Harold, Samantha and Luis at the front desk. Jose, Claudia, Martin and Baudilio (morning and evening shift) at the executive lounge and Luz in house keeping duties, make my monthly stay at the Tegucigalpa Marriott, my home away from home.
Because of my work, I need to travel to Tegucigalpa every month for a week or so, and all of the people i just mentioned, make me fell like i'm right at home. Always with a friendly smile, and the first thing they always say "buen dia - bienvenido a casa". If something negative occurs, which can happen anywhere, they go out of their way to make sure, corrective action is taken an make something that might turn negative, into a positive result.
They all know and are very clear of the meaning of the phrase "customer service". it runs in their veins. It's not only the offerings the hotel might have, it's how these guys handle each situation with professionalism and genuine care.
Thanks always and keep up the good work. A lot of people in the customer service arena can learn a lot from them.
- Official Description (provided by the hotel):
- Experience the joys an the ideal home away from home during your stay at the Tegucigalpa Marriott Hotel. As one of Central America's largest and most beautiful cities, our accommodations in heart of Tegucigalpa offer complimentary scheduled transportation to and from the state-of-the-art Multiplaza Mall, home to more than 200 stores and restaurants just minutes away. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Tegucigalpa Hotel Tegucigalpa
- Tegucigalpa Marriott