carte is included, anything after that is $40.00 american.

- The only salad dressing available is vinegar & oil. One pepper shaker up on the buffet table. We asked for ketchup repeatedly but we were told there was none. We paid for a taxi to go into town to buy a bottle & then the next day they had some out. The snacks in the afternoon were in 2 metal buffet containers, it was not a snack bar like other resorts have.

- The only shop the resort had was the Dive Shop, which was closed most of the duration of our stay. We ordered more sunscreen from the shop but it never arrived.

- Daily activities are very minimal. One day we played BINGO, we were offered Janga & a staff put chairs in the ocean and brought a ball for volley ball. There was no archery or ping pong. There was nightly entertainment. There was also a man playing a claranet most of the week. He would play during lunch and in the afternoon. He got tiresome because he would play the same songs continually.

- You don't need to pay for snorkelling there is excellent snorkelling off of the diving centres dock. Watch out for the jelly fish! There is beautiful coral and many varieties of fish along the reef. West Bay also has amazing snorkelling with no jelly fish. There are tons of fish, coral, & starfish there.

-If you want to go to the spa you must book you treatments 24 hours in advance. The service here is excellent.

- Most of the activities are located in west bay and a bus/van will have to drive 45minutes to get there. Its worth it.

-I didn't see any mosquitos because they fog the resort at 04:00 in the morning and 4:00 in the evening. There are sand fleas though. The bite and can get very itchy depending on the person. They can also leave welts. The best thing to use to deterr the sand fleas is baby oil, because they will be unable to hold onto your skin and will slide off. They are very small.

- there was a total of 52 people staying at the resort the week we went, and 92 people the week before. We met people who were to stay there for 2 weeks but chose to get a transfer to another Henry Morgan Hotel instead.

- There are no umbrellas for shade and minimal natural shade.

It is a beautiful place and when it is finished this resort will be amazing. The potential is there. I feel like it was falsely advertised and the Resort should not have been opened quite yet. It is the perfect resort to go to if you want to do absolutly nothing and have an early night. It is not terrible but it definately could have been better.

  • Stayed: February 2011, travelled as a couple
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1  Thank runtzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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