My husband and I went to Media Luna on our honeymoon from January 30, 2012 to February 6, 2012. The weather was horrible it rained 5 out of 7 days. This could not be prevented at all but was disappointing for a holiday vacation from the snow back home. Media Luna that claims to be a 4 and a half star resort was lacking huge in service, food quality and very poor management. They ran out of Rum and we were told we could not have rum even though it is included in our all inclusive package and a good 12 year bottle was sitting right there on the bar staring us in the face. Then we were told it was a 2 drink maximum per person for service at the bar and when we asked when this rule came into play as it was not in force for the whole week they had the audacity to blame it on Sunwing! (which is a straight out lie) There was never anyone directly in charge or someone who would take responsibility or the blame when it came down to it. No phone's in the rooms to contact anyone for help, no alarm clocks in rooms or wake up call's available you were on your own. The food was bland and the same thing for lunch was served at dinner, breakfast was the same day to day. No variety. The entertainment was childish for an adult only resort with dancing and trivia games, kareokee one night and Disco all the rest of the time with mostly Italian music. There were 30 Canadian there vs. 110 Italian's. The difference in treatment that we received vs. the Italian's was insulting and discriminating. Once the Italian's arrived 2 days after we did special snacks were brought out on the bar in the morning's for them to have with their cappuccino's and espresso's, they brought their own chef and their own Italian singer, they had special cake's delivered to their table's at dinner as well as wine's and a special a la carte dinner that was not available to us Canadian's. They would separate us in the dinning room Canadian's were to the left and Italian's to the right and they had white linen table cloth's and candle light dinner with salt and pepper shaker's on their table's while our table's were bare. They had server's serving them while we had to get up to get our own food, water, wine, coffee ect. we even had to clear our own plate's at times as they would pile up on the table.
The beach at Media Luna is very tiny only about 30 people can tightly lay out on the beach at a time so it is a fight for those spot's early in the morning. The sand flies are terrible I do not care what anybody else say's I have been home for 1 week now and I am still scratching and have scars and welt's left over from them. Off Deep Woods 8 and Off Skintastic does not work. I think it attracted them more. The resort does spray twice a day and it smell's horrible. However they still get to you.
The resort is new and is beautiful to look at, if you want a resort to hang out by the pool then this is your place. The entertainment staff have alot of energy and are very friendly.
Just be aware that the resort caters to Italian's and it is owed by Italian's and they are not very pleasant to us Canadian's they would bud in front of you at the buffet line's for food, shout over your shoulder for drinks when you are at the front of the bar (by the way there is only one bar for the entire resort and no one serve's drink's you have to get them yourself). The one day we were playing a game of volleyball in the pool and I asked a gentleman (Italian gentlemen) his name his reply " I do not speak English, I am Italian" really? Wow the audacity, just plain old ignorance. We could always feel them talking about us and pointing and laughing. Like I say never in my life have I felt so discriminated against for doing absolutely nothing but being kind and Canadian.
We will never be returning to this resort and would recommend that you try the West End and stay at the Mayan Princess as we had an amazing first week there for our wedding with friends and Family a group of 30 of us who all absolutely loved it! It was like night and day!!
- Official Description (provided by the hotel):
- The Pearl of the Caribbean… refined, precious, endowed with an innate elegance without the confines of time.Are you searching for a refuge in the pure nature?Do you want an eco-Lodge that respects the natural harmony of the elements?Are you seeking absolute relaxation with personal treatment …To you who want the “luna”… Experience…have found it!! ... more less
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- Also Known As:
- Media Luna Resort And Spa
- Media Luna Hotel Roatan
- Media Luna Resort & Spa Roatan, Honduras - Bay Islands