The most disappointing hotel amongst 12 in a summer Central American tour! ]
Where to start? Dark and gloomy = yes. Heated pool = not heated. Tea & coffee in room = not. Order drinks by the pool = no. One combined bill for food and drink in restaurant = no. Able to pay by credit card = yes, but the receptionist expects you to give him your PIN = no. English speaking = no (not that I hold that against anywhere, but you should be aware).
The rooms were pleasant enough, and once you got the hang of a different wifi connect in the lobby compared with the rooms, that worked too.
This could have been so much better
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